Vispronet

I am writing to refute, without reservation, all claims made by this customer in the document sent to us.Customer claims that she did not receive her product, a custom printed table cloth, The product was ordered for a day event, held on Saturday, April The product arrived on Friday, April 1, as promised, and was used by the customer at her eventThe customer has claimed elsewhere that she was told the item would arrive by March 31, but has been unable to provide any evidence of that claimShe was told, repeatedly and in writing, that the item would arrive by April 1, And so it did.The only problem getting the product to the customer was the customer’s refusal to respond to our repeated emails requesting further information to process her order? In the end she received expedited service at no charge, having her order pushed ahead of other customers’ orders, as a courtesy to ensure arrival by April 1.Customer claims she has contacted your office to pursue a refund, but declined to mention that she has already filed a chargeback with her credit card company, and had her funds returned to herWe can't very well give her money back that she has already taken back; her goal here, as with the attached online review, appears to be damaging our reputation via multiple conflicting complaints.I have attached for your reference? - the UPS confirmation of delivery, signed for by an employee of the customer,-a photograph of one of the customer's other employees at the one day event with our product,-a copy of the negative review posted to [redacted] by the customer, which acknowledges receipt of the product(Customer also claims the product arrived damaged in some unspecified way, but has not contacted us about any alleged damageNo damage is visible in the photograph attached, so we are unable to determine what she is referring to.) -a copy of the chargeback paperwork we received from our merchant service company.? Finally, regarding the customer’s claim that she was yelled at and subject to “profound language”, this is manifestly untrueThe customer was rude to every employee she dealt with, extremely abusive with MsB [redacted] and then, unaware that the conversation had been monitored, attempted to tell MsK [redacted] (Chris) that MsB [redacted] had been using foul and aggressive languageWhen MsK [redacted] explained that she had been monitoring the conversation and knew this to be untrue, the customer became more irate and ultimately terminated the callAs a direct result of this customer's behavior and dishonest claims, we have had to institute a new policy that all such calls are to be recorded from the moment the customer becomes abusive.| appreciate and value the Revdex.com's role as a moderator in these circumstancesIt is a great service to consumers and to the community as a wholeHowever, we have made every effort to work with this customer - up to and including providing free services - and have received nothing but vitriol and slander in exchangeWe are no longer interested in doing business with them; it's not worth the damage to employee morale.Thank you for your time, and for giving us the opportunity to refute these claimsif you have any questions, or require any additional information, please feel free to contact me at your convenience.Best regards,Jessica T [redacted] Accounting Manager

I am writing to refute, without reservation, all claims made by this customer in the document sent to usCustomer claims that she did not receive her product, a custom printed table cloth, The product was ordered for a day event, held on Saturday, April The product arrived on Friday,
April 1, as promised, and was used by the customer at her eventThe customer has claimed elsewhere that she was told the item would arrive by March 31, but has been unable to provide any evidence of that claimShe was told, repeatedly and in writing, that the item would arrive by April 1, And so it did.The only problem getting the product to the customer was the customer’s refusal to respond to our repeated emails requesting further information to process her order In the end she received expedited service at no charge, having her order pushed ahead of other customers’ orders, as a courtesy to ensure arrival by April Customer claims she has contacted your office to pursue a refund, but declined to mention that she has already filed a chargeback with her credit card company, and had her funds returned to herWe can't very well give her money back that she has already taken back; her goal here, as with the attached online review, appears to be damaging our reputation via multiple conflicting complaints.I have attached for your reference
- the UPS confirmation of delivery, signed for by an employee of the customer,
-a photograph of one of the customer's other employees at the one day event with our product,
-a copy of the negative review posted to *** by the customer, which acknowledges receipt of the product(Customer also claims the product arrived damaged in some unspecified way, but has not contacted us about any alleged damageNo damage is visible in the photograph attached, so we are unable to determine what she is referring to.)
-a copy of the chargeback paperwork we received from our merchant service company. Finally, regarding the customer’s claim that she was yelled at and subject to “profound language”, this is manifestly untrueThe customer was rude to every employee she dealt with, extremely abusive with MsB*** and then, unaware that the conversation had been monitored, attempted to tell MsK*** (Chris) that MsB*** had been using foul and aggressive languageWhen MsK*** explained that she had been monitoring the conversation and knew this to be untrue, the customer became more irate and ultimately terminated the callAs a direct result of this customer's behavior and dishonest claims, we have had to institute a new policy that all such calls are to be recorded from the moment the customer becomes abusive| appreciate and value the Revdex.com's role as a moderator in these circumstancesIt is a great service to consumers and to the community as a wholeHowever, we have made every effort to work with this customer - up to and including providing free services - and have received nothing but vitriol and slander in exchangeWe are no longer interested in doing business with them; it's not worth the damage to employee moraleThank you for your time, and for giving us the opportunity to refute these claimsif you have any questions, or require any additional information, please feel free to contact me at your convenienceBest regards,
Jessica T*** Accounting Manager

