Sign in

Visiting Nurse Service of New York

Sharing is caring! Have something to share about Visiting Nurse Service of New York? Use RevDex to write a review
Reviews Health & Medical, Home Health Care, Health Visiting Nurse Service of New York

Visiting Nurse Service of New York Reviews (7)

Dissatisfied with Hospice Care
I am so angry right now, writing this review...my family member is on Hospice at home...She was diagnosed with COVID 7 days ago...No one from the company has reached out to us to see how she is doing and a nurse has not come out to check on her..also, we’re told she can only receive 20 hrs of a healthcare aide to come and change her, wash her and feed her...How can that be possible with a person on hospice...Partners in care are difficult to work with...always sending different people to the home...the aides that have come to the home have cleaned her, changed her and fed her...some have been ok and some of them are on their phones or sleeping on the job...only one aide has asked if I needed anything done at the home...they very bad communication between social worker and nursing staff...I would not recommend this company

VNS SUC**
Visiting nurse service will lie and cheat patients out of visits when insurance is paying for them.

Revdex.com:At this time, I have not been contacted by Visiting Nurse Service of New York regarding complaint ID *** .Sincerely,*** ***

This is not in regards to the VNS but for Partners in Care, an organization affiliated with VNS and provides home health aides to elderly patients. In my experience Partners in care are the most unprofessional group I have encountered. Not only are they rude but are completely incompetent and lack the basic skills of common curtesy towards patients and caregivers. Complaints are never resolved, trying to reach someone on the phone is almost impossible. Hold times exceed 30 minutes on a good day, and when someone finally answers they are rude, curt and not at all interested in helping.

Review: I contracted with Partners in Care (PIC) for home health aides when my husband, [redacted], came home from the hospital under hospice care via the Visiting Nurse **rvice, the parent company of PIC. I had to use a certified home health agency to allow [redacted]'s long term care policy to come into play. PIC charged my American Express card for all services. Most of the aides sent were not qualified; failed to show up; behaved inappropriately etc. In addition, aides spilled large quantities of urine on the carpet in the patient's room, spilled food and drinks on the sofa in there and damaged the bookshelves. I also found the supervisors erratic and often rude. Unum, the long term care company, repeatedly told me that requests for information had to be repeated frequently.

I contacted AMEX which investigated my charges (and can provide a copy of that letter.). Ultimately, AMEX said that the services (per PIC) had been provided and I would have to pay all charges. I then wrote to the CEO of PIC with further details and referenced my earlier letter to AMEX. **me time later, I received a return letter saying that she had spoken with all parties involved and PIC acted appropriately. I also have this letter.Desired Settlement: $5000

Consumer

Response:

At this time, I have not been contacted by Partners in Care regarding complaint ID [redacted].

Sincerely,

The Visiting Nurse Service of New York(VNSNY) failed to provide me with timely, high quality, residential post-operation Nursing, Physical Therapy, and Personal Healthcare Assistant Services during the period ** December 2014 - ** January 2015 per the earlier Agreement which was based on compliance with the instructions of my Surgeon. VNSNY was supposed to meet with me(the patient) at the Hospital after surgery but prior to discharge to establish a services delivery schedule that would begin immediately upon return to my residence. It was important to avoid lapses in post-surgery patient monitoring. VNSNY however did not show up for this planned scheduling meeting with me at the Hospital.
The VNSNY Nurse first met with me at my residence TWO DAYS after my hospital discharge. My surgery was major. I was non-ambulatory, taking strong pain killer medication, and I was a senior citizen living alone. Despite these factors, no check of my health condition was made by VNSNY during the first two days after hospital discharge. The VNSNY personal healthcare assistant first showed up at my residence FIVE DAYS after my hospital discharge. Since I was non-ambulatory I was unable during this FIVE DAY period to perform a number of daily life support tasks.
I experienced many other problems with VNSNY. The perfunctory nurse examinations missed detecting several health issues. A significant number of scheduled appointments for the respective services were cancelled/rescheduled by VNSNY. There were several cases where the VNSNY service person simply did not show up for their scheduled appointments without even calling me beforehand. The medical and administrative information provided by VNSNY was inadequate and I had to call(extensively) my Surgeon's office and my Health Insurance provider to answer questions about my case and treatment.
VNSNY at one point actually cancelled all my services (without telling me) because they erroneously determined that my health insurance had expired. I was/am a 30 year client in good standing of the same Health Insurance provider and had to call them regarding the VNSNY coverage cancellation claim. My Health Insurance provider then advised VNSNY of their error and my services were restored after a lapse of time. My Health Insurance provider then told me directly that they had assigned both a case manager and one of their staff nurses to frequently monitor my VNSNY treatment activities and that I would be contacted regularly by these two individuals. These contacts regularly occurred and represented further demands on my time resulting from the underlying VNSNY performance failures.
I made many attempts to resolve these problems with VNSNY as they were occurring. These attempts were uniformly unsuccessful and I found VNSNY extremely difficult to deal with. There were extremely long telephone wait/hold times and I was unable to find any VNSNY staff that were knowledgeable, willing to become involved with the problems, and empowered to solve the problems. I have since filed formal written complaints with the Chairman of VNSNY, the President, two Senior Vice Presidents and one Vice President. My formal complaints have however been ignored to date.

Review: My mother has a severe case of [redacted] and I live with her and take care of her. Partners in Care insists that I pay them money for aides. They already were paid for all these services and I sent them proof on numerous occasions and want duplicate payments.They claim to care about the ill and yet they are harrassing me for money already paid.Desired Settlement: Statement saying that all the bills have been paid and attorneys fees.

Consumer

Response:

At this time, I have not been contacted by Partners in Care regarding complaint ID[redacted].

Sincerely,

?

Check fields!

Write a review of Visiting Nurse Service of New York

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Visiting Nurse Service of New York Rating

Overall satisfaction rating

Description: HOME HEALTH SERVICES

Address: 1250 Broadway, 9th Floor, New York, New York, United States, 10001

Phone:

Show more...

Web:

This website was reported to be associated with Visiting Nurse Service of New York.



Add contact information for Visiting Nurse Service of New York

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated