Vital Life Wellness Center

My name is *** ***, I am the billing supervisor of said company.Please accept this written response to the concern submitted by the customer to the Revdex.com.On August 13,, the coverage benefits for immunotherapy services were explained in
detail to the customer.As part of the insurance verification process, we inform customers their patient responsibility portion ( copay, coinsurance and/ or Deductible) for Immunotherapy prior to the customer agreeing to the service.It was made known to the customer his potential billing portion per the Insurance Verification document we have on file that he signed on August 13,2015.Included in his verification process is that he understood the allergy immunotherapy may be subject to his outstanding deductible without an office visit.Part of the care we provide when a customer accepts immunotherapy is that a practitioner will see the patient occasionally to monitor their care under immunotherapyThis is not a requirement by the company but we encourage patients to visit the provider to monitor their progress on immunotherapy.in addition, under section Patient Acknowledgement which is located in the Immunotherapy Insurance verification document, he agreed that said company will bill the immunotherapy in its entirety and the customer agreed to be responsible in paying all balances in relation to immunotherapy services.Customer currently has a balance of $from date of service 12-28-that is in collection status, we sent two statements to patient's residence on 1-23-and 2-22-for this balanceIn addition we called customer 3-3-to explain balance in which customer requested to close his account and made no arrangements to pay on his accountHowever due to the agreement he signed for immunotherapy we documented and verbalized to him on 3-3-2016 that he will be responsible for his balances per his agreement on August 23, 2015.Due to payment not being made by patient of $for invoice number *** after customer received the notifications, we sent the account to collections thereafter.Per the patient account documentation, we called customer on 6-16-in an effort to make payment arrangements or set up a payment plan on his account for allergy immunotherapy but left a voice message.All payments can be remitted to *** ***, MD as that is the legal name of the business.If you have any questions, please feel free to contact ***.Kind regards,