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Vision Sports Club

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Vision Sports Club Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Review: When I signed the gym contract at Vision Sports Club the amount on the contract was around $50.00 due to the fact I am a EMT so I received a discount. At that time I did not have my EMT card on me but they told me to bring in my card some point soon to prove that I was an EMT. Around a month or so later I brought my card to the gym and gave it to the guy behind the desk and went on my way. In June [redacted]n my lower back and was told by the doctor not to go to the gym so I stooped. From July to now which is January I have not been to the gym so I decided need to cancel my membership. When I looked at my credit card statement to make sure I was still a member by seeing if the were charging me I noticed that they charged me $69.99 which over the amount I agreed with on the contract. I went in to the gym on 1/**/15 to cancel my membership and find out why I was being charged extra. I spoke with [redacted] a sales associate at the Vision Sports Club which she was extremely rude and disrespectful. She explained that I would have to pay a $200 cancelation fee because my contract was not over until May 2015, I then explained to her that I have been over charged for many months and that the reason I was being over charged was because they put my monthly fee to the normal rate they give members because my EMT card was never put in the system. I don't understand why I am being punished for a employee at their gym not putting my card in the system and onto of over charging me for months [redacted] stated that It was my fault because I didn't check my statement till months later. I didn't know I was suppose to check my statement monthly to make sure companies weren't robbing me! I was in extreme pain due to my back injury while attending school and working both full time the last thing I have time for is to check my bank statements with a fine tooth comb. I then requested to speak with the [redacted] which [redacted] said the [redacted] was on vacation, I then asked for a copy of my contract which at the point [redacted] said "NO". Not only did they refuse to listen to my situation and try to work something out with me but she was so condisending I felt horrible walking out of that gym.Desired Settlement: I want my membership to be canceled with no cancelation fee

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: FITNESS CENTERS

Address: 37 W. Jefferson Avenue, Pearl River, New York, United States, 10965

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