Vista Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** _____________________In the business response the do not address the issuesI am an authorized by the owner of the condominium (in writing and legally) to request repairs be made on the propertyThe letter does not address the fecal matter which until today 8/19/is still smeared on the wallThe trash rooms which are the responsibility of Vista Management are still not cleanedI have not been contacted regarding any of the issues that Vista Management has agreed was their responsibility to addressI have documentation to prove this if it is needed

In response to the above referenced Revdex.com ID number, please be advised that Vista Management Co., Incis the management agent for the Condominium No** of the ***, Inc., located in Largo, MD (hereinafter referred to as Condominium)The Condominium consists of units that are owned and maintained by the individual owner(s) of each unitThe Condominium is governed by a set of governing documents, rules & regulations that legally binds each owner/member to maintain their own unit for all issues, including but not limited to, maintaining/servicing all plumbing fixtures, lines,etcUnlike an apartment complex, individual unit owners are responsible for all activities, etcwithin their unit(s) that may affect a neighboring unit(s), etc.The Condominium owners/members elect volunteer owners to serve on the Board of Directors to perform condominium business tasks, including but not limited to, engaging 3rd party contractors to service such.The Board of Directors meets several times each year with owners who are member of the condominium to discuss condominium businessThe Board of Directors currently engages multiple contractors to service the CondominiumVista Management is one such 3rd party contractor engaged by the Board of Directors to perform tasks as only approved by the Board of DirectorsThe Board also engages a cleaning contractor, landscaping firm, etcto service suchThe Board determines the scope of contracted services, including but not limited to, cleaning of the Condominium common areas & special capital improvement projects (e.gpainting of common area trash rooms, etc.).Complainant is a not a member of the Condominium as Complainant is not an owner of any unit within the CondominiumThe owner of the unit where Complainant allegedly resides must resolve any issue of an alleged leak in their unit caused by a neighboring unit owner with that specific neighboring unit owner causing said leak.The Board has contracted with a contractor to paint the balcony ceiling of the unit where Complainant allegedly resides and will contact the owner of said unit to schedule suchThere is no current issue with said balcony other than painting of such.Finally, only owners/members of the Condominium are entitled to receive Condominium financial reportsAn annual report is sent to each owner/member in June of each year.As such, we will consider this matter closedThank you, in advance, for your attention to this matter

Acct paid in full thru 12/31/See attached AcctStatementOwner responsible to pay dues by 1st of each month, Case closed.Thanks,

Acct paid in full thru 12/31/See attached AcctStatementOwner responsible to pay dues by 1st of each month, Case closed.Thanks,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** _____________________In the business response the do not address the issuesI am an authorized by the owner of the condominium (in writing and legally) to request repairs be made on the propertyThe letter does not address the fecal matter which until today 8/19/is still smeared on the wallThe trash rooms which are the responsibility of Vista Management are still not cleanedI have not been contacted regarding any of the issues that Vista Management has agreed was their responsibility to addressI have documentation to prove this if it is needed

The problem seemed to be solved but poor communication lead to this complaintWe were never notified of change on the automatic payments that we were doingThank God we got to the bottom of the problem that could be avoided

In response to the above referenced Revdex.com ID number, please be advised that Vista Management Co., Incis the management agent for the Condominium No**? of the ***, Inc., located in Largo, MD (hereinafter referred to as Condominium)The Condominium consists of units that are owned and
maintained by the individual owner(s) of each unitThe Condominium is governed by a set of governing documents, rules & regulations that legally binds each owner/member to maintain their own unit for all issues, including but not limited to, maintaining/servicing all plumbing fixtures, lines,etcUnlike an apartment complex, individual unit owners are responsible for all activities, etcwithin their unit(s) that may affect a neighboring unit(s), etc.The Condominium owners/members elect volunteer owners to serve on the Board of Directors to perform condominium business tasks, including but not limited to, engaging 3rd party contractors to service such.The Board of Directors meets several times each year with owners who are member of the condominium to discuss condominium businessThe Board of Directors currently engages multiple contractors to service the CondominiumVista Management is one such 3rd party contractor engaged by the Board of Directors to perform tasks as only approved by the Board of DirectorsThe Board also engages a cleaning contractor, landscaping firm, etcto service suchThe Board determines the scope of contracted services, including but not limited to, cleaning of the Condominium common areas & special capital improvement projects (e.gpainting of common area trash rooms, etc.).Complainant is a not a member of the Condominium as Complainant is not an owner of any unit within the CondominiumThe owner of the unit where Complainant allegedly resides must resolve any issue of an alleged leak in their unit caused by a neighboring unit owner with that specific neighboring unit owner causing said leak.The Board has contracted with a contractor to paint the balcony ceiling of the unit where Complainant allegedly resides and will contact the owner of said unit to schedule suchThere is no current issue with said balcony other than painting of such.Finally, only owners/members of the Condominium are entitled to receive Condominium financial reportsAn annual report is sent to each owner/member in June of each year.As such, we will consider this matter closedThank you, in advance, for your attention to this matter

July 24, 2015Dear Revdex.com:In response to your request for a response to the above referenced case number, please note that the complainant, [redacted], purchased their home, [redacted], Bowie, MD [redacted], in 2009. This was prior to Vista Management becoming the management agent for the...

