This customer ordered product from us on 7/27/and was ONLY charged a processing fee for each order of $and $USDShe canceled her orders, as she said, the next dayBoth accounts were canceled, as requested, with no additional chargesI have no idea where she is getting that anyone
charged her anything except for the order processing feesWe did no such thingBy the way, the offer details are clearly stated on the order screen and we have no control over a customer reading them or not Unfortunately we were unable to stop the shipments and only request that she returns them to us upon arrivalAs I stated, there have not been or will there ever be any additional charges to her account. This complaint has no merit and should not be part of our file Thank you
Initial Business Response /* (1000, 5, 2015/06/02) */
Original Message
From: ***@vitalcleansecomplete.com (mailto:***@vitalcleansecomplete.com)
Sent: Tuesday, June 02, XXXX X:XX AM
To: Revdex.com
Subject: (Auto-Reply) Revdex.com Complaint Case#
(Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
Hello,
Thank you for your inquiryThis email is for product questions onlyAll questions regarding shipments, cancellations and return information must be obtained from the cancellation website or phone numbers listed below
For cancellations or returns, please visit http://cp.mcafee.com/d/FZsS738Orhoppjod7bb3NKVJeX1EVp76zB5xwSDtYQsK9EIFK6QXI6zBA...⇄ -This site will guide you through three easy steps to cancel or return your product
Our Customer Care Team is ready to help you 24/To speak to a live customer service representative, please contact us at:
United States: X-XXX-XXX-XXXX
Canada: X-XXX-XXX-XXXX or X-XXX-XXX-XXXX
United Kingdom: XX (XXX) XXXXXXXX
Australia: *** (Toll Free)
New Zealand: *** (Toll Free)
All product question emails received after 5PM MST will be handled the following business day
INTERNATIONAL CUSTOMERS - Please allow days from your shipping date for deliveryRest assured, your shipment has been mailed and is on the way to you via USPS IPA (United States Postal Service International Priority Airmail)Periodically, customs may delay product deliveryIf this occurs and your shipment has not arrived within days, contact us immediately for a trial extension or product refund
Thank you and best wishes!
-VitalCleanse Complete Customer Care Department
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi guys Have you read actually it?
This is the stock response to any email sent them and is totally useless, they have not answered anything here, you just have an automated message
It seems that you are getting as far with them as I did
BR
*** S ***
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/07/06) */
Hello,
I checked this customers orders and see that the accounts has been closed since 5/24/and 5/31/He elected via our automated system to pay a reduced price to keep the products he orderedHe could have chosen to receive an RMA and return the bottles with no charges at allWe have never had a free trialWe have a trial periodHe ordered on 4/19/and he had business days to contact us to cancel his accountWe have done nothing wrong hereWe have an automated system so we can track the customers choices and in this case he chose to keep the productsAs the email he forwarded to you shows, we also have our customer service center open hours a day so any customer can call in for any reasonIf he would have requested and RMA and returned the items he would have never been charged or would have been refunded for the ordersI hope this helps explain our position
Thank you
Initial Business Response /* (1000, 6, 2015/08/11) */
Hello,
It looks as though she has 2 accounts with us for 2 different products. One account was canceled on 7/14/15 and the account for the other product we had not been contacted about. We have canceled that account as of today and all she...
needs to do is return the most recent order, that is on the way to her now, and we will be happy to refund her in full for that bottle. We do not have a free trial. Each customer has 21 days to try the product and can cancel their account at any time during that period. Our customer service if available 24/7 and they can also cancel online as she stated. She obviously didn't cancel both products. We will look forward to receiving her return and refunding her for that order.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There was a trial I had filled out in May. I did NOT have 2 accounts only 1, if I did, once I had cancelled the other should have automatically been canceled too. Also, I did NOT receive any product from them or I would have sent the products back to them.
Initial Business Response /* (1000, 6, 2015/11/17) */
Hello,
She stated that she read the offer details prior to ordering. All she needed to do was follow them. She was offered an RMA to return the bottle and she is the one that chose to keep the bottle for a 50% discount ($38.71). She then...
complained again and we refunded another 50% ($19.36). All we asked is that she return the bottle for a "FULL REFUND" but she wasn't interested in doing that. We have done everything to make her happy within the guidelines. We have done nothing wrong here.
Initial Business Response /* (1000, 5, 2015/06/22) */
Original Message
From: [redacted]@vitalcleansecomplete.com (mailto:[redacted]@vitalcleansecomplete.com)
Sent: Monday, June 22, XXXX X:XX AM
To: Revdex.com
Subject: (Auto-Reply) Revdex.com Complaint Case# 75258187...
(Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
Hello,
Thank you for your inquiry. This email is for product questions only. All questions regarding shipments, cancellations and return information must be obtained from the cancellation website or phone numbers listed below.
