Visible Changes Precision Hair Cutters

I never received a copy of the document I signed in visible changes but I was explained that the reason I was signing the document was because my hair would not come out just like the picture because of my hair being darkIn the picture it was red/brown on top and then blonde at bottom she
said we would have to do caramel which is fine but she didn't mention she was not going to put the brown/red. But that is not the problem the problem is that she forgot to put the 3rd tone in my hair, I asked for tones and paid for tones plus to fix the tone she forgotThey should have a copy of the document I signed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Thank you for taking to time to respond to me after months it shows some businesses do care about new customers*** *** *** ** *** My home address

Sent: Monday, July 06, 2:PM To: drteam Subject: Complaint ID *** *** *** The person that was in charge of handling our Revdex.com Complaints unfortunately did not respond to many of the filed complaintsI am in charge of the complaints going forward and received a list of all of the "No response" filesIn researching the files unfortunately some of them were years agoI would like to offer ** *** a Gift Card that she can use for service or for products because the issue was not handledI would need ** *** to respond with her address so that I can get the card to her If you have any further information or have any questions, feel free to contact me Sincerely, -- Kerry *** Regional Manager Visible Changes ***

Ms [redacted] received her service at our Willowbrook location on 6/6/15. As the regional manager, I had received a message to call Ms [redacted] I left her a message and gave her my cell number to return the call. I was not made aware of the situation until receiving a call 6/30/15. I immediately...

researched the clients file and saw that she did not have a refund processed, but there was a ticket in which they reversed the service and subtracted cash. That is when I asked her if she had been told that they were going to have the amount in cash at the salon. When Ms [redacted] said no, I went back to our accounting department and gave them the credit card number that Ms [redacted] had given me at that time. We immediately processed the refund. I also gave Ms [redacted] my cell number and told her to contact me if she had any problems. On 7/1/15 I received a voice mail form Ms [redacted] stating that the money had not been credited and that she was going to contact the Revdex.com. I called our accounting department and they verified that the credit had been processed on our end on 6/30. They said that perhaps it may take another business day for her bank to process the credit. I called Ms [redacted] at the number she provided and spoke with her, letting her know that the credit was processed. I realize that this process has taken way too long. I have offered to send Ms [redacted] a Gift Card in the amount of her original service ($217) which includes the amount we refunded. I again asked her to contact me with a good address to send the card. I am very sorry that it had to come to her contacting the Revdex.com. This process should have been taken care of the first day she called to notify them she felt she was overcharged.

This client began the service by asking the stylist if she was going to put voodoo on her air and make it fall out. She did call the corporate office with the complaint that the stylist put voodoo on her hair and that her hair was falling out. I, the regional manager, did return the call to the...

number that was given. The phone said that the number I had dialed was not accepting calls. I would be happy to refund the client her money if she is not satisfied with her service, however our stylist did not do anything to cause her hair to fall out.

Sent: Monday, July 06, 2015 2:07 PM Subject: Complaint ID [redacted]   The person who was receiving the complaints prior to now unfortunately did not make a response to many of the filed complaints. I have recently taken over and received a list of all of the complaints that were...

not responded to. In the case of [redacted], I do see in our system that we did refund her the dollar amount of the services that she received on 3/3/15. I am also willing to offer the client a GC in the amount of $75 that can be used for services or products because her complaint was not answered. I would need [redacted] to respond with an address in which I can send the Gift Card.   If you need any other information, feel free to contact me.  Sincerely, -- [redacted] Regional Manager Visible Changes [redacted]