[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12363555, and find that this resolution
is satisfactory to me. Melissa,Our complaint, ID has been resolved and can be removed from your system. Thank you,Janie ***
Regards,
Janie ***
The original claim was reported on August 19th. Mr. [redacted] called several times and was unable to reach Ms. [redacted]. They kept missing each other at the office since Mr. [redacted] is out alot on estimates. Mr. [redacted] spoke with Ms. [redacted] on August 28th and scheduled to meet with her on August 29th. Her son called on the 29th and said she was sick and to please give her a few days to recover. Mr. [redacted] then said he would call Thursday, August 31st (Yesterday) and set up a time to meet with her. He was working on a move that morning and the customer ended up having to have another truck load sent to Raleigh, so Mr. [redacted] did not get back into the office until 9:30 PM last night. He called her this morning and went and met with her and was able to settle the claim with a $92.50 refund. She was satisfied and to our knowledge the claim has been settled satisfactorily. When Mr. [redacted] went out to give Ms. [redacted] and estimate, he explained that when a customer packs and wraps their own items we can't be held responsible for items getting broken from moving around inside of the box, but we would still refund her a portion to help her replace the damaged items because we want to keep our customers satisfied. We also gave her a Moving 101 brochure which explains how everything works. We also explained she chose the basic valuation which only covers 60 cents per pound/per article and declined taking out the full valuation replacement, but we would still refund her to satisfy her with her move.Thanks! Carol [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12363555, and find that this resolution
is satisfactory to me. Melissa,Our complaint, ID has been resolved and can be removed from your system. Thank you,Janie ***
Regards,
Janie ***
The original claim was reported on August 19th. Mr. [redacted] called several times and was unable to reach Ms. [redacted]. They kept missing each other at the office since Mr. [redacted] is out alot on estimates. Mr. [redacted] spoke with Ms. [redacted] on August 28th and scheduled to meet with her on August 29th. Her son called on the 29th and said she was sick and to please give her a few days to recover. Mr. [redacted] then said he would call Thursday, August 31st (Yesterday) and set up a time to meet with her. He was working on a move that morning and the customer ended up having to have another truck load sent to Raleigh, so Mr. [redacted] did not get back into the office until 9:30 PM last night. He called her this morning and went and met with her and was able to settle the claim with a $92.50 refund. She was satisfied and to our knowledge the claim has been settled satisfactorily. When Mr. [redacted] went out to give Ms. [redacted] and estimate, he explained that when a customer packs and wraps their own items we can't be held responsible for items getting broken from moving around inside of the box, but we would still refund her a portion to help her replace the damaged items because we want to keep our customers satisfied. We also gave her a Moving 101 brochure which explains how everything works. We also explained she chose the basic valuation which only covers 60 cents per pound/per article and declined taking out the full valuation replacement, but we would still refund her to satisfy her with her move.Thanks! Carol [redacted]