Per our conversation this morning I spoke with Ms. G[redacted]l and she informed that the sign has been removed from Mr. [redacted] yard on 06/20/2017. I has attached confirmation email that the sign has been removed. Ms. G[redacted]l has also sent Mr. [redacted] a note of apology in the mail. If you may have...
any questions or need any additional information, please feel free to contact me. Thank you. Chasady W[redacted]Administrative Assistant, Legal
Dear Mr. [redacted],1 am General Counsel for Howard Hanna Real Estate Services (“Howard Hanna”). Please acceptthis letter as our response the above referenced complaint. The Complainant, Mr. [redacted], filed a complainton July 25, 2017 against Howard Hanna to recover the cost of a gas line repair for the...
home at [redacted]. (“Property”).Howard Hanna listed the Property for sale with Howard Hanna and [redacted]. At the time oflisting, the seller, [redacted], completed and signed Seller’s Property Disclosure Form(attached). The seller did not note or disclose the existence of any gas leaks with the property.Shortly after listing the Property, the Complainant, [redacted], and their agent [redacted]viewed the Property. The Complainant and [redacted] decidcd to purchase the property and entered into anagreement of sale with the seller on April 13, 2017. (attached). This is a standard Pennsylvania Associationof Realtors purchase agreement used by every broker in Pennsylvania.The terms of the purchase agreement permitted the Complainant and [redacted] the right to have aprofessional home inspection and request repairs if defects were discovered. The Complainant and [redacted] hired [redacted] to perform a home inspection. The inspection occurred on April 26,2017 and no gas leak was noted or discovered (attached). The Complainant and [redacted] also conducteda Walk-Through inspection of the Property shortly before title transfer and signed off on the inspection(attached). At no time was a gas leak noted, disclosed, or discovered. No one at Howard Hanna knew of agas leak at the Property.The sellers completed a property disclosure form and did not note any problems with the gas line orgas service. [redacted] spoke with [redacted] at least three times in the weeks after title transfer andthey never expressed a concern about a gas line or a leak. We are sorry that the Complainant and [redacted] are experiencing this problem but we are not responsible for this repair.Please contact me if additional information is needed. Thank you for your consideration in thismatter.General CounselHoward HannaEnclosuresCC: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive the paperwork for what was covered under the warranty until it was mailed to me in closing. The included home warranty that the agent stated was a selling point for the house. If the warranty did not offer COMPLETE coverage on all appliances this should have never been brought up. A reasonable person is going to assume that all appliances (well included) would be covered. I would like the selling agency to explain how a water heater is covered and considered a major appliance and how it differs from a well. Because of this I see it was a shady business practice to offer this type of warranty.
Regards,
[redacted]
Re: Complainant: [redacted] v. Melinda N[redacted] and Howard Hanna Real EstateCase Id# [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services (HHRES). Please direct all future communications to my attention.[redacted], the Complainant, entered into a purchase...
agreement (attached) on June 23rd, 2017 with the seller, [redacted], for the property at [redacted]. The purchase agreement required the Complainant to deposit $2,000.00 with HHRES which the Complaint did deposit.The purchase agreement was contingent upon Complainant obtaining financing for his purchase. Initially, the Complainant produced a loan preapproval letter from Quicken Loans dated June 21st, 2017 (see attached). On July 17, 2017, Quicken Loans declined Complainant’s loan application (see attached).The Complainant requested a release from the purchase agreement and a return of his funds on deposit with HHRES. The seller and Complainant disputed which party was entitled to the funds on deposit. Pursuant to paragraph 26 of the purchase agreement, HHRES is required to hold the funds until they receive joint instructions from the parties, a court order or, after 180 days, if neither seller or buyer files litigation, return the funds to the Complainant. To date no litigation is pending, if that remains through January 22, 2018, HHRES will return the funds to the Complainant. This was told to the Complainant verbally and in writing (see attached email). We are required to follow the terms of the purchase agreement.I appreciate the opportunity to respond to Mr. [redacted]’s complaint. I hope he now understands how and why Howard Hanna Real Estate Services has held his earnest money. Sincerely, Jon * D[redacted]General CounselHoward Hanna Real Estate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Re: Complainant: [redacted]Dear Ms. [redacted]I am General Counsel for Howard Hanna Real Estate Services. Please direct all future communications to my attention.The MLS is showing that the subject property was last listed in 2015 and sold in June of...
