Visionary Properties Property Management

We rented a property at [redacted]., managed by Visionary Properties, from 7/2015 - 7/2016. The sole reason for choosing this residence was it included a pool, along with pool service. Although pool service is provided by the owner, not the property manager, Visionary has refused to help enforce the owner's agreement to provide adequate service.

Within months of moving in, the quality of pool service deteriorated and resulted in the pool turning green. So bad in fact that the pool needed to be drained and cleaned. This was done in December. By February, the pool turned green again due to negligent pool service. Between February and May, the pool turned green four different times. Twice it was so bad that things were growing in the pool and that is the current state. It has become a health hazard. Despite numerous requests to Visionary to rectify the situation, the only solutions were temporary fixes. They hired a pool service to do a green clean, then as soon as it cleared up they stopped the service. Only to let the pool turn green again - worse than ever before.

Visionary's ability to respond to emails and repair requests is lackluster at best. They've refused to speak to me about this issue over the phone and lately have only responded with 1 sentence emails. They don't seem to care about the tenants, rather focusing on cashing rent checks and biding time until they can get an unknowing sucker to sign a lease with them.

I was impressed with the professional manner in which the initial introductory meeting and the subsequent workshop educational presentation was conducted. I really appreciated the "tell it like it is" attitude. I was told that there was a difference between the legal way to do things compared to the more than just legal, but compassionate extra mile way to help people. This over and above action may cost more to the business person, but it made me feel good about this company. I could not afford the more advanced training at this time, but I will begin setting aside the funds to take more advanced training in the future. You did a good job VPPM LLC.

Review: I was expecting my security deposit after we had moved out of the residence (on good terms) and instead we received a bill for $97. My entire security deposit was used up on unjust charges such; not returning all house keys, an increased charge for an unreturned garage door remote, $75 for walking the trash bins from sidewalk up to the driveway garage door, house re-keying service, and non-specific unreported repairs at vacancy. On top of all this, the $200 cleaning deposit we paid was never taken into account when all these charges were made and I accidentally paid rent for the full month when I was "okay'd" to move out early due to military orders, and now the agancy states a written agreement was never made so they stayed with our full last month's rent instead of half. So who knows what the $200 were used for if not for cleaning and if I'll even get the other half of the rent back, I've made several attempts to speak with the walkout employee and the property manager, but it has been three months and I am still trying to settle the matter.Desired Settlement: A fair return in my security deposit and my overpaid rent amount for the last month we were there.

Business

Response:

Hello.

We have looked into this matter.

We do realize that a couple errors were made and we will be reimbursing the upset, former tenant for these.

- Complaint regarding the overcharge on garage remote replacement. We have determined this was an error per the terms of the lease agreement. The former tenant was overcharged as a deposit forfeit for this in the amount of $34.00. These monies will be returned to them.

- Complaint regarding the return of the keys to the premises. Since this has become a "he said, she said" situation, in good faith I will refund these monies, $106.00 out of our pocket even though at the time of the rekey ordered I had one single key to the premises in our possession but as stated we will return this money to the tenant.

- Complaint regarding the service fee for trash containers. (See attached) Unfortunately, this tenant left trash containers at the curb of the residence upon vacating. We were contacted by the HOA regarding this and told if they containers were not put away a fine would be issued. Since time was of the essence representatives from this office had no choice but to travel to the subject property, immediately and put the containers away. Hence the service fee. Note that our offices are located in [redacted], [redacted] approximately 65 miles away and over an hour of travel time (see attached). This office did not advise tenant that the containers could just be left out.

- Complaint regarding the "ignoring of the cleaning fee". We agree. The tenant did pay a non-refundable cleaning fee in the amount of $200.00 upon taking possession of the home. None of the monies forfeited from the security deposit were for "general cleaning" of the premises. The tenant was well within his right per the terms of the lease to not clean upon vacating as it was pre-paid at time of possession. The lease does separately stipulate that the carpets in the home are to be "professionally cleaned" upon vacating (see attached). Any funds relating to carpet cleaning that were forfeited from the deposit are justified per the lease terms and a separate issue from "general cleaning" and funds pre-paid for that purpose.

- Complaint regarding the pre-paid rent. Due to the tenants military obligation we did permit the breaking of the lease term early as per law. However, if the tenant is in possession of the home in a final month then the landlord and owner are owed the final month's rent for the whole month. Tenant was not penalized for any remaining time left on the lease agreement which the tenant was allowed to break.

- Complaint regarding handyman repairs needed at vacancy. While no obvious repairs were noted at the initial time of exit. Myself, a member of ownership of the company and the designated broker did have a chance to conduct a separate inspection prior to other parties entering the home. Upon inspection, items needing repairs were found that were not noted at the initial exit time did in fact exist and would need attention from a handyman. Since the repairs were minor and since this has become another "he said, she said" matter, in good faith I will return $103.00 of the monies forfeited from the deposit that are attributable to materials needed for the repairs and only keep $75.00 as the "service fee" this office was charged for the repair person to conduct the repairs.

In conclusion we have noted mistakes made and will issue funds in the amount of $243.00 today, June 21st 2013 and send them via certified mail with the US Postal Service to the former tenant.

Please let me know if there are any questions regarding any of the above. All of my information is below. Have a good day.

Designated Broker/Member

Visionary Properties Property Management

[redacted] (office)

[redacted], [redacted]

We have rented from VPPM for the last year and have had horrible service. We currently pay for a landscaper in our lease, but have yet to have anyone show up on a regular, bi-weekly basis as promised in our lease. While this has been reported numerous times, the problem still persists. Our house flooded during the big rain storm in the fall and there was no emergency line to call over the weekend or after business hours, so we had to wait with a soggy house until Monday morning before anyone could be contacted. There are vines growing down the chimney, but again, no chimney-sweep has been sent, even though it was requested numerous times. This is by far the worst rental experience I have ever had and would not recommend this company to anyone.