Complaint: [redacted] I am rejecting this response because: Lamb's tried to get away with paying for a portion of the engineThey knew they were at faultAfter being informed by my Insurer and Hyundai, that their offer was unacceptable, due to possible future issues, they now decided that their insurance denial should be the final wordLamb's should do the right thing, and refund me my money, just from a business point of viewI'm not trying to rip them off, they are ripping me off Regards, [redacted]
Customer was contacted by store mangerStore manager is going to buy the replacement parts and install them on the customer vehicle as a goodwill gesture
Complaint: [redacted] I am rejecting this response because: the car had repeat problemsI am not a mechanic, I dropped off for diagnosis and it was not diagnosedI was called and told that was the resolution to my carIt was notHow can I "evaluate" the resolution you offered if I am not a certified mechanic? It was your job to tell me what the problem was with the car, if I could diagnose the car myself do you think I would need to drop it off with your company? That response makes zero sense Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Customer brought vehicle in with an engine overheating concernVehicle radiator had an obvious leakCustomer was advised that the radiator would need to replaced and the vehicle would need to be further evaluated after this repair was completedAfter installation of the radiator was completed, vehicle was test driven and showed signs of cylinder head gasket failureCustomer is correct in saying that there was no way of knowing if this would occur until after the radiator was replaced, and the system was completely pressuredUnfortunate situation, but Lamb's Tire and Automotive is not liable for the vehicle breakdownLamb's advised of initial concern, advised customer that the initial concern would have to be addressed before any other failures could be identifiedCustomer had the opportunity before any work was started to evaluate the situation and make a decisionThe customer chose to proceed with the initial repair, and unfortunately other concerns came up after the radiator was replace
Customer brought vehicle in with multiple concerns 12/29/2017.Check engine light was on, ABS and traction Control Lights onRepairs: ABS Light and Traction control lightDiagnostics indicated the EBTC module faultyEBCT module was replaced, after installation the ABS light would come on and go offCustomer advised that he may need and additional part (ABS Pump) if this concern persistDuring test drive Traction control light was off, but ABS light came on and offCustomer picked up the vehicle and experienced concern with traction control light and ABS concernCustomer returned (12/30/2017) and wanted his old part installed, Lamb's advised the part was faulty, and the old part had been returned to the dealer for core creditLamb's does not "sell" old parts back to the dealerships, we simply return them as core partsIf we did not return the old part, customer would have been responsible for paying the $core fee.I feel that Lamb's should have told the customer that he needed both parts to repair his vehicleStore manager [redacted] also agreed with this and installed the additional part on the vehicle at NO CHARGE to the customerBy installing this additional part, the ABS / Traction control light concerns are now repaired.Repairs: Check Engine Light On.Diagnostics indicated a faulty canister vent valve, oxygen sensor and gas capThese parts were installedCustomer returned (01/05/18) days and miles later with a check engine light concernDiagnostics indicated a faulty EVAP system purge valveThis part was installed at NO CHARGE to the customerAdditional repairs and maintenance:12/29/2017: Right Front Wheel bearing was replaced (faulty and making noise) Fuel System Service Performed (Maintenance) This customer is indicating that the check engine light has come on again, he does not want to return to the shop so that we can look into this concern, and is asking that he be refunded the entire amount of money he spent on the various repairs dated 12/29/It is Lamb's opinion that the ABS/Traction control concerns have been repairedBoth the customer and Lamb's participated in the cost of this repair and as such Lamb's respectfully declines any additional refund on these items.The customer also had a wheel bearing ( faulty , making noise) replaced as well as a fuel system service performed (Maintenance)Lamb's also declines any refund on these repairs and maintenance.In regard to the Check Engine Light concern, Lamb's offers to further diagnose this concern for the customerIf the customer declines this offer, Lamb's will refund him $This dollar amount reflects the total amount spent by the customer in an effort to correct the Check Engine light concern.Signed [redacted] Lamb Ventures LLC
