Virtual Paradise Auto Sales

This person Purchased a [redacted] ***, He saw the advertisement on ***, but did not purchase the car from ***He called and made an offer outside of ***weeks after he purchased the car, He called to say the engine blew upHe told us this and we told him the car was sold as is and he was aware of thisHe still wanted us to pay for it.As for the battery he had a month warranty and it was serviceable ONLY at our dealershipWe told him to bring the car to our dealership for repairsUnder the terms of the warranty as it was when he purchased the car, the warranty only can be serviced at our dealershipHe offered to send the battery back, that is not acceptable, we need the carto verify it is the same pack and all the numbers matchAnd many problems may not be a battery pack but other issuesHe is not getting a new pack just because he says so or wants oneAs with any warranty it applies as described in the warranty.As far as everything else, the carwas dearly sold as IsWe have no idea whether he just revved the engine to break it hoping he would a new one for freeThis car had over 200,miles on it and was well used as described in the photosPerhaps he expected more, but nonetheless it was as described.No refunds will be offered or issued.Virtual Paradise Auto Sales

Thank you for the letter, This customer purchased a car from ebayHe paid for the car and signed all the state documents including the Federal As is statement,We delivered and drove this car to the airport to meet him, This was a mile trip with no issuesWhen we drove the car with him to a local parking area a check engine light did come onHe saw this and agreed to accept the car anywayHe then took the Car and told us he had another car to pick upHe drove the [redacted] he bought from us miles as is shown on the odometer.We heard nothing from him until we came in on Monday and found the car abandoned on our lotWe called him and he said it wasn't running good, it was good enough for us to drive miles and him drive milesWe told him our car sales are not for taxi service whence is what he obviously intendedHe used this car to pick up another car and wanted a free rideWe told him that we consider the car abandoned and he had to remove itWe also advised him if he did not remove it in hours storage charges of 50,per day would accrue.it has between over months and no news from himHe will not get a refund period.He claims to be a dealer in his stateHowever we spoke to the dealer he works for and explained it to him, He had no idea this person bought a car in PAThis is most likely why he wanted to return the car, he got caught by his bossAll Dealer To dealer transactions are as is

Everything he says is trueWe did charge him the fees as required buy the state of PA The is the State Documentation fee and the is the State Title feeThe Documentation fee is currently however we still charge only These fees are not NegotiableHe knew this before he came outI spoke with him over minutes on the phoneHe Spent hours while in front of me trying to get me to remove these feesI told him no, I also offered him to go to another notary and he refused, He would still pay these same fees at that notary.He also looked fee car over and was happy with the car so any complaints about the condition should have been addressed then, And not miles and weeks later.We offered him the opportunity to not buy the carHe chose to continue with the sale.Therefore based on his agreement and his continued purchase of the car Nothing can or will be done for himThese are PA State; Legal fees and are not Negotiable

Thank you for the letter, He drove the [redacted] he bought from us miles as is shown on the odometerSo obviously this car runs well enough to drive that distance,Car needs nothing Car was not towed her it was driven, we have the security tapes to show this and they drove away in another car the Car they picked upThis is also shown on the videotapeNo refund will be offered and a bill will be sent for the storage of the car nowCar was considered abandoned.Customer made appointment for pick for pm then changed to amThe driver already scheduled other pickups.We also advised him if he did not remove it in hours storage charges of 50,per day would accrue,How would the customer like to pay the storage charges,it has between over months and no news from himHe will not get a refund period.He claims to be a dealer in his stateHowever we spoke to the dealer he works for and explained it to him, He had no idea this person bought a car in **This is most likely why he wanted to return the car, he got caught by his bossAll Dealer to dealer transactions are as is.We hope this rectifies his concerns,Qur witness is the driver who actually drove it for mileshis number is [redacted] He will testify he reset the odometer on pickupCustomer used the car for miles then abandoned it!

