Vision Ecom LLC

Order placed for nearly $with another company (All Data Resource) registered under the umbrella of Vision EcomNo order confirmation received and no tracking number received after many requestsBusiness has no listed phone number only a "Sales" email addressSales person "***" only replies with "Sorry I was out of the office I'm looking into it now" with no followupFurther research into complaints with these companies showed many, many similar situationsThese businesses are fraudulent!

The item is still in original packagingI’ll be waiting for the email I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Please confirm if the item is still in original boxing and has not been openedIf confirmed I will email a UPS return label to send this back

Item is on backorder and due in next weekI am cancelling the order and issuing a full credit on the order.***

The item can be shipped back UPS, we can offer to pay for half of the return if you change your mindWe have forwarded return info and RAOnce back we will issue a full creditWe usually do not pay for any return shipping on returnsOur policy is belowHere is return info sent Please package the item back up in the original packaging and ship to the following address: [redacted] Let me know once sent with tracking [redacted] Return Policy Since we are in business because of our customers, we try and resolve any problems or concerns that may develop during the purchase processWe want you to be satisfied with all merchandise purchased through Autotoolworld.com and ask that you carefully read our return policies below: Autotoolworld.com offers a DAY RETURN POLICY for products purchased directly from Autotoolworld.com on an approved case by case basis provided that the product is returned in the original "SEALED, UNOPENED BOXAutotoolworld.com reserves the right to charge a 10% restocking fee on any merchandise returnedAutotoolworld.com will refuse any returned merchandise if items are not returned in the original “SEALED, UNOPENED BOX”Customer is responsible for insuring each return and all carrier shipping charges on the returnAutotoolworld.com will not accept returns via any other carrier other than UPS or Fed ExCustomer will e-mail the tracking number to [email protected] within 24hrs of return pickup All items being returned must get a return authorization number within days prior to being shipped backThere is a 10% restocking fee on returned ordersShipping charges must be pre-paid otherwise shipments will be refusedAll items will be inspected to insure the product is returnableOnce approved for return the credit card will be credited the cost of the item excluding the shipping chargesNo returns will be accepted after days of receiptCustomer assumes full responsibility for any return shippingPlease email us at [email protected] Receiving Incorrect Merchandise: Please email us at [email protected] and fill it out entirely Please indicate in the “ANY ADDITITONAL INFORMATION” section the item code of the product you did receive We will immediately take care of any miss-ships that are sent Defective or DOA Merchandise: In cases the item is defective the customer is responsible for return shippingWe realize that it is not the customers fault if a product is defective, but at the same time you have to realize that it is not our fault either if a product is defective -- we ship what our distributors & manufacturers provide us withThis is why we share the shipping costs associated with a return replacementThe customer will pay for return shipping, and we will pay to ship the replacementWe cannot offer our competitive low prices and absorb the full cost of handling return shipmentsIf you want to return a defective unit, for a refund the shipping and handling charges will be non refundable, and there will be a restocking fee If the item appears to have obvious damaged by the carrier, immediately tell the driver you do not want to receive this package or email us at [email protected] so we can file a damage claimIf a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and if they are damaged refuse the packageIf the item appears to be damaged straight from the manufacturer, please email us at [email protected] make sure to provide your order numberBefore we reship or refund the claim with the courier must be resolved

I am rejecting this response because: I have not found a shipper, that can ship this back to the seller for a reasonable costThe cost of shipping to the address the merchant provided to me was a minimum $

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

I apologize for the delay, the back order has been cancelled and credited8/23/2:06:PMVoid [redacted] $ Jeff

I am rejecting this response because: I am rejecting this offer because it does not garrantee the shipping costs are the same as the shipping I paid when the product was purchased, in fact the cost of return shipping has quintupledAdditionally as I originally stated to jeff was not what was listed on the web page when the purchase was made, the web page has been corrected to since I made my purchase and complaintI printed the original screenshot from their web page when I made my purchase

I apologize for the delay, the back order has been cancelled and credited 8/23/2:06:PM Void [redacted] $ Jeff

I am rejecting this response because:I have already got another tool from AmazonI don't want the toolI just want my money back like I have asked for beforeI will not open the package when I see that the money has been refunded to my Visa, or by a check I will return the item to the
shipper

Orders has been cancelled and refunded

Item is on backorder and due in next weekI am cancelling the order and issuing a full credit on the order***

I apologize for the delay, item was on back order and has shippedI have given free shipping for the delay. SHIPPING WARD TRUCKING ***

Back order has been cancelled and creditedI apologize again for the delay. Jeff

I apologize we do not refund shipping cost on returns, we would be willing to split the cost of shipping back if you still would like to returnPlease let me know

This is the first time customer has contacted us on the return, all returns require and RGA and return info requested by emailI will issue an RGA and return info and issue a credit once this item is returned.Jeff

Very happy with purchase, shipping company smashed item and they replaced it within day

I apologize for the delay, I am sending the UPS label right now, I have issued a full refund for this order. Jeff

Return info is being sent to customer for a full refund, the incorrect items were sent outJeff