Too good to be true?
Guess what it's too good and it's true.
M.... O.. explained everything in an easy fast matter. Yes, there are high fees , but you are told about that since the begging.
For well established companies with less than perfect credit, is the best option, if not the only one. I am usually the kind of customers that only takes time for reviews when they are negative, but this company deserved for me to stop everything I was working on, and not only give my opinion on google as I was asked; but over here that many people check first.
I was told my money will be available by tomorrow; and it was available today. Can't be happier.
I highly recommend Swift Capital.
Swift values each customer relationship and strives to be transparent in all communication with both existing and potential customers. As indicated in Mr. [redacted]’s complaint, he contacted Swift in response to a renewal offer. During our...
assessment of the business bank account statements provided by Mr. [redacted], it was determined that his business did not meet the minimum eligibility criteria for renewal. Mr. [redacted] was advised to seek renewal again if his situation improved. The customer contacted Swift again approximately 30 days later again seeking additional funds. Upon initial review, Mr. [redacted] was advised that his request had been pre-qualified. Pre-qualification is subject to underwriting review and approval. Unfortunately, Mr. [redacted]’s request for additional funding was declined in accordance with guidelines. Mr. [redacted] has highlighted an opportunity to improve both process and communication at Swift. Steps have been taken to enhance quality monitoring to ensure this type of experience is not repeated.
Should additional information be needed, I may be contacted directly.
Sincerely,
[redacted]
Have been doing business with Swift for last 3 years. Real and Genuine company. Had a loan turn around time of 2 days in my last dealing. That was amazing. Samuel Apfelbaum is a real professional loan advisor and very pleasant to work with and I would recommend asking for him to work with you.
Swift Capital is in the business of helping small businesses. In this instance, we had an internal communication issue that impacted the business owner. We apologize for any inconvenience. We have made several attempts to reach out to the business owner in an attempt to resolve the...
issue and correct the payment processing. My contact information is below.[redacted]
[redacted]
[redacted]
[redacted]
Swift Capital provides businesses with working capital solutions. The product for which Ms. [redacted] applied was a Business Cash Advance which is not a loan. I'll attempt to address each of Ms. [redacted]'s issues. Our records do reflect a lengthy chain of events as Ms. [redacted]...
indicates. A number of funding options were discussed between 7/30 and 8/8. Ms. [redacted] was taking the necessary time to determine which funding amounts and terms best suited her business needs. Documentation was requested and provided. As Ms. [redacted] states, Swift requested certain documentation that was not relevant to her business. It is also clear that call attempts were made without consideration to the time zone differences. Both of these have been addressed with the proper managers and representatives have been advised on proper procedures. Regarding the site inspection - As a matter of risk mitigation, Swift often requires site inspections which are not regularly announced. Records indicate the first inspection ordered could not be completed and a second was requested. Associates with whom Ms. [redacted] spoke did not have access to that information. Swift truly prides itself on providing products designed to assist small businesses. We strive to be transparent in all communication. The information outlined in this complaint is not reflective of the experience we want our customers to have nor does it reflect the processes Swift associates should follow. Each item outlined has been specifically addressed. We have also taken steps to enhance quality monitoring to ensure this type of experience is not repeated.
I want to apologize to Ms. [redacted] for her experience but also want to thank her for bringing this to our attention. If I can be of assistance, I may be reached directly.
Thank you,
[redacted]
[redacted]
Mr. [redacted] contacted Swift Capital to apply for a business cash advance on behalf of his business on February 5, 2016. The advance was issued on February 11, 2016. In his complaint, Mr. [redacted] first references the Swift Best Price Guarantee. Below you will find the language...
from the swiftcapital.com site describing this guarantee*. Our records do indicate that Mr. [redacted] stated he was in possession of a competing offer from Kabbage, however, he declined to provide written proof of that offer. Mr. [redacted] also expressed dissatisfaction regarding his right to cancel as disclosed in the Future Receivables Sales Agreement he digitally signed. (language provided below**) Our records show that Mr. [redacted] contacted Swift Capital at 5:41p.m. ET on February 18th to request the details to return the funds advanced. The pay off letter was generated at 10:17 a.m. the following morning. Funds were not received at Swift until February 24, however, the Right to Cancel was honored.
