VitaFit Garcinia

To [redacted] ***:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our Garcinia and Mango Cleanse supplements on a day trial basis back on 08/18/and paid the shipping and handling fees of $and $The trial expired on 09/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/04/and 09/15/2017: $for the Mango Cleanse and $for the Garcinia.The customer contacted our Customer Service on 09/18/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges: $for the Garcinia and $for the Mango Cleanse for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: [redacted] dated 11/07/2017.$Trans ID: [redacted] dated 11/07/2017.The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions.--Vita-Fit GarciniaEmail: ***@vitafit-garcinia.comToll Free Number: [redacted] {#HS:463187305-1544361#}

To [redacted] ***:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our Garcinia and Mango Cleanse supplements on a day trial basis back on 08/21/and paid the shipping and handling fees of $and $The trial expired on 09/05/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 09/05/2017: $for the Mango CleanseWe also attempted to charge $for the Garcinia but the charge was declined; the auto ship was cancelled on 09/10/for the Garcinia due to several unsuccessful attempts to bill their cardDue to no cancellation the autoship program took effect for the Mango CleanseThe following month on 10/05/the customer was charged for new shipment: $for the Mango Cleanse.The customer contacted our Customer Service on 10/05/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 10/05/in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID: [redacted] dated 11/03/2017.The refund should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions.--Vita-Fit GarciniaEmail: ***@vitafit-garcinia.comToll Free Number: [redacted] {#HS:460910575-1536868#}

To [redacted] ***:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our Garcinia and Cleanse products on a day trial basis back on 09/04/and paid the shipping and handling fees of $and $79.99.The trial expired on 09/19/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/19/$for the Garcinia and $for the Cleanse.Customer had contacted our Customer Service on 09/20/and requested for the subscription to be cancelled.We immediately granted the request and cancelled the account.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing refunds for any misunderstanding,$for the Garcinia and $for the Cleanse.Here are the refund confirmations:$Trans ID: [redacted] dated 10/05/$Trans ID: [redacted] dated 10/05/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Vita-Fit GarciniaEmail: [email protected] Free Number: 1-888-629-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our Garcinia and Mango Cleanse supplements on a day trial basis back on 09/17/and paid the shipping and handling fees of $and $The trial expired on 10/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/01/2017: $for the Garcinia and $for the Mango Cleanse.The customer contacted our Customer Service on 10/03/and requested for the subscription to be cancelled, which we didLater on 10/04/we processed refunds for all charges billed to the customer for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: *** dated 10/04/2017. $Trans ID: *** dated 10/04/2017.$Trans ID: *** dated 10/04/2017.$Trans ID: *** dated 10/04/2017.Please relay this ***rmation to our customer and feel free to let us know should you have further questions.--Vita-Fit GarciniaEmail: ***@vitafit-garcinia.comToll Free Number: ***{#HS:463239367-1544567#}

To: *** ***Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our Garcinia and Mango Cleanse supplements on a day trial basis back on 11/28/and paid the shipping and handling fees of $and $The trial expired on 12/12/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/12/2017: $for the Garcinia and $for the Mango CleanseThe customer contacted our Customer Service on 12/14/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 12/12/for any misunderstanding when placing the order: $for the Garcinia and $for the Mango CleanseHere are the refund confirmations:$TransID: *** dated 12/26/ $Trans ID: *** dated 12/26/The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our Garcinia and Mango Cleanse supplements on a 14 day trial basis back on 08/21/2017 and paid the shipping and handling fees of $4.98 and $4.90. The trial expired on 09/05/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 09/05/2017: $79.99 for the Mango Cleanse. We also attempted to charge $89.99 for the Garcinia but the charge was declined; the auto ship was cancelled on 09/10/2017 for the Garcinia due to several unsuccessful attempts to bill their card. Due to no cancellation the autoship program took effect for the Mango Cleanse. The following month on 10/05/2017 the customer was charged for new shipment: $79.99 for the Mango Cleanse.The customer contacted our Customer Service on 10/05/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 10/05/2017 in the amount of $79.99 for any misunderstanding when placing the order. Here is the refund confirmation:$79.99 Trans ID: [redacted] dated 11/03/2017.The refund should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--Vita-Fit GarciniaEmail: [redacted]@vitafit-garcinia.comToll Free Number: [redacted]{#HS:460910575-1536868#}

