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Virginia Urology Center, P.C

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Virginia Urology Center, P.C Reviews (3)

Good morning, Thank you for bringing this complaint to our attention In further researching this claim, the [redacted] was refunded to the patient on 10/13/ The request was made on 10/5/and the refund was generated on 10/13/ We were in touch with the patient on 10/13/and was aware she was receiving the refundPlease let us know if you need any further information to close out this claim with this resolution I am currently out of the office so any contact should be made to Monique P [redacted] ***, in my absenceThank you, Brigette B***

[redacted]  is greatI cannot say that about the office staffThay are not helpful and office management does not return calls

We appreciate having the opportunity to respond to Mr [redacted] concern and disappointed it has resulted to this We understand and appreciate the patient’s frustration over the charge he incurred given he sought to resolve this with a reasonable request for adjustmentIn researching this complaint, it was discovered that Virginia Urology’s third-party billing company did speak to Mr [redacted] on January 18th, In the call details on his account, it reflected the same concerns that Mr [redacted] provided on why the adjustment should be made as indicated in the complaint to the Revdex.com The adjustment was made to the account on January 24th as a result from the initial call placed by Mr [redacted] However, there was an update error that did not reflect the adjustment between the third-party and Virginia Urology’s account reconciliation Therefore, Mr [redacted] received another statement that was sent out on March 9th Mr [redacted] had no direct contact with Virginia Urology regarding this issue following his call on January 18th We are deeply sorry that this has occurred as we do strive to work with our patients when we are made aware of any issues or concerns We understand that in healthcare there are often extenuating circumstances that must be considered At Virginia Urology, we strive to provide superior quality care and excellent customer service While we may not always perfectly achieve that we do try to make it right with our patients We have ensured that this adjustment has been made to his account and that Mr [redacted] does not have an outstanding balance We apologize for the inconvenience and undue stress that this simple accounting error has caused as it should have been easily resolved We have worked with the third-party billing company to ensure that the reports are updated to reflect such adjustments as it relates to patients receiving statements so this does not happen again in the future Again, we appreciate having the opportunity to respond to this complaint and hope that should Mr [redacted] require future urological services, that we would be able to assist him in rendering those services We wish him well

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