Vista Realty, Inc.

Review: I called Vista Realty because I recently had a credit check done, and I noticed their property was listed with an open account of about $1600. I called and unfortunately ended up speaking to a "woman" named Evon. She was very rude and unprofessional. I explained my time living on one of their properties and why I broke my lease with them, also stating that when I renewed my lease I only wanted a 6month because of the disgusting roach infestation they claimed not to have, along with the fact that I had a newborn in the house at the time. I didn't want the fumes/chemicals around him. There were other factors as well including a light socket that leaked every time it rained and the light switch sparked. Also, a leaky sink that I had to deal with for months before maintenance came to take care of it and still didn't fix it properly. I can go on and on, but I'll stick to my most relevant complaint. If I was to owe any money it should only be for 1-2 months and not 5-6 equaling about $1600. Evon repeatedly asked what did I sign and I repeatedly told her a 6month lease. I couldn't get 2 words in without her yelling over me. After her yelling and going back and forth slowed down, I asked her if her system tells her what I signed and she responded by saying "No! I'm sitting at my desk and I'm not getting up to find your lease". At this point I asked if I could speak to someone else, maybe a supervisor because I didn't want to deal with her anymore. She laughed loudly into the phone and then hung up. I called right back and her supervisor picked up. I calmly explained my interaction with her employee, and I told her I wanted to file a complaint against her. While she did apologize for Evon's behavior, I doubt anything will be done about her professionalism, or lack thereof. The supervisor also informed me that she will personally look into my lease and debt owed, but I will have to give her a day to get my file.Desired Settlement: All I want is for the balance to be adjusted, if there is one to begin with. I was under the impression that as long as give my 30-day notice, I would only be charged for the time spent in the apartment. The woman Evon should be required to take classes/lessons on customer service and proper etiquette when dealing with people she's supposed to be helping. If she doesn't like her job, which obviously she does not, she should find another industry to work in.

Business

Response:

[redacted], my accounts receivable manager, stated the following:"[redacted], called with an

attitude from the very beginning because she was angry the additional charges

had been put on her credit. I attempted to ‘help’ her with the situation. After

being cursed/yelled at and being called stupid because I didn’t know what I was

talking about, YES I hung up the phone…

But before all of this… her

complaint was in reference to charges at the credit bureau. She wanted to know

what they were for…I told her what I saw in the computer as far as the

additional months she was charged after she moved before a new tenant moved in.

She felt she should not have to complete the terms of her lease as long as she

gave a 30 day notice. I explained (very nicely at first) that a lease is a

binding contract and even though you give a 30 day notice, you are still

responsible until the end of your lease (which expired 5/31/14) or until

someone moves in. I told her someone apparently moved in March 25, 2014 because

she was only charged through 3/24/14. That is when she became very belligerent

and told me she had been in property management and we could not do this. I

then stated, “since you have done property management before then you should

know that a lease is a binding contract. She was adamant that all was required

was a 30 day notice…She did state when she moved in, she saw dead roaches and

was told by manager it was because they had recently treated the unit. She said

her reason for moving was because when the ‘neighbors’ moved … all of ‘their

roaches’ came to her apartment and she had a small child.

At some point, she said all I

was suppose to have signed was a 6 month lease at her time of renewal… I told

her that was good news because she had stayed 6 months. I told her the computer

said 12 months and asked her what her lease said… She said she didn’t know and

it didn’t matter because she told the manager she only wanted a 6 month lease.

I told her it did matter because we could not charge her past those 6 months if

that is all she signed, but if she signed for 1 year she was responsible for

that time. The conversation went left from that point…"Our records show that it was a one year lease term. If [redacted] can prove otherwise, I will remove the additional rental months that was not in her lease term.Best Regards,Heather C[redacted]Vista Realty, Inc.President/BIC

Review: We were charged a total of $110 from our security deposit. After extensive conversations with personnel from Vista Realty, we were instructed that the time, effort, and monies spent landscaping the yard, hiring profesional cleaners, and carefully following "moving out" instructions would render the return of our complete security deposit. In the official notice of incurred costs, it statses that cost of " Round Up" incesticide and yard clean up were the causes of the security deposit charge. Importantly, the tenants (former) comprehensively landscaped the yard as well as applied three rounds ( 3 large containers) of "Round up" (the next door neighbors can attest for this). After inquiring about the loss of the security deposit,the representatives at Vista Realty contradicted their initial reasoning for the security deposit incursion and provided us with photographs illustrarting trivial amounts of dirt on counter tops, bathrooms, and inside of the sink (not landscaping fees).It is, however, important to note that we left the home in better shape than we have received. This was our goal. In fact, much of the "dirt" inside of cabinets were there from the previous tenants. We went through great lengths to return the home in the best shape possible (hiring professional cleaners; landscaping for one week; and working closely with Vista Realty). Therefore, we feel that the charges incurred by Vista Realty were unjust and do not follow suit with their initial description of the $110 charge.Desired Settlement: We simply would like to be reimbursed the $110 that was charged from our security deposit.

