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Vision Care Associates

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Reviews Sunglasses, Health Vision Care Associates

Vision Care Associates Reviews (3)

Attn: [redacted] RE: Complaint # [redacted] Patient notes that he purchased eyeglasses with progressive addition lensesHe then states that- "the physician guaranteed me that would be able to adapt" to themIn my 34+ years of being an eye care provider I have never-ever once made such a statement to any patientThere is no guarantee or certainty for any patient, for any medical reason, to not adapt or not have any adverse effects of a prescribed treatmentNo physician of any discipline would make a guarantee of treatment outcome They will prescribe the best treatment that is most likely to have a successful resultThe eyewear/lens cost is determined by the patient's vision plan, not the providerIf a patient does not adapt to their prescription the vision plan's lab, which supplies the lenses, will provide an alternative lens at no costThe fee collected for the lenses is paid to the vision plan and they do not refund us or the patient the difference in cost if there is any

Attn: [redacted] RE: Complaint # [redacted]Patient notes that he purchased eyeglasses with progressive addition lenses. He then states that- "the physician guaranteed me that would be able to adapt" to them. In my 34+ years of being an eye care provider I have never-ever once made such a statement...

to any patient. There is no guarantee or certainty for any patient, for any medical reason, to not adapt or not have any adverse effects of a prescribed treatment. No physician of any discipline would make a guarantee of treatment outcome They will prescribe the best treatment that is most likely to have a successful result. The eyewear/lens cost is determined by the patient's vision plan, not the provider. If a patient does not adapt to their prescription the vision plan's lab, which supplies the lenses, will provide an alternative lens at no cost. The fee collected for the lenses is paid to the vision plan and they do not refund us or the patient the difference in cost if there is any.

Review: I purchases a pair of glasses with progressive lenses. The physician guaranteed me that I would be able to adapt to these lenses. I paid $150 above what my insurance paid for these lenses. I was unable to adapt to them. They did replace the lenses with traditional trifocals (which are no charge per my insurance company VSP). But I was not refunded for the lenses that I could not wear. In essence, I paid for lenses that I do not have.Desired Settlement: I would like my $150 refunded to me as I did not receive progressive lenses

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Response:

Attn: [redacted] RE: Complaint # [redacted]Patient notes that he purchased eyeglasses with progressive addition lenses. He then states that- "the physician guaranteed me that would be able to adapt" to them. In my 34+ years of being an eye care provider I have never-ever once made such a statement to any patient. There is no guarantee or certainty for any patient, for any medical reason, to not adapt or not have any adverse effects of a prescribed treatment. No physician of any discipline would make a guarantee of treatment outcome They will prescribe the best treatment that is most likely to have a successful result. The eyewear/lens cost is determined by the patient's vision plan, not the provider. If a patient does not adapt to their prescription the vision plan's lab, which supplies the lenses, will provide an alternative lens at no cost. The fee collected for the lenses is paid to the vision plan and they do not refund us or the patient the difference in cost if there is any.

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Description: OPTICAL GOODS-RETAIL

Address: Century Square Mall, West Mifflin, Pennsylvania, United States, 15123

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