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Vision Hyundai of Webster

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Reviews Vision Hyundai of Webster

Vision Hyundai of Webster Reviews (9)

STRUTS JUST DO NOT FALL OUT UNLESS THEY NEED TO BE REPLACEDAS I HAVE SAID IN MY EARLIER RESPONSE THE CUSTOMER HAS STATED IN SEVERAL EMAILS THAT HE KNEW BEFORE BRINGING THE VEHICLE INTO MY SHOP INITIALLY THAT THE STRUTS NEEDED TO BE REPLACEDAFTER SPEAKING TO THE CUSTOMER HE STATED THAT HE DID NOT FILL OUT/NOR DID HE ASK HIS NEIGHBOR TO FILL OUT A COMPLAINT BUT THAT IS WHAT HAPPENEDI AM NOT GOING TO BE HELD HOSTAGE TO PAY FOR SOMETHING THAT IS NOT THE FAULT OF OUR DEALERSHIP

As you can see in the attached email conversation we did offer to tow (at no cost) to and from the Dealership MrS***' vehicleWe believe? his current concern? is a pre-existing? condition as Mr.? S [redacted] proceeded to explain to us that his front end needed repair.? The fuel tank recall allows a Hyundai Dealership to replace/repair the? fuel tank under warranty if it is leaking.? After further inspection it was determined the filler neck to the gas tank was leaking? (due to excessive rust/rot).? Hyundai does not have a recall on the filler neck just the gas tank.? At this point the customer has denied our offerIt is never our attempt to take advantage of anyone? so? I am unaware why she/he did not accept my offer to see if we damaged his struts.? If the concern is pre-existing then we will give MrS***? and option to fix his car at our repair facility or a facility of his own choice? as he would be responsible to pay for said repairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I specifically told them not to put it on the ramp & they did so & the struts fell out They will not own up to thisIf they want to resolve it then they need to admit they did this but they will not!!!

As you can see in the attached email conversation we did offer to tow (at no cost) to and from the Dealership MrS***' vehicleWe believe his current concern is a pre-existing condition as Mr. S*** proceeded to explain to us that his front end needed repair. The fuel
tank recall allows a Hyundai Dealership to replace/repair the fuel tank under warranty if it is leaking. After further inspection it was determined the filler neck to the gas tank was leaking (due to excessive rust/rot). Hyundai does not have a recall on the filler neck just the gas tank. At this point the customer has denied our offerIt is never our attempt to take advantage of anyone so I am unaware why she/he did not accept my offer to see if we damaged his struts. If the concern is pre-existing then we will give MrS*** and option to fix his car at our repair facility or a facility of his own choice as he would be responsible to pay for said repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** *** I specifically told them not to put it on the ramp & they did so & the struts fell out They will not own up to thisIf they want to resolve it then they need to admit they did this but they will not!!!

STRUTS JUST DO NOT FALL OUT? UNLESS THEY NEED TO BE REPLACEDAS I HAVE SAID IN MY EARLIER RESPONSE THE CUSTOMER HAS STATED IN SEVERAL EMAILS THAT HE KNEW BEFORE BRINGING THE VEHICLE INTO MY SHOP INITIALLY THAT THE STRUTS? NEEDED TO BE REPLACEDAFTER SPEAKING TO THE CUSTOMER HE STATED THAT HE DID NOT FILL OUT/NOR DID HE ASK HIS NEIGHBOR TO FILL OUT A COMPLAINT BUT THAT IS WHAT HAPPENED.? I? AM NOT? GOING TO BE HELD HOSTAGE TO PAY FOR SOMETHING THAT IS NOT THE FAULT OF OUR DEALERSHIP?

As you can see in the attached email conversation we did offer to tow (at no cost) to and from the Dealership MrS***' vehicleWe believe? his current concern? is a pre-existing? condition as Mr.? S*** proceeded to explain to us that his front end needed repair.? The fuel
tank recall allows a Hyundai Dealership to replace/repair the? fuel tank under warranty if it is leaking.? After further inspection it was determined the filler neck to the gas tank was leaking? (due to excessive rust/rot).? Hyundai does not have a recall on the filler neck just the gas tank.? At this point the customer has denied our offerIt is never our attempt to take advantage of anyone? so? I am unaware why she/he did not accept my offer to see if we damaged his struts.? If the concern is pre-existing then we will give MrS***? and option to fix his car at our repair facility or a facility of his own choice? as he would be responsible to pay for said repairs

STRUTS JUST DO NOT FALL OUT UNLESS THEY NEED TO BE REPLACED. AS I HAVE SAID IN MY EARLIER RESPONSE THE CUSTOMER HAS STATED IN SEVERAL EMAILS THAT HE KNEW BEFORE BRINGING THE VEHICLE INTO MY SHOP INITIALLY THAT THE STRUTS NEEDED TO BE REPLACED. AFTER SPEAKING TO THE CUSTOMER HE STATED THAT HE DID NOT FILL OUT/NOR DID HE ASK HIS NEIGHBOR TO FILL OUT A COMPLAINT BUT THAT IS WHAT HAPPENED. I AM NOT GOING TO BE HELD HOSTAGE TO PAY FOR SOMETHING THAT IS NOT THE FAULT OF OUR DEALERSHIP.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted] I specifically told them not to put it on the ramp & they did so & the struts fell out They will not own up to this. If they want to resolve it then they need to admit they did this but they will not!!!

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Address: 755 Ridge Rd, Webster, New York, United States, 14580

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