For cancellations or returns, please visit http://cp.mcafee.com/d/1jWVIi3wUe43qb3b1EV7fCzBxYTsSDtwQsIzzhOyMMrjK-qen4QmkT3qt...⇄ -This site will guide you through three easy steps to cancel or return your product.
Our Customer Care Team is ready to help you 24/7. To speak to a live customer service representative, please contact us at:
United States: X-XXX-XXX-XXXX
Canada: X-XXX-XXX-XXXX or X-XXX-XXX-XXXX
United Kingdom: XX (XXX) XXXXXXXX
Australia: 1800156877 (Toll Free)
New Zealand: 0800466118 (Toll Free)
All product question emails received after 5PM MST will be handled the following business day.
INTERNATIONAL CUSTOMERS - Please allow 14 days from your shipping date for delivery. Rest assured, your shipment has been mailed and is on the way to you via USPS IPA (United States Postal Service International Priority Airmail). Periodically, customs may delay product delivery. If this occurs and your shipment has not arrived within 21 days, contact us immediately for a trial extension or product refund.
Thank you and best wishes!
-VitalCleanse Complete Customer Care Department
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's an automatically generated reply, identical to the one I got when I contacted them myself, which does not address or respond to the complaint at all.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/07/06) */
Hello,
It is clearly stated on our order check out page that there is a processing fee of $2.83 and a shipping fee of $7.04. The offer details are also clearly stated on that page prior to processing the order. He obviously sees them now as he stated in his complaint. If this customer didn't read them how are we at fault. He received a full month supply of our product and not only is he refusing to pay for it he wants the shipping fee back? We do not refund shipping fees on any order we send out since the customer is the one that placed the order and requested it to be sent to them based on the offer. We have done nothing wrong here at all.
Final Consumer Response /* (2000, 12, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was not 'clearly stated' on the page that there were fees other than shipping. In fact, it was emphasised that the only fee was the shipping. As to the offer details, they weren't clearly stated either. They were hidden behind a link at the very bottom of a long page, and I only found them when I went back to look after I realised that the unauthorised charges had been made. I am not in fact requesting the shipping fee back, as that charge was the only one I did authorise. I did not authorise any of the other charges made, and those are the ones I was requesting the refund for.
As it stands, I got tired of waiting for the offending company to respond and went to my bank, who reversed the charges. I am marking this as 'accepted' only because I do not wish to deal with such dishonest business practices any longer than I have to.
This customer ordered product from us on 7/27/and was ONLY charged a processing fee for each order of $and $USDShe canceled her orders, as she said, the next dayBoth accounts were canceled, as requested, with no additional chargesI have no idea where she is getting that anyone
charged her anything except for the order processing feesWe did no such thingBy the way, the offer details are clearly stated on the order screen and we have no control over a customer reading them or not Unfortunately we were unable to stop the shipments and only request that she returns them to us upon arrivalAs I stated, there have not been or will there ever be any additional charges to her account. This complaint has no merit and should not be part of our file Thank you
Initial Business Response /* (1000, 5, 2015/06/02) */
Original Message
From: ***@vitalcleansecomplete.com (mailto:***@vitalcleansecomplete.com)
Sent: Tuesday, June 02, XXXX X:XX AM
To: Revdex.com
Subject: (Auto-Reply) Revdex.com Complaint Case#
(Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
Hello,
Thank you for your inquiryThis email is for product questions onlyAll questions regarding shipments, cancellations and return information must be obtained from the cancellation website or phone numbers listed below
For cancellations or returns, please visit http://cp.mcafee.com/d/FZsS738Orhoppjod7bb3NKVJeX1EVp76zB5xwSDtYQsK9EIFK6QXI6zBA...⇄ -This site will guide you through three easy steps to cancel or return your product
Our Customer Care Team is ready to help you 24/To speak to a live customer service representative, please contact us at:
United States: X-XXX-XXX-XXXX
Canada: X-XXX-XXX-XXXX or X-XXX-XXX-XXXX
United Kingdom: XX (XXX) XXXXXXXX
Australia: *** (Toll Free)
New Zealand: *** (Toll Free)
All product question emails received after 5PM MST will be handled the following business day
INTERNATIONAL CUSTOMERS - Please allow days from your shipping date for deliveryRest assured, your shipment has been mailed and is on the way to you via USPS IPA (United States Postal Service International Priority Airmail)Periodically, customs may delay product deliveryIf this occurs and your shipment has not arrived within days, contact us immediately for a trial extension or product refund
Thank you and best wishes!
-VitalCleanse Complete Customer Care Department
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi guys Have you read actually it?
