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Vista Ford of Oxnard

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Vista Ford of Oxnard Reviews (6)

This issue has been resolved with our customer.">T*** ***
Vice President / General Manager

The customer came in for a recall. he returned the next day with an emergency brake inop. After inspection of the system our shop foreman found the left e-brake cable under the vehicle broken and fraid. The customer was offered a 20% discount but refused the offer. The car came in for...

the first visit for a recall toreplace the air bag inflator.

I have spoken with Lori myself and we have come to a resolution on this. I am willing to take the responsibility for the repairs to correct the corrosion related issues and mail Lori a reimbursement...

check for $225.00 to help offset some of the expenses that Lori incurred due to this occurrence. 
T[redacted]
Vice President / General Manager
Vista Ford Lincoln of Oxnard

Review: At 0815 I turned in my car for a complimetary oil/filter change. At 1120 I was told a leak was noticed meaning the oil pan gasket need replacement. By asumption, at this time complimentary service is over. I was told the part was not available that I could take the car and come back when the part arrived, minutes later the mechanic showed up and told me that a non original gasket was available and that he could replce it. The lady who was taking care of my case told me the part was 41.95 and nothing else. Because my other vehicle is same model and I paid 248.47 for the same I estimated it was going to cost around the same or less due complimentary oil change. I was billed 421.23 that included 3 hours of labor which should be 1 hour. From 0820 to 1122 should be part of the complimentary oil change, I saw the mechanic coming back with the gasket and unwrapping it at 1245, the car was sashed and I paid at 1341. On top of that I was charged 18.00 for oil that should be complimentary.Desired Settlement: I will like a refund of 183.00 to cover the complimentary oil, and labor.

I had a very pleasant experience, the Vista Ford of Oxnard was very polite and courteous.

The service department is slow and only service vehicle when theybare ready. The service rep does not inform you when the vehicle will be done or tell you how long it will take. I fell the service dept will take of you when they feel ready.

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Description: AUTO DEALERS - NEW CARS, AUTO DEALERS - USED CARS, AUTO REPAIR & SERVICE

Address: 1501 Auto Center Dr., Oxnard, California, United States, 93030

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