Thank you for the letter regarding this customerSo far only two of her statements are trueShe did buy a car and it was a [redacted] .We responded and spoke to her many timesShe says we never contacted her however her own complaint recognizes we did respondHowever she just did not like the answer we gave her.However after numerous phone calls and emails of her verbal abuse we discontinued all communications.We will address her issues however hereFirst the no start, if as she says it was the shifter, then that means she did not have it in park properly A common occurrence on older carsThey could need a shifter adjustment at any time or just need to be put in park properly.Fuel gauge? She saw this when she picked up the carAnd there is no way a fuel gauge would set the check engine lightThis is not possobleThere was no Check engine light on when she leftIn fact her first emails and phone calls never mentioned thisIt is only AFTER her mechanic friends looked at it was there a mention of a check engine lightOur auctions clearly state we will not be reasonable for any light on in cars, this is in the terms and conditionsLights can come on for various reasons including leaving the gas cap off or tampering with a fuel pump and not repairing it properlyBy her own admission the car was at mechanics, one who replaced a fuel pump and one who tried to fix the gaugeBoth told her that the check engine light was on because of the gaugeThis is an outright lie or misinformationAny [redacted] dealer will tell you it is not possible.She made numerous extortion attempts via ***They became so obvious that [redacted] reached out to us and blocked her feedbackEven her letter to the Revdex.com states that she told us I will not leave positive feedback unless you fix this carThe car was sold AS isThis is an obvious extortion attempt!!!The car was sold as is, the terms and conditions of the auction state Please get a used car check we welcome it, or come and check the car out BEFORE you bidIt also states if you do neither then you agree to take the car as is with no recourseShe did inspect the car when she came in and was happy with the carSo nothing can or will be done with her purchase,She made numerous threats, had friends, employers call usMany of those phone calls were violent or nasty with derogatory terms towardsUpon which we discontinued the calls and advised her not to contact us again regarding the matterNo one should be called a [redacted] At anytime the conversation turns that way it is over.She has posted many reviews on various websites None match this complaint, not even close

Reading a response from VP Auto, is exactly what I would expect from used auto sales and typicalI'm sure there are many fraud claim attempts to used car or any dealershipsI'm not going to type to defend my credibility, but to clarify the reply, I called the dealership stating the vehicle ran very poorly, I did purchase outside of ***, as per their request (violation of [redacted] policy which I will notify now), and sold as runs excellentAlso says gets 50mpg, which only was getting 37.5mpg and running very rough upon delivery.any phone calls and emails were placed to communicate about vehicles poor condition than advertisedNo return calls except for that last one where I was out of luck on battery (warranty apparently was expired within 3mo which was not after 3mo, and was original battery, the 12v was replaced not HV battery) another statement means when you purchase all known issues are known and mentioned and not responsibleSelling a vehicle with many unreported issues and stating its an excellent car, gets 50mpg, took on a 1000mi road trip without issues at all and a rebuilt HV battery pack with warranty, and then none of it trueLying on documents to sell vehicles in a condition other than reality to people shouldn't be in business and is what kills our society of being honest hard working Americans we once wereSome of us still strive on that legacy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
There is no resolution to acceptI do not recall battery being only servicable at VP AutoThe only reason I purchased vehicle is because of new battery, and all of the advertisements associated with vehicleThe radio did stop working recently but that is an as is problemMotor, and HV battery was clearly advertised in excellent condition, which was entirely false I had toyota's service dept look at battery and it was not replaced and only the 12V battery was replacedVP Auto has given a different excuse each time I've called about the car since day And that is after I finally was able to get them to respondThe vehicle was undrivable even when I got itCodes were popping up on the first day, and would barely even get up to speedAbsolutely no way possible they drove it on a trip as said without issues and was able to get 52mpg as saidThat doesn't matter except for that VP Auto sold and willinly knowing of major problems with a car to someone miles away and trying to get away with itShows why they did whatever they could to go around *** and paypal to complete auto sale$paid for vehicle
