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Visionworks of America, Inc.

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Reviews Visionworks of America, Inc.

Visionworks of America, Inc. Reviews (317)

Revdex.com:I went to Tysons Visionworks twice, in Saturday afternoon and just now. Finally they found out how to make the refund. I think this is the easiest way now. If I accept their trial lens, I have to go back for fitting for a couple more times -- could not afford the time. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Visionworks in Virginia offered me two packs of daily disposable contact lens, as a COURTESY. Honestly speaking, this is not exact the type of solution I would like to see, but since the insurance is no longer in this conversation, I don't know what they can do. That was why I accepted this offer.
So just correct one thing in business response: I ordered 6 MONTHS of biweekly contacts, not 60 DAYS. 
I just came back from the store, and I am very very disappointed now: they ordered me WRONG contact lens, AGAIN!!! See the pictures attached, one was from my 2015 order, and the other is from their courtesy order. Wrong power, wrong diameter, wrong BC. Everything is WRONG. I don't think I can trust this store anymore. Now I don't want your courtesy lens, I just want my money back.
 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
No one by that name contacted me, only [redacted].  [redacted] left a message a couple of days ago wanting to do a "follow up", no mention of making a pair at reduced price. Once again, I was not informed of their inability to make the glasses until I took the initiative to check on them, and they had not bothered to refund until I came in, 4 DAYS after Visoworks cancelled the order. Even then it was entered wrong, which delayed the refund even further. They seem to be adding more insult to injury.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received a call from Vanessa saying I would be receiving 2 checks as a refund. This is different than the response from the business. When I receive a full refund of the eye exams I will accept their response.
Regards,
[redacted]

Dear Revdex.com:
Thank you for getting in touch with us regarding this customer's concerns with her purchase from Visionworks.  Since this time, the customer has been issued a full refund, as requested, and the refund was mailed out to this customer on 7/28 via USPS Priority Mail....

 Priority Mail generally take 1-3 business days to deliver.  Being that the check was sent to her on 7/28, the check should arrive to the customer as early as this past Friday (7/29) or as late as today (8/1).  We do apologize for what she felt was a run around trying to resolve this matter.  I have been in touch with both the store and the appropriate department in home office and the delay was caused by a bad fax that had to be redone and the process started.  We are glad to know that this matter has been resolved as requested by the customer.  We are very sorry for any inconvenience this customer has received and hope she will try us again in the future as this was an isolated incident beyond control.Sincerely,
Visionworks

Dear Revdex.com:Thank you for bringing this customers situation to our attention so that we may have the opportunity to reach out to him and discuss his concerns and see what we can do to resolve this situation.  We pride ourselves on excellent customer service; therefore, when...

unfortunate complications arise, we appreciate being given the opportunity to solve any issues that come up.It is our understanding that this customer had an issue with the coating applied to the lenses of his glasses about 6 months after purchase.  He had initially used insurance with the original purchase, and therefore was told that he would have to pay an additional fee to fix the probem.We have been in contact with this customer today and discussed his situation.  We have apologized for his inconvenience and have gone ahead and ordered new lenses to replace the ones with the problem.  The General Manager for this location will be reaching out to the customer as soon as the new lenses arrive to get them fitted into his frames.  The customer expressed his appreciation and thanks for us resolving this matter.We are so pleased we are able to come back to you and let you know that this customers desired resolution is being fulfilled to his satisfaction.  We look forward to servicing this customer and his family in the future.  Thank you again for allowing us the opportunity to make this right for the customer.Sincerely,Visionworks

I went in today to get an eye exam and a pair of glasses. The eye exam went well
I was then escorted to speak with a eye glass specialist who was very nice. In the middle of him explaining my option the rude manager comes over to ask him to see another customer
I felt like they had priority over me which was extremely rude
I had a similar experience at this store 2 years ago
Don't they know there are options!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com:Thank you for getting in touch with us regarding this customers concerns.  After a bit of back and forth we have been able to reach out to and talk with this customer regarding his situation.  Our Territory Director for this area, after speaking with the customer, has offered to replace both sets of lenses without the unwanted Non Glare feature and tint them to the color of this customers choice at no charge to the customer.  Additionally, our Territory Director offered a refund in the amount of $84 to cover the initial cost of the unwanted Non Glare coating.  We have been in touch with the store and confirmed that this customer has initiated the replacement lens process and has been refunded the agreed upon amount of $84.  We feel we have resolved this issue for the customer and we are of the understanding that he is satisfied at this point.  We would like to add our sincerest apologies for any inconvenience this customer has faced, but we are pleased we were able to resolve his situation.Sincerely,Visionworks

Dear Revdex.com:Thank you for letting us know about the further concerns by this customer.  We have made inquiries with the Territory Director who originally worked with this customer as well as the Manager who was to reach out to the customer when the new lenses came in, and learned that indeed the lenses were ordered and have been in the store since May 6, 2015.  The General Manager did make a call to the customer and left a voicemail at the number the customer provided to us.  She will be calling again today.  In the meantime, please let the customer know that the lenses have been ready and are there just waiting for him to bring in his frame so that we can cut the lenses to fit.We apologize for any confusion or miscommunication; however, we have done as promised.Sincerely,Visionworks

Dear Revdex.com:
Thank you for apprising us of this gentleman's concerns regarding the issues expressed in his case with the Revdex.com.  We are always glad to be given the opportunity to resolve any questions our customers have and work with them for their satisfaction and peace of mind.  In...