Please feel free to contact me directly for any additional information at ([redacted]
Best Price Guarantee: In the event Business is approved by Purchaser, and, prior to funding, Business receives an approved offer from a competing Purchaser at a lower discount price to that offered by Purchaser, Purchaser will beat the discount price, or Purchaser will pay Business five hundred dollars ($500.00). To be eligible for the Price Guarantee, the competing agreement must be for equivalent terms as those provided by Purchaser (e.g. Purchase Price, Amount Sold, collateral or other security, and no other materially different terms). Business must submit written proof of an approved agreement with competing Purchaser.
**Right to Cancel: Business may cancel this transaction at any time within ten (10)days after Purchaser forwards any or all of the Purchase Price to Business. However, in order to cancel the transaction, Business must return to Purchaser the entire amount of the Purchase Price received by Business within that same ten (10) day period. Notwithstanding the foregoing, the Origination Fee (if any) is non-cancellable and non-refundable.
Adam Z[redacted] and Kevin R[redacted] both were very helpful very knowledgeable. they made this experience painless. They explained everything to us. I would recommend both these men and the company
Mr. [redacted] contacted Swift Capital in response to a solicitation for a business cash advance which is not a loan. Mr. [redacted] subsequently applied for the advance on February 10, 2016. The hard credit bureau inquiry was not obtained until the application was submitted...
by the applicant after agreeing to the terms and conditions. During Mr. [redacted]'s initial contact with Swift by phone, the general requirements were discussed. Once the applications was submitted, Mr. [redacted] and his business was evaluated based on a number of components as well as risk based score cards of which minimum number of deposits is a factor. I regret that Mr. [redacted] is dissatisfied with his experience. Customer feedback is important to us and we'll leverage the comments Mr. [redacted] provided when evaluating future enhancements to our processes. Please feel free to contact me directly if additional information is needed at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However; I believe as do most people that using a local number when your business is not local is very misleading and dishonest.
While it started out rocky with the underwriter, our primary contact Robert Setzman was outstanding. He remained calm and professional (after the underwriter clearly stated that Swift Capital was not going to be able to help us). Robert investigated the issue to see that there wasn't any issue that should concern the underwriter or anyone else... Rob was persistent and made it happen!! Honestly, we had two other companies trying to give us capital at the same time, but we picked Swift Capital because of Rob and his great attitude and professional behavior. GREAT JOB!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business is not reaching out to try and resolve issue - They have refused to remove the fees charged to my account due to their "internal communications issue" and have now simply begun harassing me by calling an incorrect number every hour.
Swift Capital provides working capital solutions to small businesses throughout the United States. We do acquire local presence numbers for marketing purposes which is an widely used practice. Swift prides itself on providing detailed and transparent marketing and fulfillment content...
to all of our customers. We regret that Mr. [redacted] believes he was mislead in any way. As requested, Mr. [redacted]'s contact information has been added to the appropriate Do Not Solicit lists. Should additional information be needed, I may be contacted directly.
Sincerely,
[redacted]
Never give them your account number or access to you account , this company is so bad they keep taking money from your account even you pay them
They promise you funding and you try to give information , they will never understand your business ....
They will not give you a loan till you give them " the sign on to your account" , if you are desperate for a loan you give it to them , then your regret
I paid off my loan and they still taking money from my account , next step I will file criminal charges against them with the district attorney in California
Providing a social security number is required to submit an application. Some numbers must have been entered to proceed. We use both name and address in addition to social security number to inquire about applicant credit history. In the terms and conditions - that all applicants are required to...
accept prior to submitting an application, we conspicuously disclose that the applicant is providing authorization to review their credit history. An excerpt of the terms and conditions are below. We apologize for any inconvenience.