'15. United Country had the listing. Howard Hanna Real Estate Services was not involved in the sale.I asked our IT Department to search our website for Mr. [redacted]'s property. It does not show up when you search for a property for sale or for recent sales. However, if you search the public records tabs, you will find market information that is aggregated from public record. We cannot turn off the feed that aggregates the public record information regarding Mr. [redacted]'s property. Consumers desire this type of non-confidential information to understand the values of homes in their neighborhood and in neighborhoods they are interested in. This is the same information available by their local government and internet aggregators like Google, Zillow, and Trulia.I appreciate the opportunity to respond to Mr. [redacted]'s complaint. I hope he now understands how and why his property information is available through our website.Sincerely,Jon ** D[redacted]General CounselHoward Hanna Real Estate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if the monies are promptly dispersed and paid immediately as of 1/22/18
Regards,
[redacted]
February 22, 2018Ms. [redacted]Revdex.comServing Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, Pa. 1220Re: Complainant: [redacted] and Howard Hanna Real EstateCase Id# [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services (HHRES). Please direct all future communications to my attention. We have previously responded on January 18, 2018.[redacted], the Complainant, entered into a purchase agreement (attached) on June 23rd, 2017 with the seller, [redacted], for the property at [redacted]. The purchase agreement required the Complainant to deposit $2,000.00 with HHRES which the Complaint did deposit.The purchase agreement was contingent upon Complainant obtaining financing for his purchase. Initially, the Complainant produced a loan preapproval letter from Quicken Loans dated June 21st, 2017 (see attached). On July 17, 2017, Quicken Loans declined Complainant’s loan application (see attached).The Complainant requested a release from the purchase agreement and a return of his funds on deposit with HHRES. The seller and Complainant disputed which party was entitled to the funds on deposit. Pursuant to paragraph 26 of the purchase agreement, HHRES is required to hold the funds until they receive joint instructions from the parties, a court order or, after 180 days, if neither seller or buyer files litigation, return the funds to the Complainant. To date no litigation is pending, if that remains through January 22, 2018, HHRES will return the funds to the Complainant. This was told to the Complainant verbally and in writing (see attached email). We are required to follow the terms of the purchase agreement.Today, Howard Hanna mailed Mr. [redacted] his check in the amount of $2,000.00 to his home address at [redacted]. (Copy of receipt of mailing attached).We are glad to have this matter resolved and in compliance with the terms of the purchase agreement.Sincerely.John ** D[redacted] General Counsel Howard Hanna Real EstateJFD/csw Enclosures: c[redacted]
VIA EMAIL & REGULAR U.S. MAIL ([redacted])July 8, 2016[redacted]Dispute Resolution DisputeRevdex.com of Western PA[redacted]RE: [redacted] v. Iris M[redacted]Revdex.com Complaint No: [redacted]Dear Ms. [redacted]:I am General Counsel for...
Howard Hanna Real Estate Services and Iris M[redacted]. Please accept this letter as our response to the complaint that was filed on May 18, 2016. If you need additional information please contact me directly.The Complainant purchased a home a [redacted] on January 24, 2016 and it closed on March 25, 2016. [redacted] and [redacted] were the Sellers of the property. The [redacted] listed the property for sale with Howard Hanna and Iris M[redacted].On January 21, 2016 Iris met the Complainant and his girlfriend at the property. The Complainant liked the property and asked fora second showing the following day with his parents. During the second visit, Iris did tell the Complainant that the sellers were offering a home warranty with the sale. Iris told the Complainant that she would provide him with a copy of the home warranty paperwork.The Complainant asked to write up an offer to purchase the property while at the second showing. Iris and the Complainant left the property and went to Iris' office to prepare the paperwork. While at the office Iris provided the Complainant with a copy of the home warranty information. Iris never told the Complainant that all major appliances are covered. The paperwork provided clearly identifies that the Sellers were offering Seller/Buyer Coverage at a cost of $435.00 and the items that are covered by the warranty. At the closing on March 25, 2016, Iris explained to the Complainant that he could purchase additional coverage with a "Buyer 7 Star Upgrade" and he declined to pay for that coverage. The Complainant never asked whether the well on the property was covered either the basic policy offered by the Sellers or the optional buyer upgrade that he declined.The warranty paperwork does itemize a separate buyer option for $30.00 to cover well water pump. The Buyer did not elect this upgrade and did not pay for this coverage. The Complainant acknowledged in his complaint that he understood this fact after reading the warranty paperwork after closing.We are sorry that the supplemental well on the property is not operating properly. In his complaint, he stated that the Seller after experiencing a problem and the Seller told him the well operated properly while they owned it. The Complainant is asking Iris to pay for a well pump replacement that he chose not to purchase and that was operating properly at the time of sale. We are not interested nor obligated to pay for the replacement of the well pump.Sincerely, John F. D[redacted]General CounselHoward Hanna Real Estate[redacted]Enclosures:CC: Iris M[redacted]
April 4, 2016[redacted]Revdex.com of Western PA[redacted]Re: [redacted] v. Howard Hanna/Sarah G[redacted]Revdex.com ID No: [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services and their agents. Please accept this...
