Vision Communities

COMPLAINT ID 1***

We first want to apologize about your dissatisfaction regarding this situation. Our goal as a company is to create a great living experience from move-in to move-out and we take this matter very seriously. There are times, such as this, where we have to follow the guidelines of our lease contract. Our lease states under section 8. Care of Premises “All alterations, additions and improvements made to the premises shall be at Lessee’s sole cost and expense, shall only be made upon the prior written consent of the Lessor”. The Lease also states under section 9. Acceptance by Lessee “Lessee accepts the leased premises as is and acknowledges that the leased premises are in good condition and agrees to maintain the premises in good condition during the term of the Lease and agrees to return them to Lessor in the same condition at the termination of the lease, ordinary wear and tear excepted.” These policies are in place to protect the resident and the company from situations like this. We do not deny that the person mentioned was an employee with Vision Communities. If you are able to provide authorization in writing we would be more than happy to work with you regarding the mentioned charges. No changes can be made without this documentation. On August 21, 2018 you provided your forwarding address and a copy of your statement of deposit was sent on 9/19/2018 to the provided forwarding address, notifying you of the balance due. A highlighted copy of the lease outlining the mentioned policies can be provided at your request. If you have any further questions please feel free to contact us directly.

Hi ***

After some consideration, we have decided to settle with you and remove half of the collection charge. Please call the office to make arrangements for payment. Once payment is received, we will reach out to our collection agency and advise them of the payment.

Thank you,

***

MU~ADASTATEMENT OF SECURITY bEPOSIT~ Wednesday, Septe~nber 19, 2018***
***
***Lease Start: 1/30/2018Lease End: 7/29/2018Tenant Name: ***Move In Date: 12/30/2016Notice Date: 7/25/2018Move Out Date: 8/31/2018Forwarding Address: ***SECTION): SecurIty D~~osits HeldTotal Security Deposits Held $250.00Account Balance as of Move Out s50.ooSECTIO$- II: Outstanding ChargesDate Charge Comment Amount8/1/2018 Month to Month Fee $50.009/19/2018 Damages Replace 2 Interior doors! Bathroom and $200.009/19/2018 Damages Bedroom9/19/2018 Damages Clean Oven and Kitchen drawers $40.009/19/2018 Damages Remove and Rehung all closet shelves $75.009/19/2018 Damages Carpet Patch in small bedroom/ Pink $80.00stainPaint above normal wear and tear $200.00Current Balance Due: $645.00SECTION III: Refund orBaI~nce QwødTotal Refund to Tenant $0.00Total Owed by Tenant $395.00We wish you the best in your future endeavors and thank you for being a resident at Mirada. Ifapplicable, payments should be made out to Mirada. Should you have any questions, pleasecontact our office at (614)-681-9066.

8/30/2018Vision Communities Mail - Forwarding address***Forwarding address2 messages To: Elizabeth *** T, Aug 21, 2018 at 1:45 PMHi Elizabeth,Could I please get your forwarding address? I am working on getting your move out form filled out through Red Energy.Thank you,Property Manager j Mi***1 ***
***COMMUNITIES p. 614.681,9066***To: Summer H Tue, Aug 21, 2018 at 5:45 PMmy new address is ***IQ~oted text hidder,l8O822.12 ~ 1/1