Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the hand delivered check as well as the short amount of time it took to be resolvedAgain I appreciste all that you have done for meGod Bless Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the hand delivered check as well as the short amount of time it took to be resolved. Again I appreciste all that you have done for me. God Bless.
Regards,
[redacted]
I wanted to be sure to add to the notes on this case that we have been diligently trying to call this customer to resolve his issue. While the contract Mr. [redacted] signed to purchase the extended warranty quite clearly has both a $50 and $100 deductible option, and the $100 option was...
selected and signed for, Vision Nissan would offer to cover the $50 difference in the deductible should he need to use the warranty coverage for any services in our service department. Please add this to the notes on this case. Thank you, Judy [redacted]Controller Vision Automotive Group [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not ENTIRELY resolve my complaint. For your reference, details of the offer I reviewed appear below. In my initial complaint, I also included that due to customer inconvenience and lack of dealership service dept communication, I think that I am justified to ask that my shift console light be fixed at NO charge. This was not addressed in the business response. Also, due to distance, would I be able to bring my vehicle to ANY Vision dealership or Nissan dealership and still have Vision Nissan cover the $50 deductible?.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In regard to claim #[redacted] submitted by [redacted]Our off-site
event manager, John P[redacted] has been working closely with Mrs. [redacted] since he
was made aware of her concerns. I do
apologize for the challenges that resulted from working through the local
repair facility. ...
However, at this point
I believe the situation has been handled to her satisfaction. The dashboard lights, air conditioning and
door have all been repaired. A loaner vehicle
was supplied during this timeframe. We
appreciate Mrs. [redacted] taking time to share her experience, bringing her concerns
to our attention and allowing us the opportunity to address them. I do apologize for any confusion and
inconvenience. I welcome
any further dialogue that may help bring resolution of this matter. I can be reached at [redacted]. Thank you, Massimo C[redacted]District ManagerThe Vision Automotive Group
We are regretful to review customer [redacted] Revdex.com submission regarding her experience at our Vision Nissan store. Please note it is Vision’s policy that all of our customers be provided with a free Carfax report. As part of our standard process, all customers sign a copy of their vehicle’s Carfax report upon delivery to confirm receipt. All Vision Carfax reports are provided free of charge and are available online. Vision’s refund policy is to refund any cash down payments/deposits with a check so that we can maintain appropriate records of all transactions. As explained to #[redacted], we do not keep cash deposits. Customers are entitled to a full refund, which is why the $690 paid by credit card was immediately refunded to [redacted] Boyd. Therefore, the remaining down payment balance of $310 cash is will be refunded to [redacted] in the form of a check which was signed by Vision’s Controller/CFO today, May 12, 2015. As always I may be reached directly at ([redacted] for further conversation. Thank you, [redacted], District Manager The Vision Automotive Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the hand delivered check as well as the short amount of time it took to be resolvedAgain I appreciste all that you have done for meGod Bless Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the hand delivered check as well as the short amount of time it took to be resolved. Again I appreciste all that you have done for me. God Bless.
Regards,
[redacted]
I wanted to be sure to add to the notes on this case that we have been diligently trying to call this customer to resolve his issue. While the contract Mr. [redacted] signed to purchase the extended warranty quite clearly has both a $50 and $100 deductible option, and the $100 option was...
selected and signed for, Vision Nissan would offer to cover the $50 difference in the deductible should he need to use the warranty coverage for any services in our service department. Please add this to the notes on this case. Thank you, Judy [redacted]Controller Vision Automotive Group [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not ENTIRELY resolve my complaint. For your reference, details of the offer I reviewed appear below. In my initial complaint, I also included that due to customer inconvenience and lack of dealership service dept communication, I think that I am justified to ask that my shift console light be fixed at NO charge. This was not addressed in the business response. Also, due to distance, would I be able to bring my vehicle to ANY Vision dealership or Nissan dealership and still have Vision Nissan cover the $50 deductible?.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In regard to claim #[redacted] submitted by [redacted]Our off-site
event manager, John P[redacted] has been working closely with Mrs. [redacted] since he
was made aware of her concerns. I do
apologize for the challenges that resulted from working through the local
repair facility. ...
However, at this point
I believe the situation has been handled to her satisfaction. The dashboard lights, air conditioning and
door have all been repaired. A loaner vehicle
was supplied during this timeframe. We
appreciate Mrs. [redacted] taking time to share her experience, bringing her concerns
to our attention and allowing us the opportunity to address them. I do apologize for any confusion and
inconvenience. I welcome
any further dialogue that may help bring resolution of this matter. I can be reached at [redacted]. Thank you, Massimo C[redacted]District ManagerThe Vision Automotive Group
In response Claim #[redacted] 5/12/15...
We are regretful to review customer [redacted] Revdex.com submission regarding her experience at our Vision Nissan store. Please note it is Vision’s policy that all of our customers be provided with a free Carfax report. As part of our standard process, all customers sign a copy of their vehicle’s Carfax report upon delivery to confirm receipt. All Vision Carfax reports are provided free of charge and are available online. Vision’s refund policy is to refund any cash down payments/deposits with a check so that we can maintain appropriate records of all transactions. As explained to #[redacted], we do not keep cash deposits. Customers are entitled to a full refund, which is why the $690 paid by credit card was immediately refunded to [redacted] Boyd. Therefore, the remaining down payment balance of $310 cash is will be refunded to [redacted] in the form of a check which was signed by Vision’s Controller/CFO today, May 12, 2015. As always I may be reached directly at ([redacted] for further conversation. Thank you, [redacted], District Manager The Vision Automotive Group