Initial Business Response /* (1000, 6, 2016/04/27) */
As per our discussion this morningI have been in touch with MR ***.HIS UNIT IS GETTING REPAIRED AT PRESENTHE IS EXPECTED TO PICK THIS UNIT ON THE 05/08/
THANK YOU
Initial Consumer Rebuttal /* (2000, 8, 2016/04/28)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I think Vision RV finally understands how hard and difficult this has been for usConsidering their service department is not open on Sunday (which is also Mothers Day) and we work Monday, we will be arriving on Friday May 6th in the morning to hopefully pickup our fully fixed camper without any other damages to it(Unless they are making special arrangements to meet us on the weekend)We hope the warrantied items will be taken care of as well, as the camper has been in their care for most of the duration of the warranty time!
If we are not fully satisfied, we will be back in contact
Thank you for your time
handling charges are at the rate of $ this was explained to customermanufacvturere does not cover handling charges by dealerfor example:
trained technicians hook up trailer and proceed to
transport to service
bay.Take out blockers on wheelsclose slides if applicable, and drive trailer into service bay
when backed into service bay, block wheels, secure unit, plug in unit,
to power and water, open slides, turn on all electricity, do a complete walk around inside
and outside and then commence repairsnobody works for freeTell us why here
Initial Business Response /* (1000, 5, 2016/05/19) */
***
Thank you for giving the opportunity to explain
what I know about this customerI am the new service manger at Vision Rv, service department
This customer called me two weeks ago demanding to pay back the money they
paid for services that we provided requested by them.Weperformed a mouse protection backage designed to keep the mice out.According to the customer they found a mice in the unitI told the customer the extended warranty company provides a one year warrantyThey were here last week and the unit was re sprayed in their presensce.I believe there is a gap when the slides are open which will give room for mice to enter the unit.The customer was shown another unit,which was worse than the unit she has.The $she paid us to clean the unit inside which was done to perfection.The reason for the dust to be in is because of the gap from the slides.Please feel call to discuss this matter further.Our telephone no is ***
Thank you
vj
Initial Consumer Rebuttal /* (3000, 7, 2016/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***.1) we took our RV in to fix the gaps in the slides when closed NOT open as he claimsThis was last fall- As on recordOur concerns were that mice could enter over the winter months because of this
2) Because of their lack of enthusiasm to fix the problem last fall, as suspected we got miceNOT ONE MOUSE as the manager claims but THREE mice after they had so-called sprayed the mouse deterant and cleaned out our RV to protect from dangerous hantavirus (creates pulmonary issues) spread by mouse droppings NOT because of dust as he claims*** *** *** *** *** *** *** *** *** *** *** *** *** A FOURTH mouse was caught days later again3) they re-sprayed as I explained, however a thorough cleaning must now be done a second timebecause vision RV failed to fix the problem the first timeThey refuse to return our money for a job not done*** *** *** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (4000, 18, 2016/06/10) */
I am more than willing to look into the issue of the gapThe unit has to stay with me for two daysThey can let me know a time convenient for them
Thank you
vj
Final Consumer Response /* (4200, 20, 2016/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Vision RV has had numerous occasions to look at the gap in the slides and failed to do anything about it then, so our response is noLast time they said they needed our fifth wheel for a couple days to complete the work order and then ended up keeping it for over two weeks because they were short staffed to have anyone fix itThat defeats the purpose of having an appointmentAgain our response is noThey have had ample opportunity to rectify things and haven'tWe will take our business elsewhere, just refund our money that was wastedLet's not lose sight of the issuewe still had filth from mice after we paid for services to clean it, and we still got mice after we paid for services to deter them from entering the unitIt's pretty straight forward
***
Initial Business Response /* (1000, 10, 2015/11/24) */
Good Morning ***,
Jim S*** our General Sales Manager has forwarded me the complaint for Mr and Mrs ***I have been in touch with our parts manager who has been back and forth with *** the manufacturer for the
***'s unit*** has informed us that a touch pad remote is not an option for their unit so therefore they are not even able to give us a quote for what one would costWhat we can do for the customer is give them a $parts and service creditI hope this will give us resolution to this complaint
Please do not hesitate to contact me should you have any further questions
Kindest Regards,
Nicole M***
Initial Consumer Rebuttal /* (3000, 12, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer has not provided me a copy of an unaltered build sheet(i.eone with pricing) for a *** *** 5th wheelI know these (build sheets with pricing) exist as the *** rep who was at the Edmonton RV show filled one out while we were speaking to him and it had the pricing of EVERY accessory on the build sheet, including the touch screen remote control which they claim was never an optionI have also recently checked the *** website and they have yet to remove this option from the website, even though this discrepancy was pointed out to them in JulyOne would think when an error is pointed out like this, they would want to quickly correct the error
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
It sounds like your charging for more then just a handling fee, what was explained to me by the service manager was because they don't have a large enough storage facility they have to transport my trailer from one lot to another while it's not being worked on. I feel if I have taken my time to make a reservation and I dropped my trailer off at the location where the repairs are to be done and dropped off on time I should not have to pay for this transportation fee. Also you don't pay for a handling fees when you take your car in for warranty you don't pay for handling fees when you take your computer in for warranty because it's warranty work and warranty covers this. If your not making enough money to cover the warranty repairs then you should be taking this extra charge up with the manufacture to cover your time while performing warranty work not the customer as your the only dealership in Edmonton applying this charge. I will be looking into if it's even legal to charge such a fee for warranty work.
