Vitalboards, LLC

Initial Business Response /* (1000, 6, 2015/07/28) */
Enclosed is correspondence for Complaint Case [redacted] (Ref#X-XXXXXXXXX-XXXXXXX-X-XXX) / Our business name is Vitalboards.
We have exhausted every avenue to satisfy [redacted] funeral home within the boundaries of contractual obligation. The...

customer never / ever presented an in hands / drop dead deadline and actually drug his feet on artwork approval to the tune of nearly 3 months. We have gone the extra mile with a willingness to complete said order or reserve the deposit monies for future order placement. We have returned the second check to client as it was not deposited and we look forward to having this resolved. Sncerely,
[redacted] Jr.
Vitalboards [redacted] K [redacted] O'Fallon, MO XXXXX
[redacted].XXXX XXX.[redacted] x 1 c [redacted]
Watch our 2-minute overview video at: www.vitalboards.com

From: [redacted] (mailto:[redacted]@mac.com)
Sent: Monday, July 20, XXXX X:XX PM
To: [redacted]@comcast.net
Cc: [redacted] Jr. ; [redacted]
Subject: [redacted] SPAM [redacted]Fwd: Concerning the [redacted] Contract
Hi [redacted],
I was made aware of the hiccup in your order shortly after the transition of the company over to [redacted] and his new partners. The hiccup however only slowed the process slightly by one week, and would not affect the promised 4-week printed lead time for your order. Here are the facts:
1. Your final check was received on the 30th of June or first of July
2. We put a 3-day hold on checks to ensure they clear the bank, prior to printing each job
3. Our contract terms clearly state that production times start after final payment has been made and artwork has been approved. Your check was received on or around the 1st of July
4. Standard lead time is 3-4 weeks after final payment and artwork approval ibeen received, so this translates to the end of July (see attached snapshot of the area of the contract that outlines this)
5. [redacted] and his team can easily print your order and deliver the job to you prior to the end of the month, fitting into the terms as stated
6. There is no other notes or comments regarding a firm deadline outside the standard lead time terms, anywhere on the signed document
7. You signed the contract, which states that you agree to the terms and conditions found on the reverse side of the contract, which include the lead times referenced above (I am attaching the terms and conditions, which you will find on the back side of your copy of the contract)
I believe that what [redacted] and the new ownership are offering you is very fair, considering your print job can still be done in time as agreed per the contract. Regarding your email, I will personally welcome any call from your attorney and/or government entity, Revdex.com, etc., so that I may explain the situation in detail to them and provide supporting documentation that shows that the contract is completely valid and the current ownership is still capable of producing the work within the timeline set forth in the agreement.
Thank you for your attention, and I sincerely hope this clarifies the situation more for all parties involved.
[redacted]
XXX-XXX-XXXX


Begin forwarded message:
From: "[redacted]"
Subject: FW: Concerning the [redacted] Contract
Date: July 20, 2015 at 5:55:15 PM CDT
To:
Reply-To:


[redacted], Jr.

Vitalboards [redacted] O'Fallon, MO XXXXX
[redacted].XXXX XXX.[redacted] x 1 c [redacted]
Watch our 2-minute overview video at: www.vitalboards.com



From: [redacted] (mailto:[redacted]@comcast.net)
Sent: Monday, July 20, XXXX X:XX PM
To: [redacted]@vitalboards.com
Cc: '[redacted]'
Subject: RE: Concerning the [redacted] Contract

This as absolutely unacceptable and downright wrong. This will forward to our attorney and for sure you and your company will be reported to the state attorney general's office in Indiana and your state. VERY POOR BUSINESS and also reported to the Indiana Funeral Directors Associate and the National Funeral Directors Association for poor business practices. I truly hope that this does not happen to another firm because your business standard are way below anyone we want to do business with.

[redacted] Family Community Mortuary And Memorial Center
[redacted]lin, Indiana XXXXX
Voice: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
[redacted]

From: [redacted] (mailto:[redacted]@vitalboards.com)
Sent: Monday, July 20, XXXX X:XX PM
To: [redacted]@comcast.net
Subject: Concerning the [redacted] Contract

Dear [redacted] and [redacted],

Below is the contract written on 4/1 for the total quantity of 2,000 Vitalboards... the total price $3,298.00.
1/2 was put with the contract as a reserve and lockout of the [redacted]lin area of $1,649.00, the balance was received of $1,649.00 on 7/1 upon all artwork being
Approved on 6/26. There was no mention on the contract of a deadline of Sunday 7/19. The artwork went back and forth for 3 months until approval 6/26
Upon receiving $1,649.00 balance on 7/1, Vitalboards was in the process of being purchased by Memorial Service Marketing.
I have presented this contract to Memorial Service Marketing and they have agreed to return the un-deposited check back to your funeral home and reserve as a credit the initial $1,649.00 for the near future. Memorial Service would like to continue immediate manufacturing of the Vitalboards and the Vital ICE app however, and if agreed, would like to extend the VitalICE app for 18 months vs. what was initially agreed to in existing contract. That is a 500.00 value. In addition, Memorial Service Marketing will also distribute to your local newspaper and radio the press release on [redacted] Funeral Home partnering up with local fire and ems in the effort of saving lives. This will undoubtedly find the public visiting your funeral home and the local fire dept to attain their live saving memoboard. Please consider the latter of allowing Memorial Service the honor of working with your firm. Otherwise, a credit will be held of $1,649.00 for future usage and the un-deposited check will be returned... Sincerely,

[redacted], Jr.




________________________________________

This email has been checked for viruses by Avast antivirus software.
www.avast.com