Vital Saunas Reviews (1)
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Vital Saunas Rating
Address: 9090 Kenamar Dr, San Diego, California, United States, 92121
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Address: 9090 Kenamar Dr, San Diego, California, United States, 92121
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Dear Revdex.com,
The customer has been contacted by phone for a remedy to this complaint
It appears that the customer had received a complete set of replacement parts about years ago They attempted to install them on one occasion, but did not understand how to reinsert
the floor heaters They made no attempt at this time to contact us for instructions, or help with the floor They instead simply slid the floor behind the sauna and did not contact us about it for nearly two years, or until issuing this complaint We believe that the customer was just understandably, extremely frustrated that her sauna was not working, and hastily made this complaint to the Revdex.com prior to contacting us directly The customer has always had my personal direct line and our phone number to ask for assistance with the floor, but failed to do so in a timely matter causing the frustration
We have since worked with the customer on installing the floor heaters which was about a minute job, and she appears very satisfied
Please consider this complaint resolved
Sincerely,
*** ***
President
Vital Saunas Corp