Vital Health, LLC

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaintWe apologize for the is communication in regards to the last responses [redacted] places her order for the product Garcinia and Cleanse on February 1, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Cleanse and receiving a 14-day trial period The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays On February 16, this customer was charged for the Garcinia product; and on February 17, charged for Cleanse product and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account When [redacted] contacted the Customer Service support about cancelling her account, per her request on February 17, 2016, the customer service department implemented that no additional charges would be applied to her account as requested After reviewing the customer’s account, the customer was refunded for both products that are still in the customer possession A refund for Cleanse was issued to the customer in the amount of $on February 18, There was a refund for the product Garcinia in the amount of $on February 18, We have also provided the transaction number on both refunds issued to the customer 02/18/ 10:55pm - Refunded - $Trans-ID: [redacted] 02/18/ 10:30pm - Refunded - $Trans-ID: [redacted] 02/18/ 10:55pm - Refunded - $Trans-ID: [redacted] 02/18/ 10:30pm - Refunded - $Trans-ID: [redacted] I would recommend that the customer contact their bank for any further information regarding these refunds issued to the customer We hope this will satisfy her concerns as well abide by our policies

To Whom It May Concern: A refund of $has been issued to the customer for product Garcinia and Cleanse issued on February 18, There is no additional refund due to this customer both product were refunded Refunds are made to the source of the original payment, and processing generally takes to business days Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company

To Whom It May Concern: Thank you for contacting us, and we are sorry we have not been able to provide you with a satisfactory customer experienceI do apologize for the mix up on our part, please except these refund issued After reviewing the customer account; we have issued the customer a total refund in the amount of $189.48; for both products to card number ending in Visa Card [redacted] A refund forCleanse was issued to the customer in the amount of $on February 18, There was a refund for the product Garcinia in the amount of $on February 18, We have also provided the transaction number on both refunds issued to the customer 02/18/10:55pm - Refunded - $Trans-ID: [redacted] 02/18/10:30pm - Refunded - $Trans-ID: [redacted] 02/18/10:55pm - Refunded - $Trans-ID: [redacted] 02/18/10:30pm - Refunded - $Trans-ID: [redacted] We hope this will satisfy her concerns as well abide by our policies

Complaint: ***
I am rejecting this response because: The transactions numbers don't mean jack to me or my bank I have already talked to them I want the rest of my money You are the ones that supposedly sent it, so you find where it went
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This is going beyond ridiculous My card does not end in *** I have emails stating I was refunded full amounts for both the garcinia and the cleanse on February I was notI was refunded separate paymentsOn February 22nd I was refunded in two payments for the garcinia of $each On February 19th I was refunded $for the cleanse I am not going awayWe can keep exchanging emails I will be refunded the remaining $
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I HAVE NOT been fully reimbursed! On February $was refunded to my account On February two separate reimbursements each in the amount of $was refunded to my account I am still waiting for someone from the "upper team" to contact me I wish I had never heard of them
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:  This isn't the products I ordered. And that is not my card number.  These people need to get it straight. I am owed $38.92.  That's all.  They have already refunded most of what I am owed.
Sincerely,
[redacted]

To Whom
It May Concern:
A refund of $164.78 has been issued to the customer for product Garcinia and
Cleanse issued on February 18, 2016.  There is no additional refund due to this
customer both product were refunded.
Refunds
are made to the source of the original payment, and processing generally takes
4 to 5 business days.
Please
contact your bank or credit card company directly to inquire as to when you can
expect this refund to show up in your account.
Thank you for giving us the opportunity to help you and to have hopefully
improved your experience with our company.

To Whom It May Concern:
We are disappointed that this customer is unhappy
with her experience with our...

company and we are diligently working towards a
resolution regarding this complaint.
[redacted] places her order for the product Garcinia and
Cleanse on February 1, 2016. The customer paid shipping fees at this time for a
30-day supply of the product Garcinia and Cleanse and receiving a 14-day trial
period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product.  During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase price. Customers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit.
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial.  We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself.
 The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anyway. Our customer
service center is available 24-7 including holidays. 
On February 16, 2016 this customer was charged for
the Garcinia product and on February 16, 2016 charged for Cleanse product and
by doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account.
When [redacted] contacted the Customer Service support
about cancelling her account, per her request on February 17, 2016, the
customer service department implemented that no additional charges would be
applied to her account as requested.