letter as Howard Hanna and Sarah G[redacted]'s Response to the complaint filed by [redacted]/ [redacted]. Please contact me directly if you need additional information.[redacted]/ [redacted] listed their property at [redacted]. for sale with the Respondents on January 3, 2016 for $ 34,900.00. The Exclusive Right to Sell Agreement is attached. The listing agreement obligated [redacted]/ [redacted] to pay a $4,000.00 commission. The agreement represented that 50% of the commission would be shared with any broker who procures the buyer. The [redacted] also noted that $2,000.00 would be paid to a cooperating buyer's broker.On January 16, 2016, [redacted] procured a buyer for the property at a sales price of $19,500.00. The closing date was set for March 4th, 2016. At the time of title transfer, the closing agent charges the Complainant $4,000.00 for the commission. The Complainant believed he only owed $2,000.00 in total commission. [redacted] Realty received their $2,000.00 and Howard Hanna received $2,000.00. We resolved our dispute with the Complainant by giving him $1,000.00 of our commission. A General Release is attached. This matter is resolved to the Complainant’s satisfaction.Sincerely,John F. DGeneral CounselHoward Hanna Real Estate
Per our conversation this morning I spoke with Ms. G[redacted]l and she informed that the sign has been removed from Mr. [redacted] yard on 06/20/2017. I has attached confirmation email that the sign has been removed. Ms. G[redacted]l has also sent Mr. [redacted] a note of apology in the mail. If you may have...
any questions or need any additional information, please feel free to contact me. Thank you. Chasady W[redacted]Administrative Assistant, Legal
Dear Mr. [redacted],1 am General Counsel for Howard Hanna Real Estate Services (“Howard Hanna”). Please acceptthis letter as our response the above referenced complaint. The Complainant, Mr. [redacted], filed a complainton July 25, 2017 against Howard Hanna to recover the cost of a gas line repair for the...
home at [redacted]. (“Property”).Howard Hanna listed the Property for sale with Howard Hanna and [redacted]. At the time oflisting, the seller, [redacted], completed and signed Seller’s Property Disclosure Form(attached). The seller did not note or disclose the existence of any gas leaks with the property.Shortly after listing the Property, the Complainant, [redacted], and their agent [redacted]viewed the Property. The Complainant and [redacted] decidcd to purchase the property and entered into anagreement of sale with the seller on April 13, 2017. (attached). This is a standard Pennsylvania Associationof Realtors purchase agreement used by every broker in Pennsylvania.The terms of the purchase agreement permitted the Complainant and [redacted] the right to have aprofessional home inspection and request repairs if defects were discovered. The Complainant and [redacted] hired [redacted] to perform a home inspection. The inspection occurred on April 26,2017 and no gas leak was noted or discovered (attached). The Complainant and [redacted] also conducteda Walk-Through inspection of the Property shortly before title transfer and signed off on the inspection(attached). At no time was a gas leak noted, disclosed, or discovered. No one at Howard Hanna knew of agas leak at the Property.The sellers completed a property disclosure form and did not note any problems with the gas line orgas service. [redacted] spoke with [redacted] at least three times in the weeks after title transfer andthey never expressed a concern about a gas line or a leak. We are sorry that the Complainant and [redacted] are experiencing this problem but we are not responsible for this repair.Please contact me if additional information is needed. Thank you for your consideration in thismatter.General CounselHoward HannaEnclosuresCC: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive the paperwork for what was covered under the warranty until it was mailed to me in closing. The included home warranty that the agent stated was a selling point for the house. If the warranty did not offer COMPLETE coverage on all appliances this should have never been brought up. A reasonable person is going to assume that all appliances (well included) would be covered. I would like the selling agency to explain how a water heater is covered and considered a major appliance and how it differs from a well. Because of this I see it was a shady business practice to offer this type of warranty.
