Virtual Exchanges, Inc.

Manipulated picture of shoe sole so 50% restocking could be charged. Literally tried shoe on, walked two minutes on clean tile kitchen floor , determined too small in width, initiated return, repackaged. Amazon should not allow them as seller. DO NOT BUY from them. If you do take pictures- return policy is a money maker for them.

Worst company ever. Falsely advertised color of shoes, phony return policy. Pictures shown, read all reviews, do not buy from them, even on amazon. These is have horrible customer service and I encourage all to buy elsewhere.

I bought a pair of running shoes and put them in my closet for a few months. When tried to wear them, I found that both were only for the right foot. When I sent e-mail, no body responded. When I called< I was told that they do not have record and I waited too long. People working for this company do not know that a person has one right foot and one left foot, not two right feet - what an incompetence! I will donate shoes to two people who need only right foot shoes.

I ordered shoes via Amazon and when received they were defective. The sizing was wrong. Customer service refused to acknowledge the defect.
The toe of the shoe fit but the heel was twice as wide as normal. Clearly a default in manufacturing. I started a return for the item being to big. I was informed that return shipping would not be paid because it was a sizing issue. I contacted customer service multiple times (I have the e-mails) explaining that the sizing was a quality/manufacturing issue not that I ordered the wrong size. I received no assistance and no acknowledgement of the defect from Virtual Exchanges. Just continued refusal to pay for return shipping on a defective product. I finally relented, printed their provided non-paid return shipping label, put the order information in the box and took the shoes to my local post office to return. I paid $10 for return postage. I contacted Virtual Exchanges on 5 Jan to find out the status of my return. They denied ever receiving it even though I used their non-paid label. After a few e-mails, I provided the tracking number to customer service. They continue to say they haven't received my return - impossible. I'm out $20 for the shoes, $10 for shipping and more time and frustration that the $30 represents. Looking at previous complaints, this isn't an isolated incident. Buyer beware - bad company to deal with.

Despite no damage to item no exchange or refund offered - less than two months of return from purchase - forced buyer to absorb return fees See above - their return and exchange policy is unfairDesired SettlementI already authorized absorbing 10$ return fee - would be nice if they covered itBusiness Response We offer a 30 day return policy on all items. To qualify the buyer must return the item in its original brand new condition so that the product can be resold as new. This buyer wanted to return an item over 2 months after their purchase. We offer discounted prices with free outbound shipping. For this reason we do not offer free returns for any of our items. Unfortunately we will not be accepting this customer's return. All of our policies are very transparent and we encourage all customers and potential customer to reads those policies before making a purchase. Thank you

I can not get a phone call or email returned from VE on the proper mailing address and procedure to return a pair of shoes I ordered.I am trying to find out correct mailing addr. and procedure to return an item shipped.HELP!Desired Settlementsomeone to contact me about proper addr. and procedure to return an item shipped.Business Response Hello,Our physical address is:Virtual Exchanges2111 Harrod Street Raleigh, NC 27604Please send your return back to this address along with your order number. We will expedite your refund upon receipt of your return.Over the past 13 years we have shipping over 2,500,000 orders worldwide. In addition we have maintained a 99% positive seller rating on [redacted] and [redacted] Customer satisfaction is very important to us and we appreciate the opportunity to respond to this complaint.Thank you

I bought a pair of EMU boots for $179. after one week of use the sole came off virtual exchange refused to exchange or refund.I bought a pair of EMU boots for my Daughter as a Christmas gift after a week of wearing them the sole came off. Because I bought them through the [redacted] Website I contacted [redacted] and they directed me to Virtual Exchanges.com, I sent few emails but I never got an answer and them I started calling, the male on the phone refused to work with me and I asked him if a pair of boots almost $200 were suppose to last a week only he was very rude and asked me to stop calling after refusing to gave me his name but he said that he was the manager. He made it very clear that I was not getting my money back or a new pair of boots. EMU boots are good quality. the boots that they sold to me were poor quality and they know it. the product No.XXXXXXXXXXXX was a refurbished shoe and I pay for brand new boots.Desired SettlementAt this point I do not trust virtual exchanges and I will like to get my money back to buy my daughter a decent pair of boots.Business Response Hello,We would like to assist you with your complaint. An order number will be needed to locate your order.Please let us know which phone number you called. It is likely that you spoke with someone from [redacted] since our employees are trained to handle all customer with respect. We'll gladly assist you once the order number is located.Over the past 13 years we have shipping over 2,500,000 orders worldwide. In addition we have maintained a 99% positive seller rating on [redacted] and [redacted] Customer satisfaction is very important to us and we appreciate the opportunity to respond to this complaint.Thank youConsumer Response This people never contacted me to solve the problem, they took my $179,00 dollars, and never try to solve the matter. What do they want now. Are they giving me my money back? They are going to do this again and again and after few year they think that people do not remember that they are running a scam.[redacted]XXXXX [redacted] XXXXXFinal Business Response Hello,We are not running a scam. Our feedback on [redacted] and [redacted] reflects our commitment to customer satisfaction. We viewed our records and could not find a record of the customer contacting us directly. Do they happen to have the phone number they called? It is possible that they spoke with a [redacted] representative. We are typically very responsive in situations like this. Please let us know if the customer has this information so that we can look into the issue further.Thank you