6. Rights Granted to Swift CapitalYou authorize Swift Capital to contact any credit reporting or database service, your current, prior or third party card processors, and your current and prior banks so that Swift Capital may obtain whatever information Swift Capital determines is necessary to review your application or to monitor and maintain your account with Swift Capital. Such information may include, without limitation, your personal or your business' credit history, credit card, debit card and other payment card and instrument processing history (including, without limitation, your business charge-back history), as well as any other information Swift Capital deems pertinent.You authorize your credit card, debit card and/or payment card processor or its designated POS processor to forward on a daily basis to any third party designated by Swift Capital all electronic payment transaction records that your acquiring institution or your designated POS processor captures on your behalf (including, but not limited to, activity on Visa, MasterCard, American Express, Discover, Diners Club, JCB, or ATM Debit Cards and check truncation records).Additionally, as part of our approval process in providing our Service, we may use a neutral, third party to access your business financial information. You will be involved in this process if we opt to use this process. For clarity, we have attached Schedule A to explain Terms and Conditions specific to this process.7. Credit Profile AuthorizationYou understand and agree that we and our agents and assignees are authorized to contact third parties to make credit report inquiries (including requesting business and personal credit bureau reports from credit reporting agencies and other sources) or for any other lawful purpose.You also understand and agree that Swift Capital is making no commitment or guarantee that any product, evaluation, or guidance provided by Swift Capital will result in an approval for a working capital solution from Swift Capital or any third party.You authorize Swift Capital to obtain a credit report or background report. Any such report(s) that Swift Capital obtains may include, without limitation, the business's or your credit history or similar characteristics, employment and education verifications, social security verification, criminal and civil history, Department of Motor Vehicle records, any other public records, and any other information bearing on credit standing, credit capacity, or character. Such reports will be used by Swift Capital to determine eligibility for a working capital solution. You will also provide and/or execute such further and additional documents, instruments, and writings as Swift Capital may require in order to access and review any tax information (including tax returns) related to Merchant's business (including, without limitation, by executing a 4506T form with the Internal Revenue Service).
Thank you for your feedback. We apologize for any negative experience or confusion. Swift Capital prequalifies companies based on information available (such as location, revenue, business type, industry). All applicants are...
required to meet minimum criteria, including a review of the applicant and business credit history.Swift Capital is able to approve more customers for financing because it doesn't limit the review to personal credit of the applying business owner. While Swift does notbase decisions solely on a business owner applicant's credit, we do consider it with many other factors. Our online application process includes terms and conditions that all applicants are required to accept. Section 2 of the terms and conditions outline the authorization, included below for reference.
2. Authorization to Pull Credit and Collect Information
When you submit a request for pre-qualification or a loan application on the Website, you authorize us to contact any third party, including any credit reporting or database service, your current and prior third-party card processors, and your current and prior banks, so that we may confirm or obtain any information bearing on your creditworthiness or reputation. You also authorize us to obtain a credit report or background report on you, your business and/or each individual identified by you, together with whatever other information we determine is necessary to review your application or to monitor, maintain and collect on your account and for any other lawful purposes. Such information may include, without limitation, your credit history or similar characteristics, credit card, debit card and other payment card and instrument processing history (including, without limitation, your chargeback history), employment and education history, social security verification, criminal and civil history, Department of Motor Vehicle and other public agency records as well as any other information bearing on your credit standing, credit capacity or character or that we otherwise deem pertinent. You understand that you are providing “written instructions” under the Fair Credit Reporting Act authorizing Celtic Bank or us to obtain information from your personal credit profile or other information from Experian and other credit reporting agencies. Such reports will be used by us for either the prequalification and/or application process.
Customer’s Statement of the Problem:I received a letter from this business stating that my company (DFW Construction Group) was pre qualified for a capital loan. I proceeded to the website and entered the offer code provided to my by them (DN021-L05706767) and was prompted to fill out an application. In the information preceding the application I was made aware that the approval or denial would be based on "my business history and not my personal credit" but as soon as I completed the form I received an alert from my credit monitoring account that my personal credit had received a hard credit inquiry which negatively affected my personal credit. I did not agree to at that time nor did I ever agree for them to inquire about my personal credit history. I will require that they remove that inquiry based on the fact that they mistakenly inquired about my personal credit. I must have resolution regarding this.
Our records show this account has been closed according to the terms of the agreement since mid-year 2015. This complaint was not submitted by the person who claimed to be 100% owner of the company and did not sign our agreement. Per the terms of our agreement signed by the the...
owner, we state in multiple instances that there are fees associated with our product if we verify that the terms of the agreement were not met, as in this case. The product we offer is not a loan and we do not charge interest, as such we do not accrue any interest charges for payment issues. However, we have fees for collections issues and a fee associated with taking other short term working capital, as in this case, given that we have found that we incur incremental risk when this occurs. The fee is a risk premium on the collection. These fees are enable us to manage our risk, and enable us to offer products to more businesses. We apologize for any negative experience.
wonderful transaction...the people were helpful and professional.
The customer has confirmed the issue has been resolved in the attached correspondence. We apologize for any inconvenience.
Too good to be true?
