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Vista Veterinary Specialists, Inc.

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Reviews Vista Veterinary Specialists, Inc.

Vista Veterinary Specialists, Inc. Reviews (1)

Review: I referred myself to Vista after my cat was seen at VCA and diagnosed as having a very serious (critical) condition. My cat stayed at Vista for about 11 days and nights. After being released, she had a feeding tube and many medications that needed to be given many times a day. The staff sent me home with incorrect medications several times. After voicing my frustration, I received a call from the Hospital Manager, [redacted], who apologized profusely for the staff and explained to me that things were very busy and crazy. She assured me that her staff was paying attention to my cats needs and that I had nothing to be worried about. Several weeks later my cat started to have issues with her feeding tube coming unstitched. I brought her back to Vista twice to have the feeding tube restitched into her skin. After the last restitching, she was having a lot of issues with the tube; shaking her head, scratching at her neck, pulling at the tube. I called Vista and gave a detailed explanation of the issues she was having and asked if I should bring her back that night. The next day my cat pulled her feeding tube out of her stomach and through her neck. It was horrifying! I brought her to Vista immediately and dropped her off around 7am. I was not given a questionnaire nor was I asked any detailed questions. I was told that I would receive a call after the vet had looked at her neck wound.Later that day I received a call at work from the Vista from office staff, asking me detailed questions about what kind of issues my cat had been having with the tube. I explained to the staff that I was at work, and because of that I could not answer those detailed questions at the time. The front desk staff told me that because they had forgotten to give me a questionnaire, I would need to answer these detailed questions now on the phone. I told the front desk staff that I was getting frustrated with them asking me these questions when it was not my fault that they forgot the questionnaire, and all the info could be found in my file.Several hours later I received a call from the Hospital Manager [redacted] informing me that it was unacceptable of me to be getting frustrated with her front desk staff again. I was informed that because of my perceived attitude problems towards the front desk staff, my cat and not yet been seen by a vet (hours after dropping her off for emergency care). I was then told by the [redacted] that I was banned from Vista, and I could never come back. After the Hospital Manager banned me, the vet finally called and told me the status of my cat. As an emergency Veterinary Office I would expect Vista to be used to dealing with customers (like me) who are very upset because something scary is going on with their animal. I am absolutely shocked at the treatment I received from the [redacted], the hospital manager at Vista. Ive never spent so much money on services ($10,000) only to be told after paying that Im no longer welcome at the establishment. [redacted] should better train her staff to communicate with people when they are upset, provide the necessary paperwork on intake and most importantly give the correct medications when a critical patient is being discharged. Vista is the nearest 24 hour Veterinary Service provider in my area, because of this mistreatment by the hospital manager I can no longer bring my cat here if there is an after-hours emergency. Given that she has barely recovered from a serious condition, not being able to bring her to the nearest hospital is a very stressful situation.Desired Settlement: I would like to be UNbanned from this establishment.

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Description: Veterinarians

Address: 7425 Greenhaven Drive, Sacramento, California, United States, 95831-5166

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www.vsg-erc.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Vista Veterinary Specialists, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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