$costs of repairs
would be willing to accept half of cost for repairs and I cover half
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The response by Virtual Paradise Auto Sales is both untruthful, missleading and grossly inaccurateAs I indicated in my complaint, Virtual charged fees that according to my multiple inquires to the State Of PADepartment of Transportation were inaccurateAccording the the DOT, there is a $charge to issue a NEW TITLE form the StateTHIS DID NOT occur! Virtual only signed over a old title already in hand, there was absolutely no involvement from the State of PAand The D.O.Tin issuing a new Title. The $fee would only be charged by the State if they actually issued a NEW physical TitleMoreover, upon talking with different PAD.O.Tagents, and checking with the State's D.O.Twebsite for fees there was indeed no such provision as State Document FeeI was informed by agents at the D.O.T., as I indicated previously, there would be a registration fee of $only if the Vehicle was being registered in PAThere be a $fee if the State were to issue a new Title and State of PAVehicle taxes would also be required. NONE OF THESE OCCURED. I was advised by the DOT that an out of State purchaser would not be required to pay PA registration fees, PAState Taxes, if the vehicle was taken out of State and It would further be the responsiblity of the buyer to register, pay vehicle taxes etcin his or her own State.
The State DOT did allow for a Temporary License Plates to drive the vehicle out of the State if one did not have a legitimate plate to transfer, and the $charged by Virtual in that regard was okayIn regards to claims by Virtaul that I was on the phone for minutes and in their office for hours arguing the fees, just simply a gross untruth! Prior to making the trip to PAthe total of several calls to Virtuall to discuss particulars of this transaction would have amounted to 20-minutesRegarding the time in the Office, after an exhuasting minute debate about the Fees, I was in the office only long enough to sign paperwork and leave, the total time would have been less than minutes. Regarding the conversation in the Office, I DID make it clear that if I were not handling this on behave of my nephew, I would have left the car and not done business with them.
Any claims that Virtual made regarding me being happy with this vehicle and or transaction is simply a untrueThe condition of the vehicle was very miss-represented, with one of their agents/employees only mentioning the "Hard-starting" nature of the vehicle after the transaction was done, claiming it was common in Volvo's and may too be due to low gas levels as well?????? Cosmetically too, there were many defects that were intentionally not shown, while claiming said vehicle to be in far better conditionAs much as Virtaul may try and claim that they offered to cancel the transaction after the fact, had I been from the State of even near by, I indeed would have insisted on same. As it was Virtual already had a $deposit, and transportation to their facility had cost me another $(Air Fare, Trains)Leaving their location without a vehicle and returning to Wisconsin would have cost an additional $or so in transportation costs, not to mention a minimun of another hours in time. Spending $1,000.00+ dollars and more than a day in traveling to return without a car was even a worse situation and the Terrible tranaction in and of itselfIt too is of interest that Virtual intentionally sent an Unpaid Item Claim to ***, in an effort to alter the rating and mention of this transaction, as well as leave a negative mark against my *** account statusI indeed had to provide *** proof that Virtual was being intentionally untruthful in that regard, afterwhich *** removed the bogus report.
In closing, I stand by everything in my intital complaint and believe that I can easily document all that I have statedVirtual was and is being very Untruthful in reporting the facts of this matter and needs to be held accountable
Regards,
*** ***