Regards,
[redacted]
Re: Complainant: [redacted] v. Melinda N[redacted] and Howard Hanna Real EstateCase Id# [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services (HHRES). Please direct all future communications to my attention.[redacted], the Complainant, entered into a purchase...
agreement (attached) on June 23rd, 2017 with the seller, [redacted], for the property at [redacted]. The purchase agreement required the Complainant to deposit $2,000.00 with HHRES which the Complaint did deposit.The purchase agreement was contingent upon Complainant obtaining financing for his purchase. Initially, the Complainant produced a loan preapproval letter from Quicken Loans dated June 21st, 2017 (see attached). On July 17, 2017, Quicken Loans declined Complainant’s loan application (see attached).The Complainant requested a release from the purchase agreement and a return of his funds on deposit with HHRES. The seller and Complainant disputed which party was entitled to the funds on deposit. Pursuant to paragraph 26 of the purchase agreement, HHRES is required to hold the funds until they receive joint instructions from the parties, a court order or, after 180 days, if neither seller or buyer files litigation, return the funds to the Complainant. To date no litigation is pending, if that remains through January 22, 2018, HHRES will return the funds to the Complainant. This was told to the Complainant verbally and in writing (see attached email). We are required to follow the terms of the purchase agreement.I appreciate the opportunity to respond to Mr. [redacted]’s complaint. I hope he now understands how and why Howard Hanna Real Estate Services has held his earnest money. Sincerely, Jon * D[redacted]General CounselHoward Hanna Real Estate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Re: Complainant: [redacted]Dear Ms. [redacted]I am General Counsel for Howard Hanna Real Estate Services. Please direct all future communications to my attention.The MLS is showing that the subject property was last listed in 2015 and sold in June of...
'15. United Country had the listing. Howard Hanna Real Estate Services was not involved in the sale.I asked our IT Department to search our website for Mr. [redacted]'s property. It does not show up when you search for a property for sale or for recent sales. However, if you search the public records tabs, you will find market information that is aggregated from public record. We cannot turn off the feed that aggregates the public record information regarding Mr. [redacted]'s property. Consumers desire this type of non-confidential information to understand the values of homes in their neighborhood and in neighborhoods they are interested in. This is the same information available by their local government and internet aggregators like Google, Zillow, and Trulia.I appreciate the opportunity to respond to Mr. [redacted]'s complaint. I hope he now understands how and why his property information is available through our website.Sincerely,Jon ** D[redacted]General CounselHoward Hanna Real Estate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if the monies are promptly dispersed and paid immediately as of 1/22/18
Regards,
[redacted]
February 22, 2018Ms. [redacted]Revdex.comServing Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, Pa. 1220Re: Complainant: [redacted] and Howard Hanna Real EstateCase Id# [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services (HHRES). Please direct all future communications to my attention. We have previously responded on January 18, 2018.[redacted], the Complainant, entered into a purchase agreement (attached) on June 23rd, 2017 with the seller, [redacted], for the property at [redacted]. The purchase agreement required the Complainant to deposit $2,000.00 with HHRES which the Complaint did deposit.The purchase agreement was contingent upon Complainant obtaining financing for his purchase. Initially, the Complainant produced a loan preapproval letter from Quicken Loans dated June 21st, 2017 (see attached). On July 17, 2017, Quicken Loans declined Complainant’s loan application (see attached).The Complainant requested a release from the purchase agreement and a return of his funds on deposit with HHRES. The seller and Complainant disputed which party was entitled to the funds on deposit. Pursuant to paragraph 26 of the purchase agreement, HHRES is required to hold the funds until they receive joint instructions from the parties, a court order or, after 180 days, if neither seller or buyer files litigation, return the funds to the Complainant. To date no litigation is pending, if that remains through January 22, 2018, HHRES will return the funds to the Complainant. This was told to the Complainant verbally and in writing (see attached email). We are required to follow the terms of the purchase agreement.Today, Howard Hanna mailed Mr. [redacted] his check in the amount of $2,000.00 to his home address at [redacted]. (Copy of receipt of mailing attached).We are glad to have this matter resolved and in compliance with the terms of the purchase agreement.Sincerely.John ** D[redacted] General Counsel Howard Hanna Real EstateJFD/csw Enclosures: c[redacted]
VIA EMAIL & REGULAR U.S. MAIL ([redacted])July 8, 2016[redacted]Dispute Resolution DisputeRevdex.com of Western PA[redacted]RE: [redacted] v. Iris M[redacted]Revdex.com Complaint No: [redacted]Dear Ms. [redacted]:I am General Counsel for...