[redacted] HOA of which complainant’s home is a member (January 1, 2011).When Complainant purchased their home in 2009, Complainant's settlement attorney was required to contact the prior HOA management firm, [redacted] [redacted]. for any HOA information and provide a copy of the HUD 1 closing document after Complainant’s settlement date. Vista became the HOA management firm on January 1, 2011. Since January 2011, Vista has been sending HOA members annual invoices for HOA members to remit payment of the annual HOA dues through 2015 based upon the HOA members roster received from [redacted] & [redacted] effective January 1, 2011. If an HOA member sells their home, it is their responsibility to contact the HOA c/o for any HOA information pertinent to the sale of their home and the buyer's responsibility to ensure the HOA is provided with the requisite HUD 1 closing document evidencing the purchase of their home.As such, Complainant still owes the mandatory assessments, etc. to the [redacted] HOA $978.92 that must be paid in full by August 13, 2015 or their account will be subject to additional collection costs, etc. Payment must be made payable to the [redacted] HOA c/o Vista Management at the address below.In December 2016, Complainant will receive their 2016 invoice for payment due no later than January 1, 2016.Complainant should contact their realtor and/or settlement attorney to determine why they failed to provide Complainant with the requisite information about the [redacted] HOA, as they owed a fiduciary duty to Complainant to disclose such prior to closing.As such, we will consider this matter closed. Thank you, in advance, for your attention to this matter.Sincerely,Kevin G.Vice President of Operations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] _____________________In the business response the do not address the issues. I am an authorized by the owner of the condominium (in writing and legally) to request repairs be made on the property. The letter does not address the fecal matter which until today 8/19/2016 is still smeared on the wall. The trash rooms which are the responsibility of Vista Management are still not cleaned. I have not been contacted regarding any of the issues that Vista Management has agreed was their responsibility to address. I have documentation to prove this if it is needed.

In response to the above referenced Revdex.com ID number, please be advised that Vista Management Co., Inc. is the management agent for the Condominium No. ** of the [redacted], Inc., located in Largo, MD (hereinafter referred to as Condominium). The Condominium consists of 112 units that are owned and...

maintained by the individual owner(s) of each unit. The Condominium is governed by a set of governing documents, rules & regulations that legally binds each owner/member to maintain their own unit for all issues, including but not limited to, maintaining/servicing all plumbing fixtures, lines,etc. Unlike an apartment complex, individual unit owners are responsible for all activities, etc. within their unit(s) that may affect a neighboring unit(s), etc.The Condominium owners/members elect volunteer owners to serve on the Board of Directors to perform condominium business tasks, including but not limited to, engaging 3rd party contractors to service such.The Board of Directors meets several times each year with owners who are member of the condominium to discuss condominium business. The Board of Directors currently engages multiple contractors to service the Condominium. Vista Management is one such 3rd party contractor engaged by the Board of Directors to perform tasks as only approved by the Board of Directors. The Board also engages a cleaning contractor, landscaping firm, etc. to service such. The Board determines the scope of contracted services, including but not limited to, cleaning of the Condominium common areas & special capital improvement projects (e.g. painting of common area trash rooms, etc.).Complainant is a not a member of the Condominium as Complainant is not an owner of any unit within the Condominium. The owner of the unit where Complainant allegedly resides must resolve any issue of an alleged leak in their unit caused by a neighboring unit owner with that specific neighboring unit owner causing said leak.The Board has contracted with a contractor to paint the balcony ceiling of the unit where Complainant allegedly resides and will contact the owner of said unit to schedule such. There is no current issue with said balcony other than painting of such.Finally, only owners/members of the Condominium are entitled to receive Condominium financial reports. An annual report is sent to each owner/member in June of each year.As such, we will consider this matter closed. Thank you, in advance, for your attention to this matter.

The problem seemed to be solved but poor communication lead to this complaint. We were never notified of change on the automatic payments that we were doing. Thank God we got to the bottom of the problem that could be avoided.

July 24, 2015Dear Revdex.com:
In response to your request for a response to the above referenced case number, please note that the complainant, [redacted], purchased their home, [redacted], Bowie, MD [redacted], in 2009. This was prior to Vista Management becoming the...

management agent for the [redacted] HOA of which complainant’s home is a member (January 1, 2011).When Complainant purchased their home in 2009, Complainant's settlement attorney was required to contact the prior HOA management firm, [redacted]. for any HOA information and provide a copy of the HUD 1 closing document after Complainant’s settlement date. Vista became the HOA management firm on January 1, 2011. Since January 2011, Vista has been sending HOA members annual invoices for HOA members to remit payment of the annual HOA dues through 2015 based upon the HOA members roster received from [redacted] & [redacted] effective January 1, 2011. If an HOA member sells their home, it is their responsibility to contact the HOA c/o for any HOA information pertinent to the sale of their home and the buyer's responsibility to ensure the HOA is provided with the requisite HUD 1 closing document evidencing the purchase of their home.
As such, Complainant still owes the mandatory assessments, etc. to the [redacted] HOA $978.92 that must be paid in full by August 13, 2015 or their account will be subject to additional collection costs, etc. Payment must be made payable to the [redacted] HOA c/o Vista Management at the address below.
In December 2016, Complainant will receive their 2016 invoice for payment due no later than January 1, 2016.Complainant should contact their realtor and/or settlement attorney to determine why they failed to provide Complainant with the requisite information about the [redacted] HOA, as they owed a fiduciary duty to Complainant to disclose such prior to closing.As such, we will consider this matter closed. Thank you, in advance, for your attention to this matter.
Sincerely,
Kevin G.
Vice President of Operations