Vital-Link Central, Inc

Victory did deliver the items one day after the agreed promised date.  I offered to pay for the hotel and dinner, he asked for a refund of $1,284, I considered this unreasonable and paid $128.  The threats and antagonism started at that point.  Victory has spent...

numerous man hours successfully defending [redacted] dispute/charge backs, as the claims are inconsistent with service delivered.  The claims process is working as we have already paid $4,600 in claims for damage to a rear carbon fiber chain stay, and a variety of other small issues.  Allied is continuing to evaluate the motorcycle and wheels.  Mr. B needs to stop with the [redacted] disputes, pay what we agreed to in writing, and work with the claims department for resolution.  The valuation purchased is with Allied, and they are going to handle damage noted at delivery. We wish Mr B the best in his transition.  God Bless.

We asked the customer if they wanted to purchase the valuation coverage associated with the moving process.  This works just like the car insurance scenario.  If you don't purchase insurance and get into an accident, you don't have coverage.  I have attached the signed paperwork from...

the customer.  I wish we could have done more. BOL (signed by customer) Signed Order (no exceptions taken by her on missing shelves) Particleboard waiver (signed by customer) Residential damage report (signed by customer) Load & Unload report (signed by customer) here again under the unload section of this is where she would note missing shelving; nothing noted by customer Our Non-Binding Order for Service -  VALUATION COVERAGE AT .60 per pound was chosen by the customer and this too is signed by the customer.