I can see that I'm not alone in having a bad experience with VP, Virtual Paradise Auto in Kinzers, PA I purchased a Prius on eBay from them and it had numerous undisclosed issues, most of which I was unaware of until leaving the lot I wondered why the whole transaction was rushed through It was so I didn't have time to look things over to see body damage underneath the front end Lovely! There were warning lights on, brakes and check engine, that were not disclosed in the eBay description I came there from Minnesota so it isn't too easy to just leave the car and return when I'd come with a one-way ticket The hybrid battery did last about months so I guess I'm luckier than some Just like others here I wasn't able to leave them negative feedback on eBay because they wouldn't conclude the transaction there Real honest operators, not My advice is to be very careful dealing with VP Auto and expect the worst Probably sometimes they might have a good car but they will tell you a bad one is a good one if they have to I am still driving the car but I had to put $immediately into the car that I hadn't expected and it still has the damage underneath the front end which greatly detracts from its residual value

Thank you for the letter regarding this customer. So far only two of her statements are true. She did buy a car and it was a [redacted].We responded and spoke to her many times. She says we never contacted her however her own complaint recognizes we did respond. However she just did not like the answer...

we gave her.However after numerous phone calls and emails of her verbal abuse we discontinued all communications.We will address her issues however here. First the no start, if as she says it was the shifter, then that means she did not have it in park properly A common occurrence on older cars. They could need a shifter adjustment at any time or just need to be put in park properly.Fuel gauge? She saw this when she picked up the car. And there is no way a fuel gauge would set the check engine light. This is not possoble. There was no Check engine light on when she left. In fact her first 3 emails and phone calls never mentioned this. It is only AFTER her mechanic friends looked at it was there a mention of a check engine light. Our auctions clearly state we will not be reasonable for any light on in cars, this is in the terms and conditions. Lights can come on for various reasons including leaving the gas cap off or tampering with a fuel pump and not repairing it properly. By her own admission the car was at 2 mechanics, one who replaced a fuel pump and one who tried to fix the gauge. Both told her that the check engine light was on because of the gauge. This is an outright lie or misinformation. Any [redacted] dealer will tell you it is not possible.She made numerous extortion attempts via [redacted]. They became so obvious that [redacted] reached out to us and blocked her feedback. Even her letter to the Revdex.com states that she told us I will not leave positive feedback unless you fix this car. The car was sold AS is. This is an obvious extortion attempt!!!The car was sold as is, the terms and conditions of the auction state Please get a used car check we welcome it, or come and check the car out BEFORE you bid. It also states if you do neither then you agree to take the car as is with no recourse. She did inspect the car when she came in and was happy with the car. So nothing can or will be done with her purchase,She made numerous threats, had friends, employers call us. Many of those phone calls were violent or nasty with derogatory terms towards. Upon which we discontinued the calls and advised her not to contact us again regarding the matter. No one should be called a [redacted]. At anytime the conversation turns that way it is over.She has posted many reviews on various websites.  None match this complaint, not even close.

Thank you for the letter, He drove the [redacted] he bought from us 168 miles as is shown on the odometer. So obviously this car runs well enough to drive that distance,Car needs nothing Car was not towed her it was driven, we have the security tapes to show this and they drove away in another car the Car they picked up. This is also shown on the videotape. No refund will be offered and a bill will be sent for the storage of the car nowCar was considered abandoned.Customer made appointment for pick for 2 pm then changed to 10 am. The driver already scheduled other pickups.We also advised him if he did not remove it in 24 hours storage charges of 50,00 per day would accrue,How would the customer like to pay the storage charges,it has between over 4 months and no news from him. He will not get a refund period.He claims to be a dealer in his state. However we spoke to the dealer he works for and explained it to him, He had no idea this person bought a car in **. This is most likely why he wanted to return the car, he got caught by his boss. All Dealer to dealer transactions are as is.We hope this rectifies his concerns,Qur witness is the driver who actually drove it for 53 miles. his number is [redacted]5 He will testify he reset the odometer on pickup. Customer used the car for 168 miles then abandoned it!

Thank you for the letter regarding this customer. So far only two of her statements are true. She did buy a car and it was a [redacted].
We responded and spoke to her many times. She says we never contacted her however her own complaint recognizes we did respond. However she just did not like...

the answer we gave her.However after numerous phone calls and emails of her verbal abuse we discontinued all communications.
We will address her issues however here. First the no start, if as she says it was the shifter, then that means she did not have it in park properly A common occurrence on older cars. They could need a shifter adjustment at any time or just need to be put in park properly.
Fuel gauge? She saw this when she picked up the car. And there is no way a fuel gauge would set the check engine light. This is not possoble. There was no Check engine light on when she left. In fact her first 3 emails and phone calls never mentioned this. It is only AFTER her mechanic friends looked at it was there a mention of a check engine light. Our auctions clearly state we will not be reasonable for any light on in cars, this is in the terms and conditions. Lights can come on for various reasons including leaving the gas cap off or tampering with a fuel pump and not repairing it properly. By her own admission the car was at 2 mechanics, one who replaced a fuel pump and one who tried to fix the gauge. Both told her that the check engine light was on because of the gauge. This is an outright lie or misinformation. Any [redacted] dealer will tell you it is not possible.
She made numerous extortion attempts via [redacted]. They became so obvious that [redacted] reached out to us and blocked her feedback. Even her letter to the Revdex.com states that she told us I will not leave positive feedback unless you fix this car. The car was sold AS is. This is an obvious extortion attempt!!!
The car was sold as is, the terms and conditions of the auction state Please get a used car check we welcome it, or come and check the car out BEFORE you bid. It also states if you do neither then you agree to take the car as is with no recourse. She did inspect the car when she came in and was happy with the car. So nothing can or will be done with her purchase,
She made numerous threats, had friends, employers call us. Many of those phone calls were violent or nasty with derogatory terms towards. Upon which we discontinued the calls and advised her not to contact us again regarding the matter. No one should be called a [redacted]. At anytime the conversation turns that way it is over.
She has posted many reviews on various websites.  None match this complaint, not even close.

