Dear Ms***: Thank you for bringing the complaint of Mr*** to our attention. Our Tech Support Representative has contacted Mr***, and he has now received the guidance he was seeking. I am advised that he is satisfied with our response to his complaintOf
course, we regret any report of a dissatisfied consumer. In this case, Mr*** apparently got disconnected or lost his patience while our Tech Support representative was retrieving a more detail adjustment guide to send Mr*** for the product in questionUnfortunately, our customer service department sometimes has challenges keeping up with call volumes as the number of our product offerings and our product sales growWe are working to minimize such delaysBest regards, Bob B*** General Counsel Delta Power Equipment Corporation
Re: Revdex.com Claim # [redacted] Dear Ms. [redacted]: I have responded to the person who filed the above-referenced complaint. We have no record of the communications he described, but deeply regret his reported frustration. The closest service center to the complainant on our website...
service center locator would have serviced his claim, and he should have been referred to that service center whether he ran his own search, or sought assistance from one of our customer service representatives. In my letter, I provided him with that contact information. Additionally, our technical support representative believes he may be able to solve the reported issue without the need for warranty service, and will call him today. Sincerely, Robert A. B[redacted] General Counsel
Re: Revdex.com Complaint # [redacted] filed by [redacted] on February 6, 2014
0in 0pt;">Dear [redacted]:
This is in response to your recent communication regarding the above-referenced complaint. I am advised that we received an order on February 3, 2014 for the replacement part requested by [redacted] from the authorized service center referenced in his complaint, and that the order was shipped the following day.
We sincerely regret the difficulty [redacted] describes in obtaining the desired component. I am informed that a glitch in our software caused our on-line system to incorrectly describe the component as being out-of-stock. We are working to correct the problem.
Dear Ms***: Thank you for bringing the complaint of Mr*** to our attention. Our Tech Support Representative has contacted Mr***, and he has now received the guidance he was seeking. I am advised that he is satisfied with our response to his complaintOf
course, we regret any report of a dissatisfied consumer. In this case, Mr*** apparently got disconnected or lost his patience while our Tech Support representative was retrieving a more detail adjustment guide to send Mr*** for the product in questionUnfortunately, our customer service department sometimes has challenges keeping up with call volumes as the number of our product offerings and our product sales growWe are working to minimize such delaysBest regards, Bob B*** General Counsel Delta Power Equipment Corporation
Re: Revdex.com Claim # [redacted] Dear Ms. [redacted]: I have responded to the person who filed the above-referenced complaint. We have no record of the communications he described, but deeply regret his reported frustration. The closest service center to the complainant on our website...
service center locator would have serviced his claim, and he should have been referred to that service center whether he ran his own search, or sought assistance from one of our customer service representatives. In my letter, I provided him with that contact information. Additionally, our technical support representative believes he may be able to solve the reported issue without the need for warranty service, and will call him today. Sincerely, Robert A. B[redacted] General Counsel
Re: Revdex.com Complaint # [redacted] filed by [redacted] on February 6, 2014
0in 0pt;">Dear [redacted]:
This is in response to your recent communication regarding the above-referenced complaint. I am advised that we received an order on February 3, 2014 for the replacement part requested by [redacted] from the authorized service center referenced in his complaint, and that the order was shipped the following day.
We sincerely regret the difficulty [redacted] describes in obtaining the desired component. I am informed that a glitch in our software caused our on-line system to incorrectly describe the component as being out-of-stock. We are working to correct the problem.
Sincerely,
[redacted]
General Counsel
Cc: [redacted]
[redacted] , NJ 07005