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Vision Source of Wenatchee

1190 5th St., Wenatchee, Washington, United States, 98801

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Reviews Optometrist Vision Source of Wenatchee

Vision Source of Wenatchee Reviews (%countItem)

On 12/2/2019, I paid a check to Vision Source of Wenatchee, for the sum of $ 532.50 . This was not for glasses, my own frames were used. The payment was only for a pair of lenses for my frames.
They incorrectly applied to my account on 4/6/2020, a check of only $ 471.00 not $ 532.50 .

On 4/01/2020, they sent me a bill amount due $ 154.22
They showed my check # ***, to be in the amount of $ 61.50 only and not the true amount of $ 532.50

It looks like they are mixing up another patient with my billing! I overpaid my true bill of $ 471.00 when they asked me to pay $ 532.50 .
I am 69, so a yearly eye exam is covered by Medicare, they tried to bill Cigna, my supplemental insurance. That is not even correct as I overpaid with my check of $ 532.50 .
I have contested the bill that they send to me each month for $ 154.22 . I have asked for my file to see what service they are trying to bill me for, as it has to be another patient. They will not send me the necessary information! I am not paying this bill, it looks like I overpaid all ready and should have had a refund, not a new bill two months later. This is such a jumbled up mess!

Vision Source of Wenatchee Response • May 17, 2020

This issue has already been resolved by the business. Aftee multiple unsuccessful attempts by our owners to contact the customer by phone to resolve the issue, the remaining balance has been cancelled as a one time courtesy. Please call and speak with an owner in the future when you have an issue of this nature. We pride ourselves on being quick to resolve any customer service issue that may arrise.

Customer Response • May 17, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

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Address: 1190 5th St., Wenatchee, Washington, United States, 98801

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+1 (509) 662-9672

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