Guess what it's too good and it's true.
M.... O.. explained everything in an easy fast matter. Yes, there are high fees , but you are told about that since the begging.
For well established companies with less than perfect credit, is the best option, if not the only one. I am usually the kind of customers that only takes time for reviews when they are negative, but this company deserved for me to stop everything I was working on, and not only give my opinion on google as I was asked; but over here that many people check first.
I was told my money will be available by tomorrow; and it was available today. Can't be happier.
I highly recommend Swift Capital.
Swift values each customer relationship and strives to be transparent in all communication with both existing and potential customers. As indicated in Mr. [redacted]’s complaint, he contacted Swift in response to a renewal offer. During our...
assessment of the business bank account statements provided by Mr. [redacted], it was determined that his business did not meet the minimum eligibility criteria for renewal. Mr. [redacted] was advised to seek renewal again if his situation improved. The customer contacted Swift again approximately 30 days later again seeking additional funds. Upon initial review, Mr. [redacted] was advised that his request had been pre-qualified. Pre-qualification is subject to underwriting review and approval. Unfortunately, Mr. [redacted]’s request for additional funding was declined in accordance with guidelines. Mr. [redacted] has highlighted an opportunity to improve both process and communication at Swift. Steps have been taken to enhance quality monitoring to ensure this type of experience is not repeated.
Should additional information be needed, I may be contacted directly.
Sincerely,
[redacted]
Have been doing business with Swift for last 3 years. Real and Genuine company. Had a loan turn around time of 2 days in my last dealing. That was amazing. Samuel Apfelbaum is a real professional loan advisor and very pleasant to work with and I would recommend asking for him to work with you.
Swift Capital is in the business of helping small businesses. In this instance, we had an internal communication issue that impacted the business owner. We apologize for any inconvenience. We have made several attempts to reach out to the business owner in an attempt to resolve the...
issue and correct the payment processing. My contact information is below.[redacted]
[redacted]
[redacted]
[redacted]
The name says it all. Swift Capital was quick and easy with helpful and friendly service.
Swift Capital provides businesses with working capital solutions. The product for which Ms. [redacted] applied was a Business Cash Advance which is not a loan. I'll attempt to address each of Ms. [redacted]'s issues. Our records do reflect a lengthy chain of events as Ms. [redacted]...
indicates. A number of funding options were discussed between 7/30 and 8/8. Ms. [redacted] was taking the necessary time to determine which funding amounts and terms best suited her business needs. Documentation was requested and provided. As Ms. [redacted] states, Swift requested certain documentation that was not relevant to her business. It is also clear that call attempts were made without consideration to the time zone differences. Both of these have been addressed with the proper managers and representatives have been advised on proper procedures. Regarding the site inspection - As a matter of risk mitigation, Swift often requires site inspections which are not regularly announced. Records indicate the first inspection ordered could not be completed and a second was requested. Associates with whom Ms. [redacted] spoke did not have access to that information. Swift truly prides itself on providing products designed to assist small businesses. We strive to be transparent in all communication. The information outlined in this complaint is not reflective of the experience we want our customers to have nor does it reflect the processes Swift associates should follow. Each item outlined has been specifically addressed. We have also taken steps to enhance quality monitoring to ensure this type of experience is not repeated.
I want to apologize to Ms. [redacted] for her experience but also want to thank her for bringing this to our attention. If I can be of assistance, I may be reached directly.
Thank you,
[redacted]
[redacted]
From start to finish the process was fast and easy. I will highly recommend Swift Capital
Mr. [redacted] contacted Swift Capital to apply for a business cash advance on behalf of his business on February 5, 2016. The advance was issued on February 11, 2016. In his complaint, Mr. [redacted] first references the Swift Best Price Guarantee. Below you will find the language...
from the swiftcapital.com site describing this guarantee*. Our records do indicate that Mr. [redacted] stated he was in possession of a competing offer from Kabbage, however, he declined to provide written proof of that offer. Mr. [redacted] also expressed dissatisfaction regarding his right to cancel as disclosed in the Future Receivables Sales Agreement he digitally signed. (language provided below**) Our records show that Mr. [redacted] contacted Swift Capital at 5:41p.m. ET on February 18th to request the details to return the funds advanced. The pay off letter was generated at 10:17 a.m. the following morning. Funds were not received at Swift until February 24, however, the Right to Cancel was honored.
