Vital 3 Joint Solution

Hello, We offer a 10% first time customer coupon, but free shipping is not included in that offer, unless the order is $dollars or more As a courtesy, we are honoring this even though the order, including shipping is $ As for not receiving a response, by email, this order was placed after our business office has closed for the evening We are open 24/for ordering, but customer service, which includes our email agents are only in the office during standard business hours Monday-Friday We do our best to assist our customers, but we need to handle customer requests and concerns in the order in which they are received We were not ignoring the customerThe customer was trying to get a response from us when we were not open for business

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] but yet what they said is untrue received an email stating my fact not your fiction DOES NOT SAY FREE SHIPPING ON ORDERS $49 OR MORE and also where is the asterisk after free shipping there is none second your business is open 24/7 so it should be staffed 24/7. Courtesy you provided not even true I told to to either give me the free shipping or cancel my order. You decide to keep the money I can get the same thing elsewhere with better customer service and free shipping. Simple do not have your business open when not staffed otherwise issues arise and second do not have your popup message center asking for help when nobody is there.

Revdex.com:
Although the date of the product return was 2/2/17, as stated in my complaint, I am happy to have received my refund. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Our refund policy states that refunds can take up to 6-weeks, although we do try to get them processed soonerWe did receive her product weeks agoThe agents listed that she spoke to that told her 4-days and days, were an after hours answering service, and should not have relayed
this information to her, as they do not know our internal policies. I have been made aware of her phone calls and have been investigating as to where in the process this refund is, so I can give her accurate information. I plan on calling the customer today whether I have information or not yet, as soon as it is a decent hour to call. She has not been ignored. I personally have been handling her issue for the last two days and working on making sure she is taken care of. We work very hard to make sure our customers are satisfied, and this has not been an exception. We are still within the terms of our return policy and I apologize for any wrong information this customer received

Hello,When the customer placed his order online, he selected the lowest priced option and free shipping There is a more expensive selection for the same product, which is a one time only offer, but he selected the discounted option that is titled AUTOMATIC PRODUCT SHIPMENT, which also has
terms and conditions attachedEvery selection you can make is qualified as a risk free option, as you can send back your empty bottles for a refund The terms and conditions are clearly stated on the website before placing the orderI have included a copy of the order screen as well as a copy of the customers order to display what options were presented and which was selected by the customer.We are a straight forward company and only send out orders that we believe are made by our customers We fulfill orders with the belief that the customer has read and understands what they are selecting The customer requested a refund from us and was refunded before filing this dispute We apologize if we did anything that made this purchase unpleasant, but we do work with our customers to make sure we do what we need to, to make them happy There is no need to warn others of us, as we do not engage in unethical practices and will work with our customers if they contact us with a concern

Hello,The customer had done his initial purchase when we were utilizing recurring payment profiles through our system Most of these were cancelled as we moved to a newer way of handling our salesThis customer had inadvertently been left onI have deleted his information from the system and refunded him as I realized it was a mistake and have taken care of it so it won't happen again The customers requested this as a resolution and I have accommodated him

After further research on this account, it seems that the customer purchased her products through Walmart.com. Payment was made through Walmart.comand according to the customer, she paid utilizing Walmart gift cards. We cannot provide a check, because we did not directly receive payment from her, but through Walmart.com. Since this is the case, we refunded the money back through Walmart.com as our policy states, we refund payment through the original form of payment. Since she no longer has those gift cards, she will need to contact Walmart.com and they can resolve the matter for her. The customer stated that she refuses to do that, but that is how this can get resolved. She was refunded through Walmart.com on the 4th of February. I apologize if she was given the wrong information, but we do not issue a check, unless the order was paid for by check. The money is in the hands of Walmart.com and they will need to be contacted to receive the refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]Thank you for your help. Bronson have now refunded the money taken from my account. I am very impressed with the rapid result Revdex.com has gained for me. Bronson had ignored six emails I sent to them over a three week period but replied within 30 MINUTES as soon as Revdex.com became involved.

