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Reviews Auto Body Repair and Painting Vision Collision

Vision Collision Reviews (5)

I purchased a plant at Rice's Nursery The plant was around 45...it died within weeks of planting itThey would not stand behind their product or replace it A better guarantee is offered by stores that are much less expensive I will never purchase anything from Rice's again....I am extremely disappointed in their service to the public

This complaint was issued in one letter against two businesses (us, and the customer's dealership). Thus, there are some areas that are only under the scope of one business or the other. We can only respond to those that pertain to our business. 

 

Wright CARS is an auto body repair and paint shop that has been in business since 2009. We perform repair work sustained to a vehicle's body as a result of aging or damage.  We do not service brakes, or engines, or perform major mechanical work.  Thus, we cannot respond to the portion on her complaint that pertains to her brakes, gasoline odor, steering wheel, or mechanical work on the vehicle, as it was not performed by our shop. We repaired the bumper that is referred to in this claim.

 

Prior to the incident in question, this customer had been in a separate automobile accident. We are the Direct Repair Provider for the customer's dealership and as such, they referred us to her but the decision to allow us to complete this repair was hers. We repaired her vehicle in her previous accident and she expressed great satisfaction with her service.

 

Thus, she was already aware that her vehicle would be referred to our facility for body repair and she expressed no objection. A customer absolutely has the right to have repairs performed at a facility of his or her choosing and we make that very clear to all of our customers and potential customers on our website. At no time before the repairs began was it communicated to us that the customer wished to use an alternate service provider for these repairs.

 

After her second accident, we received her vehicle, performed the body repairs, and returned the vehicle.  The next day, the customer called us on the telephone and was irate, yelling that there were problems with her vehicle. We asked her to bring it back to our facility so that we could immediately examine it, and if necessary, correct any errors at our expense. The customer was belligerent, refused our offer, and hung up the phone. Later that same day, she telephoned us again and issued us a strict warning that we were never to contact her again.

 

It is our understanding that she then voiced a complaint to the Owner of the Dealership. At that time, he telephoned us. We explained to him that she had refused to speak with us, and gave him the same information that if the car were returned to us, we would examine her areas of concern and immediately fix anything found to be in error, at no cost.  He told us that he advised her to speak with us again. She would not.

 

The customer's Auto Insurance Agent later telephoned us, inquiring about the situation. We gave him the same information: that she had refused to speak with us and had directly warned us against contacting her again. We told him that we would gladly examine the vehicle and correct any errors we had made, at no cost. The Insurance Agent advised us that he would communicate our offer to the customer and note it in her file.

 

Vehicle recalls are issued by their manufacturer and serviced through the new car dealership and thus we were not party to any conversation regarding recalls on her vehicle and we cannot comment on this part of her complaint. We are also not privilege to her finance account with the dealership and cannot comment on this part of her complaint or on the repossession.

 

Wright CARS is committed to integrity, quality workmanship, and customer satisfaction.  Our customer's safety is our highest priority and we would never willfully allow anyone to drive a vehicle we knew to be unsafe. We regret that we were unable to reach a resolution with this customer before this complaint was filed. She expressly prohibited us from contacting her again. However, we reiterate our offer to exam the vehicle and repair any faulty body repair and paint work, free of charge.

 

 

[redacted]

Wright CARS | Owner

This complaint was issued in one letter against two businesses (us, and the customer's dealership). Thus, there are some areas that are only under the scope of one business or the other. We can only respond to those that pertain to our business.

 

Wright CARS is an auto body repair and paint shop that has been in business since 2009. We perform repair work sustained to a vehicle's body as a result of aging or damage.  We do not service brakes, or engines, or perform major mechanical work.  Thus, we cannot respond to the portion on her complaint that pertains to her brakes, gasoline odor, steering wheel, or mechanical work on the vehicle, as it was not performed by our shop. We repaired the bumper that is referred to in this claim.

 

Prior to the incident in question, this customer had been in a separate automobile accident. We are the Direct Repair Provider for the customer's dealership and as such, they referred us to her but the decision to allow us to complete this repair was hers. We repaired her vehicle in her previous accident and she expressed great satisfaction with her service.

 

Thus, she was already aware that her vehicle would be referred to our facility for body repair and she expressed no objection. A customer absolutely has the right to have repairs performed at a facility of his or her choosing and we make that very clear to all of our customers and potential customers on our website. At no time before the repairs began was it communicated to us that the customer wished to use an alternate service provider for these repairs.

 

After her second accident, we received her vehicle, performed the body repairs, and returned the vehicle.  The next day, the customer called us on the telephone and was irate, yelling that there were problems with her vehicle. We asked her to bring it back to our facility so that we could immediately examine it, and if necessary, correct any errors at our expense. The customer was belligerent, refused our offer, and hung up the phone. Later that same day, she telephoned us again and issued us a strict warning that we were never to contact her again.

 

It is our understanding that she then voiced a complaint to the Owner of the Dealership. At that time, he telephoned us. We explained to him that she had refused to speak with us, and gave him the same information that if the car were returned to us, we would examine her areas of concern and immediately fix anything found to be in error, at no cost.  He told us that he advised her to speak with us again. She would not.

