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Visa Center, Inc.

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Visa Center, Inc. Reviews (1)

Review: When we dropped the visa application papers in NYC office, we checked the option to pick up the papers when they are ready. instead of calling us to pick up the papers, they sent us by UPS on June **, 2013 and charged us $30.45 for mailing. The charge was made on our credit card. We contacted them soon upon receiving the charge and several times thereafter verbally (via telephone) and were advised that they will process the credit upon checking with NYC office. The complaint was made end of June and beginning of July 2013. Since we did not hear from them we sent a letter to their corporate office located at [redacted], on August **, 2013. They have not responded to any of our complaints.Desired Settlement: They should refund the unauthorized credit card charge of $30.45.

Consumer

Response:

At this time, I have not been contacted by Visa Center, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Complaint ID [redacted]

This is response to complaint ID # [redacted],customer Information: [redacted]. This is to inform our company, Visa Center, lnc./VisaCentral has issued a refund of $30.45, the amount requested by the customer. This refund was put through to the customer's credit card on October **, 2013. There was confusion when the letter was first received because it was addressed to a [redacted] and mentioned a sales person by the name of [redacted], neither of these people has ever been employed with Visa Center, Inc. or any of our related companies. After further review it appears [redacted] and [redacted] are employed by "Insight Vacations" and through Insight Vacations a request came to our company for [redacted]. The fees charged were valid based on instructions we provide to our clients but we decided to refund the amount because

insight Vacations did not clearly pass the fee information to their client [redacted]!.

Please contact me if additional information is required.

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Description: CREDIT CARDS & PLANS

Address: 60 East 42nd Street  Suite 1250, New York, New York, United States, 10165

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