Complaint: [redacted] I am rejecting this response because: Lamb's tried to get away with paying for a portion of the engineThey knew they were at faultAfter being informed by my Insurer and Hyundai, that their offer was unacceptable, due to possible future issues, they now decided that their insurance denial should be the final wordLamb's should do the right thing, and refund me my money, just from a business point of viewI'm not trying to rip them off, they are ripping me off Regards, [redacted]
Customer was contacted by store mangerStore manager is going to buy the replacement parts and install them on the customer vehicle as a goodwill gesture
Complaint: [redacted] I am rejecting this response because: the car had repeat problemsI am not a mechanic, I dropped off for diagnosis and it was not diagnosedI was called and told that was the resolution to my carIt was notHow can I "evaluate" the resolution you offered if I am not a certified mechanic? It was your job to tell me what the problem was with the car, if I could diagnose the car myself do you think I would need to drop it off with your company? That response makes zero sense Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Customer brought vehicle in with an engine overheating concernVehicle radiator had an obvious leakCustomer was advised that the radiator would need to replaced and the vehicle would need to be further evaluated after this repair was completedAfter installation of the radiator was completed, vehicle was test driven and showed signs of cylinder head gasket failureCustomer is correct in saying that there was no way of knowing if this would occur until after the radiator was replaced, and the system was completely pressuredUnfortunate situation, but Lamb's Tire and Automotive is not liable for the vehicle breakdownLamb's advised of initial concern, advised customer that the initial concern would have to be addressed before any other failures could be identifiedCustomer had the opportunity before any work was started to evaluate the situation and make a decisionThe customer chose to proceed with the initial repair, and unfortunately other concerns came up after the radiator was replace
Customer brought vehicle in with multiple concerns 12/29/2017.Check engine light was on, ABS and traction Control Lights onRepairs: ABS Light and Traction control lightDiagnostics indicated the EBTC module faultyEBCT module was replaced, after installation the ABS light would come on and go offCustomer advised that he may need and additional part (ABS Pump) if this concern persistDuring test drive Traction control light was off, but ABS light came on and offCustomer picked up the vehicle and experienced concern with traction control light and ABS concernCustomer returned (12/30/2017) and wanted his old part installed, Lamb's advised the part was faulty, and the old part had been returned to the dealer for core creditLamb's does not "sell" old parts back to the dealerships, we simply return them as core partsIf we did not return the old part, customer would have been responsible for paying the $core fee.I feel that Lamb's should have told the customer that he needed both parts to repair his vehicleStore manager [redacted] also agreed with this and installed the additional part on the vehicle at NO CHARGE to the customerBy installing this additional part, the ABS / Traction control light concerns are now repaired.Repairs: Check Engine Light On.Diagnostics indicated a faulty canister vent valve, oxygen sensor and gas capThese parts were installedCustomer returned (01/05/18) days and miles later with a check engine light concernDiagnostics indicated a faulty EVAP system purge valveThis part was installed at NO CHARGE to the customerAdditional repairs and maintenance:12/29/2017: Right Front Wheel bearing was replaced (faulty and making noise) Fuel System Service Performed (Maintenance) This customer is indicating that the check engine light has come on again, he does not want to return to the shop so that we can look into this concern, and is asking that he be refunded the entire amount of money he spent on the various repairs dated 12/29/It is Lamb's opinion that the ABS/Traction control concerns have been repairedBoth the customer and Lamb's participated in the cost of this repair and as such Lamb's respectfully declines any additional refund on these items.The customer also had a wheel bearing ( faulty , making noise) replaced as well as a fuel system service performed (Maintenance)Lamb's also declines any refund on these repairs and maintenance.In regard to the Check Engine Light concern, Lamb's offers to further diagnose this concern for the customerIf the customer declines this offer, Lamb's will refund him $This dollar amount reflects the total amount spent by the customer in an effort to correct the Check Engine light concern.Signed [redacted] Lamb Ventures LLC