Virginia Surgery Associates, PC Reviews (3)
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Virginia Surgery Associates, PC Rating
Address: 3620 Joseph Siewick Dr Ste 406, Fairfax, Virginia, United States, 22033-1761
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www.vasurgery.com
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April 9, 2015Dear [redacted] ,I am in receipt of your letter dated Tuesday April 1, regarding complaint ID [redacted] .I have researched the complaint that the refund was not processed in a timely mannerThe refund amount was entered into our Accounts Payable system on February 24, Check # [redacted] was cut and mailed on April 7, 2015.We certainly understand the issue and unfortunately we did experience some extenuating circumstances processing accounts payable during this time frame due to staff illness and a crash of our financial server.Thank you for bringing this to my attention as I utilize all feedback as an opportunity to continually improve our processesSincerely, Lorrie HExecutive Director
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
April 9, 2015Dear [redacted],I am in receipt of your letter dated Tuesday April 1, 2015 regarding complaint ID [redacted].I have researched the complaint that the refund was not processed in a timely manner. The refund amount was entered into our Accounts Payable system on...
February 24, 2015. Check # [redacted] was cut and mailed on April 7, 2015.We certainly understand the issue and unfortunately we did experience some extenuating circumstances processing accounts payable during this time frame due to staff illness and a crash of our financial server.Thank you for bringing this to my attention as I utilize all feedback as an opportunity to continually improve our processesSincerely,
Lorrie H.
Executive Director