Documents

Complaint: [redacted]
I am rejecting this response because:Please see attached. 
Regards,
[redacted]

Reading a response from VP Auto, is exactly what I would expect from used auto sales and typical. I'm sure there are many fraud claim attempts to used car or any dealerships. I'm not going to type to defend my credibility, but to clarify the reply, I called the dealership stating the vehicle ran very poorly, I did purchase outside of [redacted], as per their request (violation of [redacted] policy which I will notify now), and sold as runs excellent. Also says gets 50mpg, which only was getting 37.5mpg and running very rough upon delivery.any phone calls and emails were placed to communicate about vehicles poor condition than advertised. No return calls except for that last one where I was out of luck on battery (warranty apparently was expired within 3mo which was not after 3mo, and was original battery, the 12v was replaced not HV battery) another false statement. 
As-is means when you purchase all known issues are known and mentioned and not responsible. Selling a vehicle with many unreported issues and stating its an excellent car, gets 50mpg, took on a 1000mi road trip without issues at all and a rebuilt HV battery pack with warranty, and then none of it true. Lying on documents to sell vehicles in a condition other than reality to people shouldn't be in business and is what kills our society of being honest hard working Americans we once were. Some of us still strive on that legacy.

This person Purchased a 2007 [redacted], He saw the advertisement on [redacted], but did not purchase the car from [redacted]. He called and made an offer outside of [redacted].4 weeks after he purchased the car, He called to say the engine blew up. He told us this and we told him the car was sold...

as is and he was aware of this. He still wanted us to pay for it.As for the battery he had a 3 month warranty and it was serviceable ONLY at our dealership. We told him to bring the car to our dealership for repairs. Under the terms of the warranty as it was when he purchased the car, the warranty only can be serviced at our dealership. He offered to send the battery back, that is not acceptable, we need the car. to verify it is the same pack and all the numbers match. And many problems may not be a battery pack but other issues. He is not getting a new pack just because he says so or wants one. As with any warranty it applies as described in the warranty.As far as everything else, the carwas dearly sold as Is. We have no idea whether he just revved the engine to break it hoping he would a new one for free. This car had over 200,000 miles on it and was well used as described in the photos. Perhaps he expected more, but nonetheless it was as described.No refunds will be offered or issued.Virtual Paradise Auto Sales

Thank you for the letter, This customer purchased a car from ebay. He paid for the car and signed all the state documents including the Federal As is statement,We delivered and drove this car to the airport to meet him, This was a 50 mile trip with no issues. When we drove the car with him to a...

local parking area a check engine light did come on. He saw this and agreed to accept the car anyway. He then took the Car and told us he had another car to pick up. He drove the [redacted] he bought from us 168 miles as is shown on the odometer.We heard nothing from him until we came in on Monday and found the car abandoned on our lot. We called him and he said it wasn't running good, it was good enough for us to drive 50 miles and him drive 168 miles. We told him our car sales are not for taxi service whence is what he obviously intended. He used this car to pick up another car and wanted a free ride. We told him that we consider the car abandoned and he had to remove it. We also advised him if he did not remove it in 24 hours storage charges of 50,00 per day would accrue.it has between over 4 months and no news from him. He will not get a refund period.He claims to be a dealer in his state. However we spoke to the dealer he works for and explained it to him, He had no idea this person bought a car in PA. This is most likely why he wanted to return the car, he got caught by his boss. All Dealer To dealer transactions are as is.

Everything he says is true.
We did charge him the fees as required buy the state of PA
The 100.00 is the State Documentation fee and the 50.00 is the State Title fee. The Documentation fee is currently 134 however we still charge only 108.00
These fees are not Negotiable. He...

knew this before he came out. I spoke with him over 90 minutes on the phone. He Spent 2 hours while in front of me trying to get me to remove these fees. I told him no, I also offered him to go to another notary and he refused, He would still pay these same fees at that notary.He also looked fee car over and was happy with the car so any complaints about the condition should have been addressed then, And not 1500 miles and 3 weeks later.We offered him the opportunity to not buy the car. He chose to continue with the sale.Therefore based on his agreement and his continued purchase of the car Nothing can or will be done for him. These are PA State; Legal fees and are not Negotiable.