Business

Response:

One of my co-workers, Angie, has worked with this Mr. [redacted] from the beginning of his lease term and below is our response from prior emails:

"Unfortunately because you failed to turn in the move-in

inspection report given to you when you signed the lease, we have nothing to

document that there were any issues at move in. As we discussed, I even

reviewed the move-out inspection and pictures from the tenant prior to you

regarding the damage to the carpet to see if any issues where there prior to

you moving in. Because there were a few

small spots in the carpet at the prior move out, I was able to keep you from

being charged for any of the carpet damage, even though some of the carpet

damage appeared to be substantially more than was there prior. According to the Landlord/Tenant laws and the lease

agreement you signed, the tenant is responsible for returning thoroughly

cleaning the property...that is not considered normal wear and tear."This is another correspondence: "As long as you handled everything on the list

that I emailed you there was to be no charges. However, when we checked

the items you were going to have the cleaner do had not been done.

Therefore we had to send a cleaner out before the new tenant could

move in. I had the cleaner take pictures prior to cleaning, which I

have attached. I certainly did everything I could to keep you from

incurring charges from your deposit by sending a detailed list and

pictures of what needed to be done. I also allowed you to keep the

keys to the property without charging any proration of rent, while you

completed these things. You were only charged for the bare minimum,

which was patching the holes in walls that were larger than standard

nail holes, cleaning that was not completed and for maintenance to go in

and clean the remainder of the back yard/trimmings. Going by your explanation of the work that was done,

I did say that sounded like you had gotten it all squared away.

However when a Vista rep went to check it, they found that it was not all

completed and still needed further attention. Again, I apologize that you were charged but would

like to reassure you that you were only charged items above normal

wear and tear that required further attention to make ready for the new

residents."

Best Regards,Heather C[redacted]President/BICVista Realty, Inc.

Review: I have contracted Vista realty to manage my rental property. They have failed to collect all damages' cost from tenants and failed to report to me; the living room carpet damage, kitchen fire/smoke damage which ruined the over range microwave oven, AC unit damage caused by negligence and failing to replace AC filters (never had), in which caused for me to lose my home insurance and consequently higher premiums at another insurance company. Furthermore; A window cracked I had to replace, which no one had taken responsibility for and a missing washing machine, front door dent and the master bedroom's door damage. I understand tear and wear items that I did not include like the dryer, the paint, plumbing, built-in trash cans, dishwasher and other carpeted areas which I either replaced or fixed/cleaned. Finally; I had to fumigate the house after many sights of roaches, which the agent has no responsibility on their part, but it becomes their responsibility when constantly assuring me that these are the cleanest tenants because of their children's condition; breathing problem, even though, they (tenants) had never replaced AC filters that agent had assured me that they will check on that regularly.Desired Settlement: Few things the agent can fix or replace and some reimbursement or agent can compensate. Total cost :Carpet replacement $1800washing machine $550 Pest control $650Microwave oven $200AC compressor My cost $950 Insurance loss and deductible $2200 Window replacement $300kitchen repair $1200Estimated cost $7850.00

Business

Response:

The tenant had a $1000 security deposit. We charged them $633.56 worth of damages, and refunded $366.44 to the past resident. We charged them for everything that we could PROVE was their fault, and of course not normal wear and tear. These owners wanted us to charge outrageous amounts for items. For instance, they requested that we charge $580 for Terminex for a years service as they saw two roaches (we saw none), to clean and trash out the house $800, $550 for a washing machine that broke during tenancy. This item was stated that would not be repaired by owner if broken; therefore, the tenant just purchased one for them and of course they would take with them at the end of tenancy. They wanted to charge $400 for a small pane of glass for a window that a rock from the neighbors' mower (we were later told) had hit. They wanted to charge $280 for painting a ceiling from a leak that was not the tenant's fault. We did charge $75 for a carpet stain (we have pictures), but the owner wanted to charge $1800 for a full replacement. We cannot do that since they only lived there 2.5 years. We have to consider the life of a carpet, the age of the carpet,,etc. In closing we believe that we did charge the past tenants for what their true damages were as we do have pictures. Quite frankly, these owners should have a much better understanding of the proerty managment industry laws and rules before they rent a property again.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Vista has failed to address the kitchen fire was caused by the tenants, that I was never informed about. In addition to the 2 doors damages that I have listed, the AC , which the tenants had never replaced the filters, which caused major damages to the unit, mounted in the thousands of Dollars that I had to claim it on the insurance, consequently tripled my monthly premiums. The washer is missing..I was never informed of any damages. I should have been given the option to fix or keep, the washer is gone, it came with the house, it should have stayed in the house; broken or not.

Regards,