Vision Communications Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Good morning Revdex.com! Thanks for bringing this to our attention today.  Mr. [redacted] has been in frequent contact with us regarding this cancelation and we are making efforts to accommodate. For insurance and liability purposes, we must speak with him directly to initiate a...

cancelation.  Our procedure on our contact page is shown below in the following screen capture: https://www.screencast.com/t/456aKWa5S -- this is the contact page he used to contact us each time he did so. Additionally, we've made a number of good faith efforts to reach out to Mr. [redacted], instructing him as to the procedures needed to cancel with us.  This has included outbound emails advising him to call us as well as outbound telephone calls.  Please view screen captures below of our attempts to reach out to him since 12/28/2016. First Contact and Reply 12/28/2016: https://www.screencast.com/t/FAphkpPy7XEs  -- Via EmailSame note as viewed in our new Customer Management system that went live 2/13/2017 https://www.screencast.com/t/vq9kuihL Second Contact and Reply 5/30/2017: https://www.screencast.com/t/dCgDkQAEz -- Via EmailThird Contact and Reply 6/28/2017: https://www.screencast.com/t/YPdAUVXrA -- Via EmailFourth Contact and Reply 6/28/2017: https://www.screencast.com/t/Jv81xYJpf56x -- Via Outbound Telephone Call We are more than happy to help Mr. [redacted], all that needs to happen is to follow the correct contact procedures of which he has been advised. Thank you as always for bringing this to our attention.[redacted]
Process Development and ImprovementUSCCA/ Delta Defense LLC

Good Morning!After looking over the complaint I have done some research and do believe that [redacted] is referring to a different company. We have record of her email in our marketing system. But we do not have any purchase history or contact history from her in our system.  She refers to an iPac...

t-shirt that she has not received. Here at the USCCA we do not sell this shirt. I have found this t-shirt at a similar price point from AGA (American Gun Association). Because [redacted] has not received her shirt and wants her money back I did find there contact us page. We have reached out on her behalf to notify the AGA that they may wish to reach out to [redacted] if she is their customer. https://gunassociation.org/contact-us/ If there is a further way we can help. Please let us know, but unfortunately we cannot do more because she is not our customer.  [redacted] on behalf of [redacted]