Please feel free to contact me directly for any additional information at ([redacted]
Best Price Guarantee: In the event Business is approved by Purchaser, and, prior to funding, Business receives an approved offer from a competing Purchaser at a lower discount price to that offered by Purchaser, Purchaser will beat the discount price, or Purchaser will pay Business five hundred dollars ($500.00). To be eligible for the Price Guarantee, the competing agreement must be for equivalent terms as those provided by Purchaser (e.g. Purchase Price, Amount Sold, collateral or other security, and no other materially different terms). Business must submit written proof of an approved agreement with competing Purchaser.
**Right to Cancel: Business may cancel this transaction at any time within ten (10)days after Purchaser forwards any or all of the Purchase Price to Business. However, in order to cancel the transaction, Business must return to Purchaser the entire amount of the Purchase Price received by Business within that same ten (10) day period. Notwithstanding the foregoing, the Origination Fee (if any) is non-cancellable and non-refundable.
Adam Z[redacted] and Kevin R[redacted] both were very helpful very knowledgeable. they made this experience painless. They explained everything to us. I would recommend both these men and the company
Mr. [redacted] contacted Swift Capital in response to a solicitation for a business cash advance which is not a loan. Mr. [redacted] subsequently applied for the advance on February 10, 2016. The hard credit bureau inquiry was not obtained until the application was submitted...
by the applicant after agreeing to the terms and conditions. During Mr. [redacted]'s initial contact with Swift by phone, the general requirements were discussed. Once the applications was submitted, Mr. [redacted] and his business was evaluated based on a number of components as well as risk based score cards of which minimum number of deposits is a factor. I regret that Mr. [redacted] is dissatisfied with his experience. Customer feedback is important to us and we'll leverage the comments Mr. [redacted] provided when evaluating future enhancements to our processes. Please feel free to contact me directly if additional information is needed at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However; I believe as do most people that using a local number when your business is not local is very misleading and dishonest.
Regards,
[redacted]
While it started out rocky with the underwriter, our primary contact Robert Setzman was outstanding. He remained calm and professional (after the underwriter clearly stated that Swift Capital was not going to be able to help us). Robert investigated the issue to see that there wasn't any issue that should concern the underwriter or anyone else... Rob was persistent and made it happen!! Honestly, we had two other companies trying to give us capital at the same time, but we picked Swift Capital because of Rob and his great attitude and professional behavior. GREAT JOB!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business is not reaching out to try and resolve issue - They have refused to remove the fees charged to my account due to their "internal communications issue" and have now simply begun harassing me by calling an incorrect number every hour.
Swift Capital provides working capital solutions to small businesses throughout the United States. We do acquire local presence numbers for marketing purposes which is an widely used practice. Swift prides itself on providing detailed and transparent marketing and fulfillment content...
to all of our customers. We regret that Mr. [redacted] believes he was mislead in any way. As requested, Mr. [redacted]'s contact information has been added to the appropriate Do Not Solicit lists. Should additional information be needed, I may be contacted directly.
Sincerely,
[redacted]
Never give them your account number or access to you account , this company is so bad they keep taking money from your account even you pay them
They promise you funding and you try to give information , they will never understand your business ....
They will not give you a loan till you give them " the sign on to your account" , if you are desperate for a loan you give it to them , then your regret
I paid off my loan and they still taking money from my account , next step I will file criminal charges against them with the district attorney in California
Providing a social security number is required to submit an application. Some numbers must have been entered to proceed. We use both name and address in addition to social security number to inquire about applicant credit history. In the terms and conditions - that all applicants are required to...
accept prior to submitting an application, we conspicuously disclose that the applicant is providing authorization to review their credit history. An excerpt of the terms and conditions are below. We apologize for any inconvenience.
