Initial Business Response /* (1000, 7, 2016/03/21) */
It is easy to understand Ms [redacted]'s thought process, however it is also easy to understand that mice/rats are everywhere, not just in rural area's. The vehicle was delivered to Hanford Toyota on or around the 25th of January, 10 days later...
we purchased it from Hanford and sold it to our customer. We did not and DO NOT inspect vehicles we purchase from other dealers with the exception of cosmetic inspections; a full and complete inspection of all systems and wiring is uncalled for.
Had the specific wire that was damaged been damaged at delivery, the vehicle would have displayed a "check engine light" at that time, thus our contention that it occurred after delivery. With all that said and understanding from a customers point of view that the dealer is to blame, we are willing to agree to cover the $500.00 deductible as a one time goodwill gesture. Our position remains unchanged, this damage was done after the customer took delivery, but in the spirit of listening and taking care of our customer we have made this agreement.
Initial Consumer Rebuttal /* (2000, 9, 2016/03/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although, the business is willing to cooperate I still believe that the damage occurred prior to us purchasing the vehicle. I still firmly believe that a dealership such as this one should invest the time and effort in inspecting vehicles purchased from other dealerships. I don't expect them to perform inspections on vehicles that they directly get from the fabricator; but they should perform more than a "visual" inspection on those vehicles that are brought into the dealership from different dealerships. This would avoid further issues with customers since they would be able to prove and guarantee that the vehicle sold is in good (new) condition without assuming that because the vehicle is brought from another dealership it is in good condition. A more thorough inspections would guarantee the dealership that the product they are selling is in good condition, and would also satisfy customers. This simple step would avoid making assumptions and would resolve any further customer complaints.
Initial Business Response /* (1000, 7, 2016/03/21) */
It is easy to understand Ms [redacted]'s thought process, however it is also easy to understand that mice/rats are everywhere, not just in rural area's. The vehicle was delivered to Hanford Toyota on or around the 25th of January, 10 days later...
we purchased it from Hanford and sold it to our customer. We did not and DO NOT inspect vehicles we purchase from other dealers with the exception of cosmetic inspections; a full and complete inspection of all systems and wiring is uncalled for.
Had the specific wire that was damaged been damaged at delivery, the vehicle would have displayed a "check engine light" at that time, thus our contention that it occurred after delivery. With all that said and understanding from a customers point of view that the dealer is to blame, we are willing to agree to cover the $500.00 deductible as a one time goodwill gesture. Our position remains unchanged, this damage was done after the customer took delivery, but in the spirit of listening and taking care of our customer we have made this agreement.
Initial Consumer Rebuttal /* (2000, 9, 2016/03/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although, the business is willing to cooperate I still believe that the damage occurred prior to us purchasing the vehicle. I still firmly believe that a dealership such as this one should invest the time and effort in inspecting vehicles purchased from other dealerships. I don't expect them to perform inspections on vehicles that they directly get from the fabricator; but they should perform more than a "visual" inspection on those vehicles that are brought into the dealership from different dealerships. This would avoid further issues with customers since they would be able to prove and guarantee that the vehicle sold is in good (new) condition without assuming that because the vehicle is brought from another dealership it is in good condition. A more thorough inspections would guarantee the dealership that the product they are selling is in good condition, and would also satisfy customers. This simple step would avoid making assumptions and would resolve any further customer complaints.