 

The customer's Auto Insurance Agent later telephoned us, inquiring about the situation. We gave him the same information: that she had refused to speak with us and had directly warned us against contacting her again. We told him that we would gladly examine the vehicle and correct any errors we had made, at no cost. The Insurance Agent advised us that he would communicate our offer to the customer and note it in her file.

 

Vehicle recalls are issued by their manufacturer and serviced through the new car dealership and thus we were not party to any conversation regarding recalls on her vehicle and we cannot comment on this part of her complaint. We are also not privilege to her finance account with the dealership and cannot comment on this part of her complaint or on the repossession.

 

Wright CARS is committed to integrity, quality workmanship, and customer satisfaction.  Our customer's safety is our highest priority and we would never willfully allow anyone to drive a vehicle we knew to be unsafe. We regret that we were unable to reach a resolution with this customer before this complaint was filed. She expressly prohibited us from contacting her again. However, we reiterate our offer to exam the vehicle and repair any faulty body repair and paint work, free of charge.

 

 

[redacted]

Wright CARS | Owner[redacted]

Response:Ms. [redacted] was in an accident on September 3rd.  This was her second accident in this vehicle.  After her first accident, she asked [redacted] Auto Sales for a referral to a body shop, since [redacted] doesn’t own or operate a body shop. ...

[redacted], the president of [redacted], gave her the name of Wright’s Auto Body.  She contacted [redacted] Wright, the owner of Wrights Auto Body, and arranged to have her vehicle repaired by him.  After the repairs, she expressed to Mr. [redacted] how thankful she was for the referral and how happy she was with the work.  All aspects of this transaction were between Ms. [redacted] and [redacted] Wright.On or about September 3rd Ms. [redacted] had her vehicle towed to our parking lot with front end damage.  The vehicle was picked up by Mr. Wright.  I don’t know who instructed him to do this, but at some point shortly after he picked it up, he contacted Ms. [redacted] to get all the insurance information and work with her on processing her claim and repairing her vehicle.  [redacted] was not involved in this process and did not authorize any repairs on this vehicle.  All discussion regarding the repairs, the amount of time involved and the damage to the vehicle were done between Ms. [redacted], her insurance company and Wright Auto Body.  At some point after Ms. [redacted] received her vehicle back, she contacted [redacted].  She stated that she felt like her bumper was misaligned and that it should have been repaired better.  She also stated that she thought the frame was bent because of the accident and that there was a problem with her brakes.  I spent quite a bit of time in person discussing the matter with Ms. [redacted].  At no time during that conversation did she imply that anything was [redacted]’s fault.  In fact, she placed all the blame on Wrights Auto Body for not doing her work correctly.  I suggested that she call Wright Auto Body to express her concerns and see if they would take a look at her vehicle.  She expressed that she didn’t trust them and didn’t ever want to talk to them again.  I told her I would call Wright Auto Body for her to see if they would help her out.  I did this and [redacted] Wright said he would be glad to look at the vehicle and that he would call Ms. [redacted] to try to arrange this.  My understanding is that he made the call and Ms. [redacted] said she didn’t want to talk to him because she didn’t trust him.Ms. [redacted] came by our dealership after the call and told me she didn’t want to talk to him anymore.  I suggested that maybe she should take the vehicle to another body shop and have them look at the vehicle to see if it was repaired correctly and was safe to drive.  She said she didn’t think she should have to pay for that and I again suggested then she might want to consider calling Mr. Wright to ask him to pay for it or inspect it himself.  Her response was that she didn’t want to talk to him.During the conversation I stated to her that [redacted]couldn’t inspect her vehicle for frame damage because we weren’t a certified body shop, but that we would be happy to inspect her brakes for her as customer goodwill.  She scheduled an appointment to have that done and brought her vehicle in at a later date for this work.  We inspected her brakes and replaced her rotors and brake pads at no charge to her.  To my knowledge there is no complaint on the quality of those repairs.As far as the recall notices on her vehicle after she bought it, those are pretty standard in the car industry, where the manufacturer of a vehicle will put out a recall notice on a vehicle.  All of those recalls were done at no charge to her and there have not been any complaints from her regarding this vehicle.  In fact just the opposite is true.  I have seen Ms. [redacted] many times since she purchased this vehicle and she has always expressed how pleased she was with her vehicle and how much she liked it. Ms. [redacted] is currently 32 days past due on her vehicle installment contract.  On November 1st, she came by the office to speak with me. I was not in the office that afternoon.  My Collection Manager, [redacted] met with her.  Here are his notes from that conversation:  “I met with customer asked to make a payment on Wednesday by the end of the business day, she said might need to return the vehicle because she can't afford it at this time”.  For the past 30 days we have continued to try to offer her work out solutions on her delinquency.  She has continued to refuse to pay based on her feeling that the vehicle is now not roadworthy.  Last Friday she asked us to pick up her vehicle and stated that she did not want it any more.  Unfortunately, this will be recorded as repossession and ultimately a charge off.We welcome Ms. [redacted] to redeem the vehicle and continue making payments on it.  We will be happy to find a work out solution that is agreeable to her in regard to her payments.  We have always valued her as a client and would like to continue that relationship.  Unfortunately, all the complaints that she has on the vehicle condition should be addressed to Wright Auto Body and her insurance company, not [redacted], since we were not involved in the repair of her wrecked vehicle.  Our suggestion would be that she opens up a dialogue with Wright Auto Body with regards to making “right” her body shop repair issues. Regards,[redacted], president

