Visalia Legal Typing Service

Dear Revdex.com,Our Resident Services Specialists and I have all responded promptly to this customer, informing her multiple times that, since her account has been turned over to collections or an attorney's office, we can no longer discuss her particular account issues in any detailAt this point, the customer needs to communicate directly with the entity or law firm that has contacted her regarding this matterAs far as the elevator repair, we have been communicating with all the residents of this building from before the work began and throughout the process giving frequent updates on the repair statusThank You

Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ Dear Revdex.com, Thank you for sending this feedbackI was waiting to hear back from the new Property Manager handling this propertyThe previous Manager, Tiffany [redacted] is no longer employed by FirstService ResidentialThe Property Manager reviewed this customer's account and indicated several late payments and ongoing delinquencies which generated the late fees in questionIf the resident wants to avoid late fees being applied to her account she must keep the account in good standing and remain current on all paymentsThanks you

Dear Revdex.com,Thank you for forwarding this customer issue to my attentionWe will investigate the matter fully and respond with an update and/or resolution soonI have sent the details of this complaint to the Portfolio Manager, Dan [redacted] , who manages this property at [redacted] NCommonwealth, as well as our Resident Services Specialist, and asked for their review and responseThanks

Complaint: [redacted] Thank you for the update, but I am still awaiting a response / resolution Sincerely, Aurelie ***

Initial Business Response /* (1000, 5, 2015/09/22) */
Dear Revdex.com,
I have sent this customer's Revdex.com case and concerns over to the Property Manager who supports the Shakespeare Townhome AssociationShe is still reviewing the matter and I am waiting for an updateThanks for your patience

Dear Revdex.com, Thanks for forwarding this informationThis situation turned out to be caused by a software “glitch”. If homeowners pay early it’s a “prepayment”, but our Accounting program was not appropriately applying the prepayments when the assessments are billed for the following month. We have submitted an IT request to fix this issue. We have also credited the customer's August late fee charged in error, and will make sure no September late fees are charged and this issue should be solved moving forward from that pointApologies for the error and appreciate the notification to make us aware.Thank you

Complaint: ***
I am rejecting this response because: I am reporting them because they sent my information to a attorney without a valid reasons my assessments were only late times and were paid Also the records of my payments were incorrect Befire they send my informatiin to a attorney I call then several times abd they refused ti assist me Thats why I am filing a complaint [
Sincerely,
Kimba ***

Initial Business Response /* (1000, 5, 2015/07/21) */
Dear Mr***,
Thank you for your feedbackI'd like to look into this matter on your behalf, and resolve any outstanding issues regarding payments and parkingPlease let me know the owner's name and address in this concern and I will
investigate and solve the issuesPlease feel free to contact me directly
Thanks,
*** ***
Manager, Customer Service
FirstService Residential, Illinois
***@fsresidential.com
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue has not yet been resolved, but additional info was sent to ***@fsresidential.com
via email
Final Business Response /* (4000, 9, 2015/07/31) */
Dear Revdex.com,
I believe all of Mr***'s concerns have been addressed by our Property Manager, except for receiving the operating budget which is in process and being also handled by the Property ManagerThe Property Manager has been in communication with Mr*** regarding all of his issues in this matter
Thanks
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unacceptable to not have an operating budget seven months into the year
The owner will be contacting all stakeholder in the LLC to vote on getting a new property management company

Dear Revdex.com, We responded to all residents of this property via mass email just after we became aware of this unexpected pipe rupture which caused flooding that rendered the elevators inoperable. Yesterday, we sent an update to all residents informing them that one elevator was again operational,...

as work continued to repair the second elevator. Further updates will be sent as the situation unfolds and resolves. I have forwarded the consumer's concerns stated in this Revdex.com complaint file #[redacted] to the Regional Director and Portfolio Manager supporting this property as well as our company President. Thank you.

Dear Revdex.com,Thank you for forwarding this customer issue to my attention. We will investigate the matter fully and respond with an update and/or resolution soon. I have sent the details of this complaint to the Portfolio Manager, Dan [redacted], who manages this property at [redacted] N. Commonwealth, as...

well as our Resident Services Specialist, and asked for their review and response. Thanks.

Dear Revdex.com,This is our final and only response to this issue:Our Resident Services Specialists and I have all responded promptly to this customer, informing her multiple times that, since her account has been turned over to collections or an attorney's office, we can no longer discuss her particular account issues in any detail. At this point, the customer needs to communicate directly with the entity or law firm that has contacted her regarding this matter. Thank You.

Initial Business Response /* (1000, 6, 2015/10/20) */
Dear Revdex.com,
Thank you for sending this feedback. I was waiting to hear back from the new Property Manager
handling this property. The previous Manager, Tiffany [redacted] is no longer employed by FirstService Residential. The Property...

Manager reviewed this customer's account and indicated several late payments and ongoing delinquencies which generated the late fees in question. If the resident wants to avoid late fees being applied to her account she must keep the account in good standing and remain current on all payments. Thanks you.

Dear Revdex.com,Our Resident Services Specialists and I have all responded promptly to this customer, informing her multiple times that, since her account has been turned over to collections or an attorney's office, we can no longer discuss her particular account issues in any detail. At this point, the...

customer needs to communicate directly with the entity or law firm that has contacted her regarding this matter. As far as the elevator repair, we have been communicating with all the residents of this building from before the work began and throughout the process giving frequent updates on the repair status. Thank You.

Complaint: [redacted]
Thank you for the update, but  I am still awaiting a response / resolution.
Sincerely,
Aurelie [redacted]