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Virginia's Natural Bridge Park and Historic Hotel

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Reviews Virginia's Natural Bridge Park and Historic Hotel

Virginia's Natural Bridge Park and Historic Hotel Reviews (4)

Hello,
Please be advised that I have viewed my latest bank statement online and it now appears that the Natural Bridge Hotel has corrected the billing errors.  Please close my complaint to reflect the same.
Thank you,
[redacted]
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Revdex.com has not received a response from the company.

Review: On June 18, 19, and 20 I attended a meeting at the Natural Bridge Hotel, Natural Bridge VA. On the evening of the 19th, I apparently left an apricot rain coat on the sofa in the hotel lobby. The morning of the 20th, I checked out of the hotel. I assumed the coat was in my car, or luggage; however, I decided to call the hotel while in route home. The hotel staff said yes, they had the jacket, and would send it directly to me. I offered to have the jacket shipped UPS and to pay for the jacket shipment; however, staff said they would take care of sending it back. I have called the hotel practically every 2 weeks since that date. I have a recorded staffer telling me the package was mailed, but had NO proof of mailing ( I had requested the jacket be sent UPS, NOT USPS). My local postmaster has looked for the package on several occasions, and asked me for the tracking number. The staffer at the Natural Bridge Hotel tells me there is no such thing as a way to track packages through the U S Mail. The last time I called the Hotel, I was told by the manager that the staffer I was speaking to has since been let go. The manager offered me no solution. The jacket in question cost $200.00 plus dollars, and I paid a sale price of $152.24. The Natural Bridge Hotel should reimburse me for my loss.Desired Settlement: I would like reimbursed for the garment, and I will be happy to submit my proof of purchase from my Visa Card.

Business

Response:

Management will check on this to see resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Refund received.Regards,[redacted]

Review: On August 1, 2014, we reserved The Family Package at The Natural Bridge Hotel which included breakfast, overnight accommodations, and a tour of the Natural Bridge and Caverns. The hotel was told our son is 24 years old and charged us $161.43 for the package. We enjoyed the experience and thought that we would stay there again on our way home from the Smoky Mountains and reserved the same package for an overnight stay on Sunday, August 10th with check-out on Monday, August 11th. This time we were charged $50.00 more in fees and were told it's because our son is 24 years old. This fact had not changed from our previous stay. In addition, we were charged $235.00 in "authorization charges" which we are told will be refunded to us in addition to the $212.53 room charge. We are requesting that we only be charged $161.43 as before and refunded $212.53 as that is not the Family Package as requested in addition to the $235.00 in "authorization charges." Thank you. [redacted]Desired Settlement: We are requesting that we only be charged $161.43 as before and refunded $212.53 as that is not the Family Package as requested in addition to the $235.00 in "authorization charges." Thank you. [redacted]

Business

Response:

Revdex.com has not received a response from the company.

Consumer

Response:

Hello,

Please be advised that I have viewed my latest bank statement online and it now appears that the Natural Bridge Hotel has corrected the billing errors. Please close my complaint to reflect the same.

Thank you,

###-###-####

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Address: 15 Appledore Lane, Natural Bridge, Virginia, United States, 24578

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