Hello,We do our very best to refund our customers in a timely manner.  The customer states they sent the package back on the 14th of April, and my records indicate that they were refunded on the 18th of April.  Per our return policy, we ask our customers to allow 6-8 weeks to receive a...

refund.Return PolicySatisfaction Guaranteed. Or Your Money Back.Purity… Potency… Quality… AND SERVICE!  Plus, Bronson products are recommended by over 25,000 health professionals worldwide!Your complete satisfaction is our ultimate goal. Bronson guarantees every product that we sell. Our products are manufactured under even more stringent quality controls than required by federal and state agencies. If you are not satisfied with Vital 3®, you may return the bottles, even the empties, for a full refund of all returned bottles within 1 year of purchase for credit, exchange or refund(less shipping). Please call our Customer Care Department as soon as possible at: 1-800-294-5507.If your return is not the result of our error, a return postage fee will apply. Once your return has been received, a credit or refund will be issued within 6-8 weeks.If you have any questions regarding your return, please send an e-mail to Customer Care at [email protected]. In your e-mail, please include your order number, the item(s) you would like to return and the reason you want to return each item (choose one of the following):"E" - Ordered the wrong item"M" - Received an item that was not ordered"S" - Did not like item or changed mind"Q" - Item was damaged, defective, or missing parts"T" - Item did not arrive in time"P" - Found lower price elsewhere"O" - Other (please describe)A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).Our customer care specialists are available 24 hours a day, 7 days a week. If you have further questions, please contact Bronson.Bronson Laboratories350 South 400 West #102Lindon, Utah 84042-1931Email responses do take time to get a response as well. I apologize for the customer not receiving a response as quickly as they felt they should have, but they had been refunded before sending the email.

Hello, We offer a 10% first time customer coupon, but free shipping is not included in that offer, unless the order is $49 dollars or more.  As a courtesy, we are honoring this even though the order, including shipping is $23.83.  As for not receiving a response, by email, this order...

was placed after our business office has closed for the evening.  We are open 24/7 for ordering, but customer service, which includes our email agents are only in the office during standard business hours Monday-Friday.  We do our best to assist our customers, but we need to handle customer requests and concerns in the order in which they are received.  We were not ignoring the customer. The customer was trying to get a response from us when we were not open for business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  but yet what they said is untrue received an email stating my fact not your fiction DOES NOT SAY FREE SHIPPING ON ORDERS $49 OR MORE and also where is the asterisk after free shipping there is none second your business is open 24/7 so it should be staffed 24/7.  Courtesy you provided not even true I told to to either give me the free shipping or cancel my order. You decide to keep the money  I can get the same thing elsewhere with better customer service and free shipping.   Simple do not have your business open when not staffed otherwise issues arise and second do not have your popup message center asking for help when nobody is there.

Hello,I have responded to him via email and sent him a copy of the order.  We cannot place orders for customers through our website.  I recommended for this customer to pursue a charge back with their bank.  If an order comes in through our website, we automatically assume it was made...

by the customer.  We have no way of knowing if it is fraudulent at the time of the order finalization, ans we certainly do not place orders for customers.  If this is fraudulent, he needs to connect with his bank and report it.

Complaint: [redacted]
I am rejecting this response because: Josh, from Bronson Vitamins contacted me this morning to say that every single employee that I spoke to was either mistaken, hired through a third party, or "after hours" employee, so they were all wrong in saying that I should expect a check. Instead now this Josh is saying that I should contact Walmart.com to get a refund. I told him I no longer have that gift card and that he was simply PASSING THE BUCK. We are not talking about a huge amount of money here, but it IS money that I paid in good faith and even had to pay to ship the product back, which I do not know of any other vitamin company compelling a customer to do that. Anyway, Josh is "washing his hands" off this matter, so of course I am NOT accepting this as is.
Sincerely,
[redacted]