Howard Hanna Real Estate Services and Iris M[redacted]. Please accept this letter as our response to the complaint that was filed on May 18, 2016. If you need additional information please contact me directly.The Complainant purchased a home a [redacted] on January 24, 2016 and it closed on March 25, 2016. [redacted] and [redacted] were the Sellers of the property. The [redacted] listed the property for sale with Howard Hanna and Iris M[redacted].On January 21, 2016 Iris met the Complainant and his girlfriend at the property. The Complainant liked the property and asked fora second showing the following day with his parents. During the second visit, Iris did tell the Complainant that the sellers were offering a home warranty with the sale. Iris told the Complainant that she would provide him with a copy of the home warranty paperwork.The Complainant asked to write up an offer to purchase the property while at the second showing. Iris and the Complainant left the property and went to Iris' office to prepare the paperwork. While at the office Iris provided the Complainant with a copy of the home warranty information. Iris never told the Complainant that all major appliances are covered. The paperwork provided clearly identifies that the Sellers were offering Seller/Buyer Coverage at a cost of $435.00 and the items that are covered by the warranty. At the closing on March 25, 2016, Iris explained to the Complainant that he could purchase additional coverage with a "Buyer 7 Star Upgrade" and he declined to pay for that coverage. The Complainant never asked whether the well on the property was covered either the basic policy offered by the Sellers or the optional buyer upgrade that he declined.The warranty paperwork does itemize a separate buyer option for $30.00 to cover well water pump. The Buyer did not elect this upgrade and did not pay for this coverage. The Complainant acknowledged in his complaint that he understood this fact after reading the warranty paperwork after closing.We are sorry that the supplemental well on the property is not operating properly. In his complaint, he stated that the Seller after experiencing a problem and the Seller told him the well operated properly while they owned it. The Complainant is asking Iris to pay for a well pump replacement that he chose not to purchase and that was operating properly at the time of sale. We are not interested nor obligated to pay for the replacement of the well pump.Sincerely, John F. D[redacted]General CounselHoward Hanna Real Estate[redacted]Enclosures:CC: Iris M[redacted]
April 4, 2016[redacted]Revdex.com of Western PA[redacted]Re: [redacted] v. Howard Hanna/Sarah G[redacted]Revdex.com ID No: [redacted]Dear Ms. [redacted],I am General Counsel for Howard Hanna Real Estate Services and their agents. Please accept this...
letter as Howard Hanna and Sarah G[redacted]'s Response to the complaint filed by [redacted]/ [redacted]. Please contact me directly if you need additional information.[redacted]/ [redacted] listed their property at [redacted]. for sale with the Respondents on January 3, 2016 for $ 34,900.00. The Exclusive Right to Sell Agreement is attached. The listing agreement obligated [redacted]/ [redacted] to pay a $4,000.00 commission. The agreement represented that 50% of the commission would be shared with any broker who procures the buyer. The [redacted] also noted that $2,000.00 would be paid to a cooperating buyer's broker.On January 16, 2016, [redacted] procured a buyer for the property at a sales price of $19,500.00. The closing date was set for March 4th, 2016. At the time of title transfer, the closing agent charges the Complainant $4,000.00 for the commission. The Complainant believed he only owed $2,000.00 in total commission. [redacted] Realty received their $2,000.00 and Howard Hanna received $2,000.00. We resolved our dispute with the Complainant by giving him $1,000.00 of our commission. A General Release is attached. This matter is resolved to the Complainant’s satisfaction.Sincerely,John F. DGeneral CounselHoward Hanna Real Estate