I am filing a complaint against Virtual Exchange due to this Company refusing to issue a refund for merchandise that was returned. I placed an order for a pair of extra wide calf boots from Virtual Exchange via [redacted]. The order was placed on April 27, 2014. The boots were delivered on May 3, 2014. The boots were advertised as "extra wide calf" boots but the boots were not extra wide calf and the leather appeared to be synthetic. The boots were delivered without a packing slip or receipt. There was no return information or any of the Company's information included in the shipment. I went to the [redacted] website to request a return shipping label, which required approval from Virtual Exchange. I returned the shipment to Virtual Exchange via [redacted] on or before May 31st. What's worse is I paid Virtual Exchange for shipping the merchandise and I had to pay almost $22.00 to return the merchandise. I waited for a credit to appear on my [redacted] account. When the credit was not issued I contacted [redacted] and they sent Virtual Exchange an email requesting my account to be credited. Virtual Exchange refused saying the merchandise must be returned within 30 days. They directed me to a website with their refund/exchange policy. Again, this policy was not disclosed at the time I placed the order or included in the shipment. I am requesting Virtual Exchange to issue my [redacted] account a credit of $79.99 as their refund/exchange policy was not not included in the shipment. I am also going to file a dispute with [redacted] credit. The only resolution I am seeking is a refund.Product_Or_Service: Extra Wide Calf Leather BootsOrder_Number: Order ID [redacted]Desired SettlementRefund due to the refund/exchange policy not included in shipment or disclosed at the time the order was placed.Business Response Hello,We would like to assist this customer however the order number that they provided is not correct.[redacted] order numbers consist of 17 digits and the customer left out the last 7 digits. Below is a sample order:XXX-XXXXXXX-XXXXXXXWe will be able to further assist the customer once the correct order number is provided. [redacted] does not allow us to search for orders using a partial order number.Over the past 13 years we have shipping over 2,500,000 orders worldwide. In addition we have maintained a 99% positive seller rating on [redacted] and [redacted] Customer satisfaction is very important to us and we appreciate the opportunity to respond to this complaint.Thank you

IThe nature of the complaint is within the email I sent to them earliertoday:--------------------Hello: This is my third email to your company regarding a return.I purchased shoes in December that did not work and I havesent several forms to your returns address with no reply.Emails began within the 30-day return timeframe and since thennoone has replied, given any return instructions, or anycustomer service assistance AT ALL.I am now out of the 30-day return period and feel that an exception should be made because your company hasbeen completely negligent in your communication. Your voicemail message and web link regarding returns statethat Virtual Exchanges will contact me within 2-3 business days.There has been no reply or response since the very first inquiry regarding this return. You make it impossible to contactyour company with only an outgoing message for calls, no valuablelink for returns and directions to call before return.Order [redacted]: returning because recipient did not want - item unwornand in original packaging.Desired SettlementI am seeking a refund on a purchase. They been negligent in all areas of communicationand "easy returns."Business Response Hello,We will gladly make an exception to our policy by allowing the return of the item. We'd like to apologize for any lack of communication with the buyer. Please send the item back to the address below:Virtual Exchanges Revdex.com Returns2111 Harrod Street Raleigh, NC 27604A full refund will be issued upon receipt and inspection of your item. Thanks again for your understanding.Over the past 13 years we have shipping over 2,500,000 orders worldwide. In addition we have maintained a 99% positive seller rating on [redacted] and [redacted] Customer satisfaction is very important to us and we appreciate the opportunity to respond to this complaint.Thank you