Vitalix Reviews (%countItem)
Vitalix Rating
Address: 3201 W Hillsborough Ave STE 1217, Tampa, Florida, United States, 33684-9001
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Address: 3201 W Hillsborough Ave STE 1217, Tampa, Florida, United States, 33684-9001
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Add contact information for Vitalix
The product was unsatisfactory and I wanted my money back but they say I entered into a subscription unknown to me I returned the product and they refused my 100% money back
Product_Or_Service: Testmax
Order_Number: XXXXXXXX
Billing Adjustment Return all i they have taken from my credit card account
Company has not responded to my cancellation request for months. Furthermore, the representatives purposely avoid contact for cancellation.
Company has not responded to my cancellation request for months. Furthermore, the representatives purposely avoid contact for cancellation. Illusive tactics to pretend finding your information for cancellation. This company is a fraud!!! I want my last 4 payments refunded!
I want my last 4 payments refunded and immediate cancellation of business payments/transactions
Thank you for mediating this consumer complaint from our customer, Case Number: ***, ***. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes.
According to our records, customer ordered our Vitalix and Testmax on a 14 day trial basis back on 12/04/2017 and paid the shipping and handling fees of $4.95 and $5.95. The trial expired on 12/18/2019 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 02/11/2019 $89.95 and $85.95.
We sincerely apologize that you have had difficulties reaching our customer service line. We were unable to locate any type of correspondent emails and/or phone calls requesting a cancellation. However, we have gone ahead and refunded the last 4 transactions (dated 2/17/19, 1/18/19, 12/19/18 & 11/19/18 ) that you are requesting. Furthermore, your recurring shipments have been cancelled. See below for refund confirmations.
Refunded - $91.9 Trans-ID: ***
Refunded - $91.9 Trans-ID: ***
Refunded - $91.9 Trans-ID: ***
Refunded - $91.9 Trans-ID: ***
Refunds should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.
I want the product cancelled.
The product was of no use to me after the free trial. I wasn't aware of a cancellation number to call. Only because I never saw a 1 800 number to call.
Cancel the product and stop billing me.
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our Male Enhancement Supplment and Post Workout Supplement on a 14 day trial basis back on 05/14/2018 and paid the shipping and handling fees of $4.95 and $5.95. The extended trial expired on 07/10/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/14/2018 $89.95 for the Male Enhancement Supplement. The Post Workout supplement was cancelled
To ensure the customer is completely satisfied, we have issued 3 refunds for the monthly subscriptions.
Refunded - $94.90 Trans-ID: XXXXXXXXXX on 9/24/2018
Refunded - $94.90 Trans-ID: XXXXXXXXXX on 9/24/2018
Refunded - $89.95 Trans-ID: XXXXXXXXX on 9/24/2018
Refunds should reflect on customer's account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.
I ordered this product as a one time sample now they will not stop sending it to me and charging my account
This has been going on for at least 9 months The Last Ship date was 730 2018 reference number XXX XXXX XXXXX
Stop sending this product and stop charging my account
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX, ***. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14-day trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes.
According to our records, customer ordered our vitalix and testmax on a 14-day trial basis on 05/03/2018 and paid the shipping and handling fees of $4.95 and $5.95. The trial expired on 05/17/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/19/2018 $89.95 for the Vitalix and $85.95 for the testmax.
Since the customer never contacted us to cancel, he has been on our auto ship program and was billed on 7/27/2018. We have gone ahead and cancelled the auto shipments so the customer will no longer be receiving anymore products.
Please relay this to the customer and let us know if there is anything else we can help you with.
There was a toll free number listed to cancel auto-ship. When called it was not possible to cancel from that nunber and no alternative was given.
I responded to an offer to get a free bottle of Vitalex along with a bottle of Testmax 365. I could not tell any difference after using the product and after receiving the first auto-shipment I called the number that had been given with the offer, 877-770-5539, to cancel the auto-shipping. The person that answered the call said that they did not handle those accounts and did not have an alternative number to call. I was told to try to figure out who to call by checking my bank account. I did try to find it, but the charge was under a different name and I did not know exactly how much the charge was, it was actually much more than I remember seeing in the offer I responded to, and I was unable to figure out where to call.
The auto-ship continued over the next months and I did not open any of them, but didn't have time to run down how to stop the shipments. I finally got a number to call on April 7 and was able to get the company to cancel the auto-ship and refund fully the last payment and 75% of the March payment. However they would not refund the amounts for November-February. I do not want the October payment refunded as I was too late to call to stop that payment. However, I do expect to have all other payments fully refunded as I did what I was instructed to do to stop the auto-shipments, but was given inaccurate information. That is the fault of the company, not me. I will gladly send them back the unused product if they would like, but they said they do not ever take product back. I do not want anything I didn't pay for, but I also don't think I should have to pay for product I did not want and followed the instructions given in the offer to stop shipment.