Final Consumer Response / [redacted] (4200, 9, 2014/10/22) */ Have at last received our deposit back
Initial Business Response /* (1000, 6, 2016/04/27) */
As per our discussion this morningI have been in touch with MR ***.HIS UNIT IS GETTING REPAIRED AT PRESENTHE IS EXPECTED TO PICK THIS UNIT ON THE 05/08/
THANK YOU
Initial Consumer Rebuttal /* (2000, 8, 2016/04/28)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I think Vision RV finally understands how hard and difficult this has been for usConsidering their service department is not open on Sunday (which is also Mothers Day) and we work Monday, we will be arriving on Friday May 6th in the morning to hopefully pickup our fully fixed camper without any other damages to it(Unless they are making special arrangements to meet us on the weekend)We hope the warrantied items will be taken care of as well, as the camper has been in their care for most of the duration of the warranty time!
If we are not fully satisfied, we will be back in contact
Thank you for your time
handling charges are at the rate of $ this was explained to customermanufacvturere does not cover handling charges by dealerfor example:
trained technicians hook up trailer and proceed to
transport to service
bay.Take out blockers on wheelsclose slides if applicable, and drive trailer into service bay
when backed into service bay, block wheels, secure unit, plug in unit,
to power and water, open slides, turn on all electricity, do a complete walk around inside
and outside and then commence repairsnobody works for freeTell us why here
Initial Business Response /* (1000, 5, 2016/05/19) */
***
Thank you for giving the opportunity to explain
what I know about this customerI am the new service manger at Vision Rv, service department
This customer called me two weeks ago demanding to pay back the money they
paid for services that we provided requested by them.Weperformed a mouse protection backage designed to keep the mice out.According to the customer they found a mice in the unitI told the customer the extended warranty company provides a one year warrantyThey were here last week and the unit was re sprayed in their presensce.I believe there is a gap when the slides are open which will give room for mice to enter the unit.The customer was shown another unit,which was worse than the unit she has.The $she paid us to clean the unit inside which was done to perfection.The reason for the dust to be in is because of the gap from the slides.Please feel call to discuss this matter further.Our telephone no is ***
Thank you
vj
Initial Consumer Rebuttal /* (3000, 7, 2016/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***.1) we took our RV in to fix the gaps in the slides when closed NOT open as he claimsThis was last fall- As on recordOur concerns were that mice could enter over the winter months because of this
2) Because of their lack of enthusiasm to fix the problem last fall, as suspected we got miceNOT ONE MOUSE as the manager claims but THREE mice after they had so-called sprayed the mouse deterant and cleaned out our RV to protect from dangerous hantavirus (creates pulmonary issues) spread by mouse droppings NOT because of dust as he claims*** *** *** *** *** *** *** *** *** *** *** *** *** A FOURTH mouse was caught days later again3) they re-sprayed as I explained, however a thorough cleaning must now be done a second timebecause vision RV failed to fix the problem the first timeThey refuse to return our money for a job not done*** *** *** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (4000, 18, 2016/06/10) */
I am more than willing to look into the issue of the gapThe unit has to stay with me for two daysThey can let me know a time convenient for them
Thank you
vj
Final Consumer Response /* (4200, 20, 2016/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Vision RV has had numerous occasions to look at the gap in the slides and failed to do anything about it then, so our response is noLast time they said they needed our fifth wheel for a couple days to complete the work order and then ended up keeping it for over two weeks because they were short staffed to have anyone fix itThat defeats the purpose of having an appointmentAgain our response is noThey have had ample opportunity to rectify things and haven'tWe will take our business elsewhere, just refund our money that was wastedLet's not lose sight of the issuewe still had filth from mice after we paid for services to clean it, and we still got mice after we paid for services to deter them from entering the unitIt's pretty straight forward
***
Initial Business Response /* (1000, 10, 2015/11/24) */
Good Morning ***,
Jim S*** our General Sales Manager has forwarded me the complaint for Mr and Mrs ***I have been in touch with our parts manager who has been back and forth with *** the manufacturer for the
***'s unit*** has informed us that a touch pad remote is not an option for their unit so therefore they are not even able to give us a quote for what one would costWhat we can do for the customer is give them a $parts and service creditI hope this will give us resolution to this complaint
Please do not hesitate to contact me should you have any further questions
Kindest Regards,
Nicole M***
Initial Consumer Rebuttal /* (3000, 12, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer has not provided me a copy of an unaltered build sheet(i.eone with pricing) for a *** *** 5th wheelI know these (build sheets with pricing) exist as the *** rep who was at the Edmonton RV show filled one out while we were speaking to him and it had the pricing of EVERY accessory on the build sheet, including the touch screen remote control which they claim was never an optionI have also recently checked the *** website and they have yet to remove this option from the website, even though this discrepancy was pointed out to them in JulyOne would think when an error is pointed out like this, they would want to quickly correct the error
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
It sounds like your charging for more then just a handling fee, what was explained to me by the service manager was because they don't have a large enough storage facility they have to transport my trailer from one lot to another while it's not being worked on. I feel if I have taken my time to make a reservation and I dropped my trailer off at the location where the repairs are to be done and dropped off on time I should not have to pay for this transportation fee. Also you don't pay for a handling fees when you take your car in for warranty you don't pay for handling fees when you take your computer in for warranty because it's warranty work and warranty covers this. If your not making enough money to cover the warranty repairs then you should be taking this extra charge up with the manufacture to cover your time while performing warranty work not the customer as your the only dealership in Edmonton applying this charge. I will be looking into if it's even legal to charge such a fee for warranty work.
Final Consumer Response /* (4200, 9, 2014/10/22) */
Have at last received our deposit back