This is the stock response to any email sent them and is totally useless, they have not answered anything here, you just have an automated message
It seems that you are getting as far with them as I did
BR
*** S ***
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/07/06) */
Hello,
I checked this customers orders and see that the accounts has been closed since 5/24/and 5/31/He elected via our automated system to pay a reduced price to keep the products he orderedHe could have chosen to receive an RMA and return the bottles with no charges at allWe have never had a free trialWe have a trial periodHe ordered on 4/19/and he had business days to contact us to cancel his accountWe have done nothing wrong hereWe have an automated system so we can track the customers choices and in this case he chose to keep the productsAs the email he forwarded to you shows, we also have our customer service center open hours a day so any customer can call in for any reasonIf he would have requested and RMA and returned the items he would have never been charged or would have been refunded for the ordersI hope this helps explain our position
Thank you
Initial Business Response /* (1000, 6, 2015/08/11) */
Hello,
It looks as though she has 2 accounts with us for 2 different products. One account was canceled on 7/14/15 and the account for the other product we had not been contacted about. We have canceled that account as of today and all she...
needs to do is return the most recent order, that is on the way to her now, and we will be happy to refund her in full for that bottle. We do not have a free trial. Each customer has 21 days to try the product and can cancel their account at any time during that period. Our customer service if available 24/7 and they can also cancel online as she stated. She obviously didn't cancel both products. We will look forward to receiving her return and refunding her for that order.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There was a trial I had filled out in May. I did NOT have 2 accounts only 1, if I did, once I had cancelled the other should have automatically been canceled too. Also, I did NOT receive any product from them or I would have sent the products back to them.
Initial Business Response /* (1000, 6, 2015/11/17) */
Hello,
She stated that she read the offer details prior to ordering. All she needed to do was follow them. She was offered an RMA to return the bottle and she is the one that chose to keep the bottle for a 50% discount ($38.71). She then...
complained again and we refunded another 50% ($19.36). All we asked is that she return the bottle for a "FULL REFUND" but she wasn't interested in doing that. We have done everything to make her happy within the guidelines. We have done nothing wrong here.
Initial Business Response /* (1000, 5, 2015/06/22) */
Original Message
From: [redacted]@vitalcleansecomplete.com (mailto:[redacted]@vitalcleansecomplete.com)
Sent: Monday, June 22, XXXX X:XX AM
To: Revdex.com
Subject: (Auto-Reply) Revdex.com Complaint Case# 75258187...
(Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
Hello,
Thank you for your inquiry. This email is for product questions only. All questions regarding shipments, cancellations and return information must be obtained from the cancellation website or phone numbers listed below.
For cancellations or returns, please visit http://cp.mcafee.com/d/1jWVIi3wUe43qb3b1EV7fCzBxYTsSDtwQsIzzhOyMMrjK-qen4QmkT3qt...⇄ -This site will guide you through three easy steps to cancel or return your product.
Our Customer Care Team is ready to help you 24/7. To speak to a live customer service representative, please contact us at:
United States: X-XXX-XXX-XXXX
Canada: X-XXX-XXX-XXXX or X-XXX-XXX-XXXX
United Kingdom: XX (XXX) XXXXXXXX
Australia: 1800156877 (Toll Free)
New Zealand: 0800466118 (Toll Free)
All product question emails received after 5PM MST will be handled the following business day.
INTERNATIONAL CUSTOMERS - Please allow 14 days from your shipping date for delivery. Rest assured, your shipment has been mailed and is on the way to you via USPS IPA (United States Postal Service International Priority Airmail). Periodically, customs may delay product delivery. If this occurs and your shipment has not arrived within 21 days, contact us immediately for a trial extension or product refund.
Thank you and best wishes!
-VitalCleanse Complete Customer Care Department
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's an automatically generated reply, identical to the one I got when I contacted them myself, which does not address or respond to the complaint at all.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/07/06) */
Hello,
It is clearly stated on our order check out page that there is a processing fee of $2.83 and a shipping fee of $7.04. The offer details are also clearly stated on that page prior to processing the order. He obviously sees them now as he stated in his complaint. If this customer didn't read them how are we at fault. He received a full month supply of our product and not only is he refusing to pay for it he wants the shipping fee back? We do not refund shipping fees on any order we send out since the customer is the one that placed the order and requested it to be sent to them based on the offer. We have done nothing wrong here at all.
Final Consumer Response /* (2000, 12, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was not 'clearly stated' on the page that there were fees other than shipping. In fact, it was emphasised that the only fee was the shipping. As to the offer details, they weren't clearly stated either. They were hidden behind a link at the very bottom of a long page, and I only found them when I went back to look after I realised that the unauthorised charges had been made. I am not in fact requesting the shipping fee back, as that charge was the only one I did authorise. I did not authorise any of the other charges made, and those are the ones I was requesting the refund for.
As it stands, I got tired of waiting for the offending company to respond and went to my bank, who reversed the charges. I am marking this as 'accepted' only because I do not wish to deal with such dishonest business practices any longer than I have to.