After reviewing the customer’s account, we
show the customer was refunded for the product Garcinia issued on February 18,
2016 in the amount of $77.84. We have also issued a refund for the product Garcinia
in the amount of $86.94 issued on February 18, 2016.
Refunds are made to the source of the original payment, and processing
generally takes 4 to 5 business days. 
We hope this will satisfy her concerns as well abide
by our policies.

To Whom It May Concern:
Thank you for contacting us, and we are sorry we
have not been able to provide you with a satisfactory customer experience. I do
apologize for the mix up on our part, please except these refund issued.
After reviewing the customer account; we have
issued the customer a total refund in the amount of $189.48; for
both products to card number ending in Visa Card [redacted]
A refund forCleanse was issued to
the customer in the amount of $77.84 on February 18, 2016
There was a refund for the product Garcinia in the amount of $86.94 on
February 18, 2016
We have also provided the transaction number on
both refunds issued to the customer.
02/18/2016 10:55pm -
Refunded - $43.47 Trans-ID: [redacted]
02/18/2016 10:30pm -
Refunded - $43.47 Trans-ID: [redacted]
02/18/2016 10:55pm -
Refunded - $38.92 Trans-ID: [redacted]
02/18/2016 10:30pm -
Refunded - $38.92 Trans-ID: [redacted]
We hope this will satisfy her concerns as well abide by our
policies.

To Whom
It May Concern:
Thank
you for contacting us, and we are sorry we have not been able to provide you
with a satisfactory customer experience.
After
reviewing the customer account; we have issued the customer a total refund in
the amount of $189.48; for both
products to card number ending in Visa Card [redacted].
A refund
for
Natural Ceramides was issued to the customer in the amount of $89.74 on October 13, 2015
There was a refund for the product Natural Ceramides
in the amount of $99.74 on October
13, 2015
We have
also provided the transaction number on both refunds issued to the customer.
10/13/2015
12:38pm - Refunded - $89.74 Trans-ID: [redacted]
10/13/2015
12:38pm - Refunded - $99.74 Trans-ID: [redacted]
We hope this will satisfy her concerns as well abide
by our policies.

To Whom It May Concern:
We are disappointed that this customer is unhappy
with her experience with our company and we are diligently working towards a
resolution regarding this complaint. We apologize for the is communication in
regards to the last responses.
[redacted] places her order for the product Garcinia and
Cleanse on February 1, 2016. The customer paid shipping fees at this time for a
30-day supply of the product Garcinia and Cleanse and receiving a 14-day trial
period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product.  During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase price. Customers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit.
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial.  We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself.
 The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anyway. Our customer
service center is available 24-7 including holidays. 
On February 16, 2016 this customer was charged for
the Garcinia product; and on February 17, 2016 charged for Cleanse product and
by doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account.
When [redacted] contacted the Customer Service support
about cancelling her account, per her request on February 17, 2016, the
customer service department implemented that no additional charges would be
applied to her account as requested.
After reviewing the customer’s account, the customer was
refunded for both products that are still in the customer possession. 
A refund for Cleanse was issued to the customer in the amount
of $77.84 on February 18, 2016
There
was a refund for the product Garcinia in the amount of $86.94 on
February 18, 2016
We have also provided the transaction number on both refunds
issued to the customer.
02/18/2016
10:55pm - Refunded - $43.47 Trans-ID: [redacted]
02/18/2016
10:30pm - Refunded - $43.47 Trans-ID: [redacted]
02/18/2016
10:55pm - Refunded - $38.92 Trans-ID: [redacted]
02/18/2016
10:30pm - Refunded - $38.92 Trans-ID: [redacted]
I would recommend that the customer contact their
bank for any further information regarding these refunds issued to the
customer.
We hope this will satisfy her concerns as well abide
by our policies.