this particular case, the customer had previously sent his concerns via email to [redacted] and our Territory Director had already attempted to contact the customer to resolve his issues.  Since that time, our TD has made another attempt, via email - the customer's preferred method of contact, and has been successful in reaching him and discussing his concerns.  We are pleased to report that the customer and our TD are working together to finalize a Refund for the customer.  Thank you again for your assistance to us in resolving this customer's concerns.  Sincerely,
[redacted]

Dear Revdex.com:
Thank you for apprising us of this customer's concerns with his eye wear.  We are committed to making sure our customer's are satisfied and happy with their purchase and we enjoy any opportunity to assist our customers further if needed.
In this particular case, at the...

time of his purchase, the customer used an insurance plan that allowed him a $400 allowance towards his exam, service, and eye wear.  When the customer was ordering his eye wear, lens options were reviewed with the customer.  The associate assisting him on this day advised him as to the total cost of keeping him in the same products that he already had.  The customer made the decision not to add non-glare or transitions due to the upgraded price, even though he had been wearing transitions for 10 years.  The glasses he received are exactly what he ordered on July 6.  Given the customer is not satisfied with the purchase he made, we have 3 options which resolve his current concerns.  1, he can take advantage of our 30 day money back guarantee and return the glasses for a full refund.  2, we can add transitions to his polycarbonate progressive lenses for an additional $90.  Or 3, we can make him a plastic transition progressive pair for an additional $40.
The general manager at this location has spoken to the customer and gone over the options available to him.  The customer advised our GM that he would think over the options available to him and call back with his decision.  We are glad we were able to provide him with a few different options to resolve his issue and look forward to continuing to work with him.
Sincerely,
Visionworks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
 After several rounds of misinformation and miscommunication,
I feel that Visionworks made a satisfactory good faith effort to resolve my
complaint and to honor my request.  As of this date, for now, I am satisfied with their service.
[redacted]

Visited the Visionworks store in [redacted], KY today. No one greeted me when I came into the store. Selected a pair of frames and went to the customer service desk. The girl said, you have selected your frames. She saw my prescription in my hand and said she would make a copy. I gave her my insurance card and the only comment was go the desk over there and wait. Not very friendly at all. There were only 3 customers ahead of me, but after 30 min, I started looking at the technician. When she seated the last person that was ahead of me, she saw me staring and said she would be with me in in 10 min. Another half hour later, I got up and decided to leave. Went to the customer counter and told the same girl that waited on me that I have been waiting an hour and was leaving. The only response I got was "okay". Did not say I'm sorry you had to wait or come back tomorrow or anything else. Will not go back to this store and will let everyone know about their poor customer service.

Dear Revdex.com:
Thank you for getting in touch with us regarding the complaint filed by this customer with your organization.  Here at Visionworks, we pride ourselves on our customer service, and enjoy any opportunity to learn and grow to better serve our customer.
In...

this case, the customer made her appointment and gave her insurance information at that time.  3 weeks later when she went to her appointment, she was not informed that we no longer accepted her insurance until after her appointment was done.  This is regrettable and will be taking steps to rectify the situation.  Our area manager for this location did reach out to the customer and is issuing a full refund for the unexpected and avoidable out of pocket costs she paid that day.We would like to express our sincerest apologies for this mistake and are thankful to have been able to rectify the situation so quickly.  The customer expressed satisfaction with this resolution.
Sincerely,
Visionworks

Dear Revdex.com,
 
Here at Visionworks we take pride in providing excellent customer service and appreciate the opportunity to resolve any customer issues. [redacted] was contacted by our Territory Director [redacted]i and [redacted] our [redacted] Manager, her concerns with her eyewear have been addressed. She states the vision is great but would like the bifocal to be dropped slightly. She will be coming into the store for some adjustmentsPlease contact me if you have any questions.
 
Thank You


 
 
[redacted]

Dear Revdex.com,
Here at Visionworks we take pride in providing excellent customer service and appreciate the opprtunity to resolve any customer issues.  Customer [redacted] was contacted by our [redacted] Mr. [redacted] and was apologized to for the...

inconvenience with our lenses.  Mr. [redacted] offered to replace both progressive lenses at no cpst.  Please contact me if you have any questions.
Sincerely,
[redacted]
Store Operations Associate
Visionworks of America
[redacted]
[redacted]
[redacted]  [redacted]  [redacted]
[redacted]

Dear Revdex.com,
Thank you for contacting us regarding this complaint. As always, we pride ourselves on our customer service and welcome every opportunity at Visionworks to better serve our customer.
In this case, after reviewing the complaint by the Territory Director for the store, she has...

advised that a refund check was mailed to Ms [redacted] on Friday 8/12/16.  The Territory Director did leave a voice message for Ms [redacted] apologizing for the situation and also to give her cel phone #. She still has not received a return call from Ms [redacted] but is going to continue to try to contact her again.We would like to express our sincerest apologies for the situation to Ms [redacted] and are thankful to have been able to rectify the situation so quickly. 
 
Sincerely,
Vsionworks

Dear Revdex.com,
 
Here at DirectVisionworks we take pride in providing excellent customer service and appreciate the opportunity to resolve any customer issues.  Our [redacted] or Ms. [redacted] contacted Mr. [redacted] and informed him that not all...

lens combinations can be made with the processing limitations and pass our strict quality standards for optics.  His Rx was right on the edge of that processing ability.  We tried but the job failed to pass and could not be done.Our General Manager [redacted] explained this to Mr. [redacted] after the refund was requested. Ms. [redacted] has offered to make the glasses in a different combination, at a discount We value all of our customers and endeavor to make them not only a pair of glasses, but a quality pair that is optically superior.   Please contact me if you have any questions.
 
Thank You
 
[redacted]

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Address: 6800 Charlotte Pike, Ste 110, Nashville, Tennessee, United States, 37209

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