I am writing to refute, without reservation, all claims made by this customer in the document sent to us.Customer claims that she did not receive her product, a custom printed table cloth, The product was ordered for a day event, held on Saturday, April The product arrived on Friday, April 1,
as promised, and was used by the customer at her eventThe customer has claimed elsewhere that she was told the item would arrive by March 31, but has been unable to provide any evidence of that claimShe was told, repeatedly and in writing, that the item would arrive by April 1, And so it did.The only problem getting the product to the customer was the customer’s refusal to respond to our repeated emails requesting further information to process her order In the end she received expedited service at no charge, having her order pushed ahead of other customers’ orders, as a courtesy to ensure arrival by April 1.Customer claims she has contacted your office to pursue a refund, but declined to mention that she has already filed a chargeback with her credit card company, and had her funds returned to herWe can't very well give her money back that she has already taken back; her goal here, as with the attached online review, appears to be damaging our reputation via multiple conflicting complaints.I have attached for your reference - the UPS confirmation of delivery, signed for by an employee of the customer,-a photograph of one of the customer's other employees at the one day event with our product,-a copy of the negative review posted to *** by the customer, which acknowledges receipt of the product(Customer also claims the product arrived damaged in some unspecified way, but has not contacted us about any alleged damageNo damage is visible in the photograph attached, so we are unable to determine what she is referring to.) -a copy of the chargeback paperwork we received from our merchant service company. Finally, regarding the customer’s claim that she was yelled at and subject to “profound language”, this is manifestly untrueThe customer was rude to every employee she dealt with, extremely abusive with MsB*** and then, unaware that the conversation had been monitored, attempted to tell MsK*** (Chris) that MsB*** had been using foul and aggressive languageWhen MsK*** explained that she had been monitoring the conversation and knew this to be untrue, the customer became more irate and ultimately terminated the callAs a direct result of this customer's behavior and dishonest claims, we have had to institute a new policy that all such calls are to be recorded from the moment the customer becomes abusive.| appreciate and value the Revdex.com's role as a moderator in these circumstancesIt is a great service to consumers and to the community as a wholeHowever, we have made every effort to work with this customer - up to and including providing free services - and have received nothing but vitriol and slander in exchangeWe are no longer interested in doing business with them; it's not worth the damage to employee morale.Thank you for your time, and for giving us the opportunity to refute these claimsif you have any questions, or require any additional information, please feel free to contact me at your convenience.Best regards,Jessica T*** Accounting Manager

I am writing to refute, without reservation, all claims made by this customer in the document sent to us.Customer claims that she did not receive her product, a custom printed table cloth, The product was ordered for a 1 day event, held on Saturday, April 2. The product arrived on Friday, April 1,...

as promised, and was used by the customer at her event. The customer has claimed elsewhere that she was told the item would arrive by March 31, but has been unable to provide any evidence of that claim. She was told, repeatedly and in writing, that the item would arrive by April 1, And so it did.The only problem getting the product to the customer was the customer’s refusal to respond to our repeated emails requesting further information to process her order.  In the end she received expedited service at no charge, having her order pushed ahead of other customers’ orders, as a courtesy to ensure arrival by April 1.Customer claims she has contacted your office to pursue a refund, but declined to mention that she has already filed a chargeback with her credit card company, and had her funds returned to her. We can't very well give her money back that she has already taken back; her goal here, as with the attached online review, appears to be damaging our reputation via multiple conflicting complaints.I have attached for your reference - the UPS confirmation of delivery, signed for by an employee of the customer,-a photograph of one of the customer's other employees at the one day event with our product,-a copy of the negative review posted to [redacted] by the customer, which acknowledges receipt of the product. (Customer also claims the product arrived damaged in some unspecified way, but has not contacted us about any alleged damage. No damage is visible in the photograph attached, so we are unable to determine what she is referring to.) -a copy of the chargeback paperwork we received from our merchant service company. Finally, regarding the customer’s claim that she was yelled at and subject to “profound language”, this is manifestly untrue. The customer was rude to every employee she dealt with, extremely abusive with Ms. B[redacted] and then, unaware that the conversation had been monitored, attempted to tell Ms. K[redacted] (Chris) that Ms. B[redacted] had been using foul and aggressive language. When Ms. K[redacted] explained that she had been monitoring the conversation and knew this to be untrue, the customer became more irate and ultimately terminated the call. As a direct result of this customer's behavior and dishonest claims, we have had to institute a new policy that all such calls are to be recorded from the moment the customer becomes abusive.| appreciate and value the Revdex.com's role as a moderator in these circumstances. It is a great service to consumers and to the community as a whole. However, we have made every effort to work with this customer - up to and including providing free services - and have received nothing but vitriol and slander in exchange. We are no longer interested in doing business with them; it's not worth the damage to employee morale.Thank you for your time, and for giving us the opportunity to refute these claims. if you have any questions, or require any additional information, please feel free to contact me at your convenience.Best regards,Jessica T[redacted] Accounting Manager