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our Garcinia and Mango Cleanse supplements on a 14 day trial basis back on 08/18/2017 and paid the shipping and handling fees of $4.98 and $4.90. The trial expired on 09/01/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/04/2017 and 09/15/2017: $79.99 for the Mango Cleanse and $89.99 for the Garcinia.The customer contacted our Customer Service on 09/18/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges: $89.99 for the Garcinia and $79.99 for the Mango Cleanse for any misunderstanding when placing the order. Here are the refund confirmations:$89.99 Trans ID: [redacted] dated 11/07/2017.$79.99 Trans ID: [redacted] dated 11/07/2017.The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--Vita-Fit GarciniaEmail: [redacted]@vitafit-garcinia.comToll Free Number: [redacted]{#HS:463187305-1544361#}

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our Garcinia and Mango Cleanse supplements on a 14 day trial basis back on 08/18/2017 and paid the shipping and handling fees of $4.98 and $4.90. The trial expired on 09/01/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/04/2017 and 09/15/2017: $79.99 for the Mango Cleanse and $89.99 for the Garcinia.The customer contacted our Customer Service on 09/18/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges: $89.99 for the Garcinia and $79.99 for the Mango Cleanse for any misunderstanding when placing the order. Here are the refund confirmations:$89.99 Trans ID: [redacted] dated 11/07/2017.$79.99 Trans ID: [redacted] dated 11/07/2017.The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--Vita-Fit GarciniaEmail: [redacted]@vitafit-garcinia.comToll Free Number: [redacted]{#HS:463187305-1544361#}

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, customer ordered our Garcinia and Cleanse products on a 14 day trial basis back on 09/04/2017 and paid the shipping and handling fees of $89.99 and $79.99.The trial expired on 09/19/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/19/2017 $89.99 for the Garcinia and $79.99 for the Cleanse.Customer had contacted our Customer Service on 09/20/2017 and requested for the subscription to be cancelled.We immediately granted the request and cancelled the account.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing refunds for any misunderstanding,$89.99 for the Garcinia and $79.99 for the Cleanse.Here are the refund confirmations:$89.99 Trans ID:[redacted] dated 10/05/2017. $79.99 Trans ID:[redacted] dated 10/05/2017.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Vita-Fit GarciniaEmail: [email protected] Free Number: 1-888-629-8468

To [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our Garcinia supplements on a 14 day trial basis back on 09/17/2017 and paid the shipping and handling fee of $4.90. The trial expired on 10/01/2017 and due to the fact that the customer didn’t cancel they were charged $89.99 for the original shipment.The customer contacted our Customer Service on 10/03/2017 and requested for their subscription to be cancelled, which we did. The customer also requested a refund so we processed a 35% refund of $31.49 as a courtesy. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 10/01/2017 for the Garcinia in the amount of $58.50 for any misunderstanding when placing the order. Here is the refund confirmation:$58.50 Trans ID: [redacted] dated 11/17/2017.The refund should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--Vita-Fit GarciniaEmail: [redacted]@vitafit-garcinia.comToll Free Number: [redacted]{#HS:469751839-1563694#}

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our Garcinia and Mango Cleanse supplements on a 14 day trial basis back on 07/20/2017 and paid the shipping and handling fees of $4.98 and $4.90. The trial expired on 08/03/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/03/2017: $89.99 for the Garcinia and $79.99 for the Mango Cleanse. Due to no cancellation the autoship program took effect. The following month on 09/03/2017 the customer was charged for new shipments: $89.99 for the Garcinia and $79.99 for the Mango Cleanse. The customer contacted our Customer Service on 09/03/2017 and requested for the subscription to be cancelled, which we did. We also voided the charge of $79.99 for the Mango Cleanse and provided a partial refund of $67.49 for the Garcinia that same day. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charge on 09/03/2017: $22.50 for the Garcinia for any misunderstanding when placing the order. We will also refund the charges of $89.99 for the Garcinia and$79.99 for the Mango Cleanse charged on 08/03/2017. Here are the refund confirmations:$89.99 Trans ID: [redacted] dated 11/01/2017.$79.99 Trans ID: [redacted] dated 11/01/2017.$22.50 Trans ID: [redacted] dated 11/01/2017.The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--Vita-Fit GarciniaEmail: [redacted]@vitafit-garcinia.comToll Free Number: [redacted]{#HS:459514636-1532468#}