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Visions Reviews (10)

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I received letter from customer [redacted] .? I will have one of my representatives to contact him today; we will repair it as a 1x accommodation? When customer purchases a watch from an? un-authorized dealer,? automatically warranty will be voided.? ? Please advise customer that a representative will contact him today before? 5pm? eastern time.We will instruct him to mail his watch, and once we have it in our service center, we will repair the watch movement

For warranty service, we normally do require the original filled out warranty card or receipt to be sent with the watch, neither was provided to usI was able to review the customers watch and will be able to cover the service under warrantyI will call the customer to inform him

Complaint: [redacted] ? I am rejecting this response because:? They did not ask for the warranty card so I did not provide it.? I can provide the card if asked but I believed providing a copy of the sales receipt and the shipping information was sufficient to prove the date of purchase from Amazon.com.? The warranty card suggests that "we will at our option regulate, adjust, or repair it or replace parts or movement without charge to you ...".? Since their options were to either destroy the clock or buy a new one from them (which would start the cycle of failure and repeating this process of not providing the promised warranty) which is not specified in the warranty information.? If they don't have the skill or ability to repair or replace their defective clocks they should at the very least stop claiming to provide a warranty.Since I filed this complaint, Amazon.com generously agreed to accept a return of the clock for refund even though they only guarantee to purchase for days.? So from my perspective the issue is resolved.? I would like to protect others from being taken advantage of by Seiko repair for their worthless 'warranty'.? Regards, [redacted] ***?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I just received another letter regarding Mr [redacted] ***.? In his letter he is not satisfied with our discount solution.? If Mr [redacted] is ? looking for a new watch,Unfortunately he would have to go back to his vendor.? This is Seiko Service Center, we will provide service for his watch.? ? Once again I will extend the courtesy to have the watch again and see how I can further assist him.If Mr [redacted] has any further question, he may call our toll free number.? ? [redacted] ***? and may ask for me [redacted] ?

We received customer [redacted] repair in the beginning of February.? Mr [redacted] has a year warranty for his product; however as stated in his booklet, his warranty only cover the inner working of his watch.? He sent it with a damage crystal witch is not cover under warranty.? He declined repair for crystal and we kindly sent it back to him in the same condition we received it.? If customer wants to forward back to me, I can go ahead and see how I can further assist him on this matter.? Please see below for estimate memo

I have contacted the customer today and resolved the matter with herWe do require the original filled out warranty card or receipt to be sent with the watch for in warranty serviceThe customer did send a photo copy of the Macy's receipt, we will accept this as proof of purchase and cover the service under warranty

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I find that this resolution is satisfactory to me provided that Seiko repairs the watch fully Regards, [redacted]

? I received customer complaint [redacted] letter we will contact the customer and allowed customerTo select another model to his liking.? If you have or need any further information regarding this customer,Please feel free to contact me directly since I’m handling Mr [redacted] warranty issues.?

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Address: 2115 E 7th St, Sioux Falls, South Dakota, United States, 57103

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www.printingartsinc.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Visions, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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