Response:Ms. [redacted] was in an accident on September 3rd.  This was her second accident in thisvehicle.  After her first accident, sheasked [redacted] Auto Sales for a referral to a body shop, since [redacted]doesn’t own or operate a body shop.  [redacted], the president of [redacted], gave her the name of Wright’s Auto Body.  She contacted [redacted], the owner ofWrights Auto Body, and arranged to have her vehicle repaired by him.  After the repairs, she expressed to Mr. [redacted]how thankful she was for the referral and how happy she was with the work.  All aspects of this transaction were betweenMs. [redacted] and [redacted] Wright.On or about September 3rd Ms. [redacted] had hervehicle towed to our parking lot with front end damage.  The vehicle was picked up by Mr. [redacted].  I don’t know who instructed him to do this,but at some point shortly after he picked it up, he contacted Ms. [redacted] to getall the insurance information and work with her on processing her claim andrepairing her vehicle.  [redacted] wasnot involved in this process and did not authorize any repairs on thisvehicle.  All discussion regarding therepairs, the amount of time involved and the damage to the vehicle were donebetween Ms. [redacted], her insurance company and Wright Auto Body.  At some point after Ms. [redacted] received her vehicle back, shecontacted [redacted].  She stated thatshe felt like her bumper was misaligned and that it should have been repairedbetter.  She also stated that she thoughtthe frame was bent because of the accident and that there was a problem withher brakes.  I spent quite a bit of timein person discussing the matter with Ms. [redacted].  At no time during that conversation did sheimply that anything was [redacted]’s fault. In fact, she placed all the blame on Wrights Auto Body for not doing herwork correctly.  I suggested that shecall Wright Auto Body to express her concerns and see if they would take a lookat her vehicle.  She expressed that shedidn’t trust them and didn’t ever want to talk to them again.  I told her I would call Wright Auto Body forher to see if they would help her out.  Idid this and [redacted] said he would be glad to look at the vehicle and thathe would call Ms. [redacted] to try to arrange this.  My understanding is that he made the call andMs. [redacted] said she didn’t want to talk to him because she didn’t trust him.Ms. [redacted] came by our dealership after the call and told meshe didn’t want to talk to him anymore. I suggested that maybe she should take the vehicle to another body shopand have them look at the vehicle to see if it was repaired correctly and wassafe to drive.  She said she didn’t thinkshe should have to pay for that and I again suggested then she might want toconsider calling Mr. [redacted] to ask him to pay for it or inspect ithimself.  Her response was that shedidn’t want to talk to him.During the conversation I stated to her that [redacted]couldn’t inspect her vehicle for frame damage because we weren’t a certifiedbody shop, but that we would be happy to inspect her brakes for her as customergoodwill.  She scheduled an appointmentto have that done and brought her vehicle in at a later date for thiswork.  We inspected her brakes andreplaced her rotors and brake pads at no charge to her.  To my knowledge there is no complaint on thequality of those repairs.As far as the recall notices on her vehicle after she boughtit, those are pretty standard in the car industry, where the manufacturer of avehicle will put out a recall notice on a vehicle.  All of those recalls were done at no chargeto her and there have not been any complaints from her regarding thisvehicle.  In fact just the opposite istrue.  I have seen Ms. [redacted] many timessince she purchased this vehicle and she has always expressed how pleased shewas with her vehicle and how much she liked it. Ms. [redacted] is currently 32 days past due on her vehicle installmentcontract.  On November 1st,she came by the office to speak with me. I was not in the office that afternoon. My Collection Manager, [redacted] met with her.  Here are his notes from thatconversation:  “I met with customer asked to make a paymenton Wednesday by the end of the business day, she said might need to return thevehicle because she can't afford it at this time”.  For the past 30days we have continued to try to offer her work out solutions on herdelinquency.  She has continued to refuseto pay based on her feeling that the vehicle is now not roadworthy.  Last Friday she asked us to pick up hervehicle and stated that she did not want it any more.  Unfortunately, this will be recorded as repossessionand ultimately a charge off.We welcome Ms. [redacted] to redeemthe vehicle and continue making payments on it. We will be happy to find a work out solution that is agreeable to her inregard to her payments.  We have alwaysvalued her as a client and would like to continue that relationship.  Unfortunately, all the complaints that shehas on the vehicle condition should be addressed to Wright Auto Body and herinsurance company, not [redacted], since we were not involved in the repair ofher wrecked vehicle.  Our suggestionwould be that she opens up a dialogue with Wright Auto Body with regardsto making “right” her body shop repair issues. Regards,[redacted], president

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Address: 1651 55th St NE, Canton, Georgia, United States, 44721-3236

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