6. Rights Granted to Swift CapitalYou authorize Swift Capital to contact any credit reporting or database service, your current, prior or third party card processors, and your current and prior banks so that Swift Capital may obtain whatever information Swift Capital determines is necessary to review your application or to monitor and maintain your account with Swift Capital. Such information may include, without limitation, your personal or your business' credit history, credit card, debit card and other payment card and instrument processing history (including, without limitation, your business charge-back history), as well as any other information Swift Capital deems pertinent.You authorize your credit card, debit card and/or payment card processor or its designated POS processor to forward on a daily basis to any third party designated by Swift Capital all electronic payment transaction records that your acquiring institution or your designated POS processor captures on your behalf (including, but not limited to, activity on Visa, MasterCard, American Express, Discover, Diners Club, JCB, or ATM Debit Cards and check truncation records).Additionally, as part of our approval process in providing our Service, we may use a neutral, third party to access your business financial information. You will be involved in this process if we opt to use this process. For clarity, we have attached Schedule A to explain Terms and Conditions specific to this process.7. Credit Profile AuthorizationYou understand and agree that we and our agents and assignees are authorized to contact third parties to make credit report inquiries (including requesting business and personal credit bureau reports from credit reporting agencies and other sources) or for any other lawful purpose.You also understand and agree that Swift Capital is making no commitment or guarantee that any product, evaluation, or guidance provided by Swift Capital will result in an approval for a working capital solution from Swift Capital or any third party.You authorize Swift Capital to obtain a credit report or background report. Any such report(s) that Swift Capital obtains may include, without limitation, the business's or your credit history or similar characteristics, employment and education verifications, social security verification, criminal and civil history, Department of Motor Vehicle records, any other public records, and any other information bearing on credit standing, credit capacity, or character. Such reports will be used by Swift Capital to determine eligibility for a working capital solution. You will also provide and/or execute such further and additional documents, instruments, and writings as Swift Capital may require in order to access and review any tax information (including tax returns) related to Merchant's business (including, without limitation, by executing a 4506T form with the Internal Revenue Service).
Thank you for your feedback. We apologize for any negative experience or confusion. Swift Capital prequalifies companies based on information available (such as location, revenue, business type, industry). All applicants are...
required to meet minimum criteria, including a review of the applicant and business credit history.Swift Capital is able to approve more customers for financing because it doesn't limit the review to personal credit of the applying business owner. While Swift does notbase decisions solely on a business owner applicant's credit, we do consider it with many other factors. Our online application process includes terms and conditions that all applicants are required to accept. Section 2 of the terms and conditions outline the authorization, included below for reference.
2. Authorization to Pull Credit and Collect Information
When you submit a request for pre-qualification or a loan application on the Website, you authorize us to contact any third party, including any credit reporting or database service, your current and prior third-party card processors, and your current and prior banks, so that we may confirm or obtain any information bearing on your creditworthiness or reputation. You also authorize us to obtain a credit report or background report on you, your business and/or each individual identified by you, together with whatever other information we determine is necessary to review your application or to monitor, maintain and collect on your account and for any other lawful purposes. Such information may include, without limitation, your credit history or similar characteristics, credit card, debit card and other payment card and instrument processing history (including, without limitation, your chargeback history), employment and education history, social security verification, criminal and civil history, Department of Motor Vehicle and other public agency records as well as any other information bearing on your credit standing, credit capacity or character or that we otherwise deem pertinent. You understand that you are providing “written instructions” under the Fair Credit Reporting Act authorizing Celtic Bank or us to obtain information from your personal credit profile or other information from Experian and other credit reporting agencies. Such reports will be used by us for either the prequalification and/or application process.
Customer’s Statement of the Problem:I received a letter from this business stating that my company (DFW Construction Group) was pre qualified for a capital loan. I proceeded to the website and entered the offer code provided to my by them (DN021-L05706767) and was prompted to fill out an application. In the information preceding the application I was made aware that the approval or denial would be based on "my business history and not my personal credit" but as soon as I completed the form I received an alert from my credit monitoring account that my personal credit had received a hard credit inquiry which negatively affected my personal credit. I did not agree to at that time nor did I ever agree for them to inquire about my personal credit history. I will require that they remove that inquiry based on the fact that they mistakenly inquired about my personal credit. I must have resolution regarding this.
Our records show this account has been closed according to the terms of the agreement since mid-year 2015. This complaint was not submitted by the person who claimed to be 100% owner of the company and did not sign our agreement. Per the terms of our agreement signed by the the...
owner, we state in multiple instances that there are fees associated with our product if we verify that the terms of the agreement were not met, as in this case. The product we offer is not a loan and we do not charge interest, as such we do not accrue any interest charges for payment issues. However, we have fees for collections issues and a fee associated with taking other short term working capital, as in this case, given that we have found that we incur incremental risk when this occurs. The fee is a risk premium on the collection. These fees are enable us to manage our risk, and enable us to offer products to more businesses. We apologize for any negative experience.