Virtual Focus, Inc. Reviews (6)
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Virtual Focus, Inc. Rating
Address: 4613 E Kellogg Dr, Wichita, Kansas, United States, 67218
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www.bondfurniture.com
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Revdex.com:We are still waiting for Bond's repair person to complete the repair He arrived on Friday March 5, without the needed supplies to complete the repairHe has been called to rescheduleWe were due to here from him today Nothing moves forward without several calls on our part Our assumption is the we will have to call the owner again The furniture is now partly disassembled Any help would be appreciated
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Per Phone call from Business:We have been working with the customer to resolve the complaint and I have apologized to the customer for the error.We currently have the carpet on order. Thank you,[redacted]
Hello,Customer has been contacted and [redacted] Furniture Service is inspecting to get what parts are needed to correct furniture.Thanks for your help in correcting this matter.Tim C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To Date: The repair technician arrived at my address Friday 2/19/2016. He was not able to complete the repairs.Needs Repair or Replacement [redacted] Chair - needs fabric replacement. The technician did not have the material. He suggested ordering the fabric or replacing the chair. Satisfactory Completion Dinning room table, repair to our satisfaction [redacted] Couch "spots" repaired to our satisfaction. Regards,
[redacted]
[redacted]
Per Tim C[redacted]'s phone call.We have ordered a new chair for the customer. Thank you,Tim C[redacted]
The repair tech should be calling to schedule an appointment this week to resolve the complaint.Thank you,Tim C[redacted]