Visa Enterprises Limited Liability Company

Initial Business Response /* (1000, 5, 2015/08/16) */
Contact Name and Title: Rajaram/ President
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
We promised that phone was unlocked to use international, nothing about wifi tetheringUsually unlocked phone means customers
were able to use their phones for talk, text and dataCustomers can use wifi tethering on international phonesHe never mentioned anything about wifi tetheringWifi tethering differ country to countryIn US customers has to pay extra to companies to use wifi tetheringWe promised phone was unlocked to use outside internationalPhone was returned and full refund was made to customers with out any re stocking fee
OFFER:
We can unlock wifi tethering and ship phone for free to customersBut customer was not ready to accept that offer
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was the responsibility of the seller to inform me of the locked featureWhen he said the phone was unlocked, I took it that ALL features were open and not someHe was very deceiving because he just wanted to sell the phoneIf I was informed about the feature being locked I would not have bought the phone
Final Consumer Response /* (4200, 12, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is the vendors responsibility to disclose all deficiencies with a productI purchased a phone which had some features lockedThe vendor knew this and did not disclose itI had no way of knowing about these features being lockedThe vendor was deceiveng in his claim that the phone was unlockedWhy would I buy a phone for so much money with some features unavailable to me? He is either going to reimburse the shipping cost or we will go to court an I will sue for cost
Final Business Response /* (4000, 9, 2015/08/20) */
Contact Name and Title: Rajaram *** /President
As soon as he contacted us, we tried to help himBut he was mad from get goSo we decided to refund his full transaction
Sorry about misunderstandingSales is not only motive, we thrive for customer satisfactionWe took some responsibility and refunded his full amount without any restocking feeCustomer has to accept some responsibility from their partShipping is his responsibility for full refundThanks and sorry for trouble
Definition of:unlocked phone (1) A cellphone that can be made to work with any cellular carrier that uses the same air interface (GSM or CDMA)Link: http://www.pcmag.com/encyclopedia/term/XXXXX/unlocked-phoneThis is what we promisedThanks
OFFER: