In October 2014, Ms [redacted] had her Chrysler 300C, towed to PRK Automotive LLC by recommendation of a "friend" and client of the shop At the time of its arrival PRK paid for said tow and performed an inspection of the vehicle and gave Ms [redacted] a list of components missing to complete the work which had been started to make the vehicle driveable again Ms [redacted] claimed another shop in Maricoopa had started doing a cylinder head repair job and was stealing the vehicle and not finishing the work Contact has been made with the prior shop to which he stated the customer had not paid for the completion of the repairs so he was waiting to finish said work until he was paid in full We at PRK requested Ms [redacted] come in to sign a repair order allowing us to work on the vehicle, to which Ms [redacted] stated her insurance company, Safeway, would be paying for all neccessary repairs [redacted] had an adjuster come out to review the condition of the vehicle and deemed a claim would not be issued We contacted Ms [redacted] about coming in again and signing a work order and bringing in money to purchase parts for the repairs We waited several weeks for Ms [redacted] to come by, when she did not she again claimed the insurance company would be handling the repairs That is when I contacted [redacted] and was told the claim was denied and the customer was dropped from their company We then contacted her again and was told by Ms [redacted] we had no right to contact the insurance company and she demanded her car back and that she would not pay us for the tow, inspection and storage fees She also stated she would contact [redacted] Department and tell them we had stolen her car We allowed Ms [redacted] to have a friend come and tow the vehicle off the premises and he did a walk around of the vehicle and was told to verify any damage, parts missing (with exceptions of the parts we had noted), he signed there were no issues found PRK never performed any work to the vehicle only an inspection Since the car was removed from PRK, Ms [redacted] has continually claimed that we stole from her, with no merit backing the claim There is no value of the computer for said vehicle to PRK Automotive or anyone else as they are VIN specific, we hold our morals and integrity in high esteem and are an accredited and certified shop
In October 2014, Ms [redacted] had her Chrysler 300C, towed to PRK Automotive LLC by recommendation of a "friend" and client of the shop At the time of its arrival PRK paid for said tow and performed an inspection of the vehicle and gave Ms [redacted] a list of components missing to complete the work which had been started to make the vehicle driveable again Ms [redacted] claimed another shop in Maricoopa had started doing a cylinder head repair job and was stealing the vehicle and not finishing the work Contact has been made with the prior shop to which he stated the customer had not paid for the completion of the repairs so he was waiting to finish said work until he was paid in full We at PRK requested Ms [redacted] come in to sign a repair order allowing us to work on the vehicle, to which Ms [redacted] stated her insurance company, Safeway, would be paying for all neccessary repairs [redacted] had an adjuster come out to review the condition of the vehicle and deemed a claim would not be issued We contacted Ms [redacted] about coming in again and signing a work order and bringing in money to purchase parts for the repairs We waited several weeks for Ms [redacted] to come by, when she did not she again claimed the insurance company would be handling the repairs That is when I contacted [redacted] and was told the claim was denied and the customer was dropped from their company We then contacted her again and was told by Ms [redacted] we had no right to contact the insurance company and she demanded her car back and that she would not pay us for the tow, inspection and storage fees She also stated she would contact [redacted] Department and tell them we had stolen her car We allowed Ms [redacted] to have a friend come and tow the vehicle off the premises and he did a walk around of the vehicle and was told to verify any damage, parts missing (with exceptions of the parts we had noted), he signed there were no issues found PRK never performed any work to the vehicle only an inspection Since the car was removed from PRK, Ms [redacted] has continually claimed that we stole from her, with no merit backing the claim There is no value of the computer for said vehicle to PRK Automotive or anyone else as they are VIN specific, we hold our morals and integrity in high esteem and are an accredited and certified shop