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We are sorry to hear you are unsatisfied with your productAccording to our records you placed your order on 03/26/the item was received on 04/13/We were not contacted until 07/04/Too much time has passed we are unable to accept a return of the product and or issue a

We apologize it has taken so long to refund your moneyThe refund was issued today
Again we apologize for any inconvenience this has caused
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
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We feel that they should know which chair they sold usBut anyway, this is the infoSales order#*** Item #***, The company description of the chair, Catnapped Soother power full lay out lift chair with heat and massageWhen they describe it as flat lay out, we pictured just thatThat it would lay flat, that is what we wantedWhile this chair does recline, it hardly would be called lay flatIt appeared to be grey in color not bright blueThat is another complaint Hope this is understandable

Thank you for bringing this issue to our management staffThe customers extended warranty has been ordered through the manufacture Human TouchWe have confirmed the invoice number on file for the extended warranty is The booklet and information regarding that extended warranty will be
shipped shortly.We apologize for any inconvenience this has caused.***The

We apologize for responding lateIf the customer can provide a photo of the chair fully reclined and the also the serial # off the chair we can check with the manufacture what chair the customer has based on that number. Please let us know if any additional information is needed. Thank
youVitalityweb.comThe Backstore
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
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To Whom it May Concern:Regarding the claim of [redacted] and the Maxicomfort Power Cloud Lift Chair, this item is not in stock and we have refunded the customer in full. We would also like to add that per our privacy policy (link below) we reserve the right to cancel any order at any time...

for any reason.

This customer did not place this order on our website or with us directly.  The customer placed this order on [redacted].com on September 18, 2015 and we do the fulfillment for these [redacted] orders.Here is a copy of the original [redacted] order...

PDF.[redacted]If you search for this item in [redacted] (ASIN Product Number is [redacted] as listed on the order) it does say the origin is Imported (China) below the Product Description. See product listing here:http://www.[redacted].com/gp/product/[redacted] http://[redacted].com/[red... [redacted] store Clearly states that we do not handle, collect or pay for International Import Duty or taxes since we do not pay them or even know what the customer’s country will charge.Please see under Shipping Policies:http://www.[redacted].com/sp?[redacted]tab=shipping&vasStoreID=#aag... customers please note that we do not handle import duty, taxes or fees charged by your country for import of your order.  Most Items will ship UPS Ground to Canada and you will need to pay the import duty, taxes and fees on import.  These fees will need to be paid by you when the item is imported to your country before delivery.  Since we do not handle these fees we do not know what they will be for import.”In an act of good faith we shipped two Ekornes Brand leather cleaning kits to the customer as the customer requested for the inconvenience. We also asked the customer to get a local leather repair company in Canada to look at the minor leather blemishes on one of the pieces to get a repair quote.  The damage was most likely caused from moving the sofas into the home by the customer but with a quote from the leather repair company we can submit this to Barcalounger for possible reimbursement.  Quotes to have this done in our offices from our third party leather repair company is only $100-150 for this minor cosmetic repair.  We sent this message to the customer on Sent: Monday, November 16, 2015 2:53 PM and the customer has not responded until just now with this dispute.See message here:[redacted]We have sent the customer the two Ekornes Leather Cleaning Kits as requested by the customer and we are just waiting for the Minor cosmetic repair quote from the customer so we can submit to the factory for possible reimbursement.Since the customer has not responded in over 3 months there was nothing else we could do.Thank you

Regarding the photo of the Catnapper Soother, the picture of the chair is blue. We have attached photos for the chair in the different colors including the color Galaxy.  In regards to the lay flat, please see the attached photo. This is the lay flat feature of this chair. It will no be like sleeping in a bed.  Please let us know if you have any additional questions. Vitalityweb.comThe Backstore
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I ordered this chair I did not have the colors with names like the picture they provided. I did not know that the galaxy was a color definition! Again from the picture I ordered from, it looked gray, that is what I thought I ordered!! As far as lay-flat. This chair says in the description, it LAYS_ FLAT, It does not lay flat. There are chairs on the market that do indeed lay flat. This one does recline, but does not LAY FLAT! It is a deceptive description! We have not used this chair. It still has the tags and any other things that it came with. All we are asking is come and get the chair and give us our money back. We will buy a chair that lays flat. My wife was to use this chair as a bed as well as a recliner. She is disabled and spends her days in our living room either sleeping or watching TV. That is why we insist that the chair LAY FLAT

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Address: 13820 Stowe Dr, Poway, California, United States, 92064


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