Virtue Luxury Watches

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on per the customer's requestThe customer also agreed to a free black tote along with a voucher as a compensationAs a courtesy, we have refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on per the customer's requestAfter review of account, we have completely refunded both orders($Trans-ID: [redacted] on and $Trans-ID: [redacted] on 3/*/2017) We do apologize for the misunderstanding

The account was cancelled on 11/*/per the customer's requestPlease reference cancellation confirmation ID [redacted] As a courtesy, we have refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, although, I do not see it as a misunderstanding Sincerely, [redacted]

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on per the customer's requestAt that time a refund of $was issuedAs a courtesy, we have refunded the remaining $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back
from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 12/*/per the customer's requestAt that time, the customer received a full refund of $We do apologize for the misunderstanding

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back
from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 2/**/per the customer's requestThe customer also agreed to a free black tote along with a voucher as a compensationAs a courtesy, we have refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial
period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 11/**/per the customer's requestAt that time, we refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Your request (***) has been receivedThis is an UNMANNED email boxPlease DO NOT RESPONDPlease call Customer Support at ###-###-#### M-F 8AM-12AM EST and Saturday and Sunday from 9AM-6PM ESTAgain, please call customer support at ###-###-####This is an UNMANNED email boxAverage answer time
is under secondsPlease call customer support at ###-###-####We are here to assist you immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back
from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 12/**/per the customer's requestAt that time, the customer received a refund of $As a courtesy, we have refunded the remaining $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial. The trial starts the day the order is placed as stated in the terms. If we do not hear back...

from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 1/**/2017 per the customer's request. After review of account, we have completely refunded both orders. ($98.00 Trans-ID: [redacted] on 2/**/2017 and $98.00 Trans-ID: [redacted] on 3/*/2017) We do apologize for the misunderstanding.

The account was cancelled on 11/*/2016 per the customer's request. Please reference cancellation confirmation ID [redacted]. As a courtesy, we have refunded $5.99 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial. The trial starts the day the order is placed as stated in the terms. If we do not hear back...

from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 11/**/2016 per the customer's request. At that time a refund of $92.00 was issued. As a courtesy, we have refunded the remaining $6.00 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. The trial starts the day the order is placed as stated in the terms. If we do not hear back from the customer within the 14 day trial...

period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 11/*/2016 per the customer's request. As a courtesy, we have refunded $5.95 (Trans-ID: [redacted]) and $5.99 (Trans-ID: [redacted]) on 12/*/2016 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, although, I do not see it as a misunderstanding.
Sincerely,
[redacted]