What I want is a refund of $390.58, which would cover full refunds of payments from November through February and the 25% that was not refunded for March. I did what I was supposed to do to get the auto-shipments stopped long ago. It is not my fault that they did not provide the correct number to call.
Thank you for mediating this consumer complaint from our customer, Case Number XXXXXXXX, ***. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14-day trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes.
According to our records, customer ordered our Testmax on a 14-day trial basis back on 9/21/2017. The trial expired on 10/05/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/07/2017, 11/6/2017, 12/6/2017, 1/5/201/, 2/4/2018, 3/6/2018, and 4/5/2018, $85.95 for the TestMax365.
On 04/07/2018, the customer called asking to cancel his account and wanting a refund. The T&C's were explained to him but he still wanted a refund. Eventually, a full refund for April and a 75% refund for March was offered and the customer accepted this. However, to ensure that the customer is completely happy, we will be issuing a paper check for the charges from November through February which should arrive in 7-10 business days.
#*** - 11/6/2017 $91.90
#*** - 12/6/2017 $91.90
#*** - 1/5/2018 $91.90
#*** - 2/4/2018 $91.90
With regard to the remaining balance of $22.98 for March, please see the refund confirmation below. The refunds should reflect in the customer's account within 3 to 7 business days.
Refunded - $22.98 Trans-ID: XXXXXXXXXXX - March
Please relay this information to our customer and feel free to let us know should you have further questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their response because they have complied with the resolution I requested. I do not agree with the way they explained the problem. After the first auto-shipment came I attempted to call the 1-800 number that was provided when I purchased to product and was told that the product could not be canceled at that number and was not provided with a number to do so. I was told I would need to find a number to call by myself. They were also incorrect in saying that I ordered Testmax, which I did not. I ordered another product called Vitalix and Testmax 365 was a bonus. I am satisfied with their response in refunding the payments as they should.
never said anything about the monthly fees that your credit card would be charged. it was a free trial with option to join anything.
I ordered a 30 day trial of a product (Vitalix) they where advertising. I signed up for the free trial which included a 30 day supply of product. at no time was there any indication that I was going to be charged a monthly fee after I obtained the product. I was charged 89.95 and then 85.95 2 weeks after the fact. I was then charged again another 92.89 after I called and cancelled whatever monthly subscription I supposedly signed up for. I called and because I choose to file a fraud report with my bank, they will not refund my money and again they charged me another monthly fee. there was never any indication that I was signing up for a monthly charge, I never agreed to sign up for anything other than the free trial. this company is a sham!
better advertising! again no indication that i was signing up for anything other than a free trial which i paid shipping for. no customer service would help me because i filed a complaint with my bank about fraudulent charges. which anyone would do when they see charges on there account with no knowledge of why they should be there.
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX, ***. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14-day trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes.
According to our records, customer ordered our Testmax and Vitalix on a 14-day trial basis back on 01/03/2018 and paid for the shipping of $5.95 & $4.95. The trial expired on 01/17/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/19/2018, $89.95 for the Vitalix and $85.95 for the Testmax, and $85.95 on 02/22/2018 for another shipment of Vitalix,.
On 02/23/2018, the customer filed a dispute with the bank and due to this, our customer service representative was unable to provide a refund. Currently, we were only able to electronically refund ororder XXXXXX, $94.90. We will be issuing the remaining 2 refunds in the amounts of $85.95 and $89.95 in the form of a paper check which should arrive in 7-10 business days.
Please relay this information to our customer and feel free to let us know should you have further questions.
I thought I was receiving a free sample and need to pay only the shipping charges. Instead I got billed 14 days for the full price of 89.95. they are a very misleading company.
I xeceled this product months ago,and they keep sending me these pills. I returned 5 bottles 2weels ago and today I got 2 more! I dont want any+.
ref order #XXXXXXX
Want them to stop sending me this product!
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX, ***. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14-day trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes.
According to our records, customer ordered our Testmax and Vitalix on a 14-day trial basis back on 11/09/2017. The trial expired on 11/23/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/09/2017, 01/18/2018, 02/10/2018 $89.95 for the Vitalix and $85.95 for the Testmax.
Per the customer's request, all auto-shipments have been cancelled for both products. Please feel free to keep the products and use them however you'd like.
Please relay this information to our customer and feel free to let us know should you have further questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
No known way of canceling this monthly "subscription" I didn't subscribe to. CANCEL and refund.
Product ordered as 'trial'. Yet there is no information on how to cancel the order. No nothing. Charging me $100 a month and I cannot find out how to cancel.
I want this "subscription" canceled. I want to return 2 un-opened bottles with credit to my account and stop receiving this stuff. I don't even know if when I contacted them I went to the right place!!! It may have gone to a "horse" dealer of this stuff.
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14-day trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes.
According to our records, customer ordered our Vitalix and Testmax 365 on a 14-day trial basis back on 10/16/2017 and paid the shipping and handling fees of $4.95 and $5.95. The trial expired on 10/30/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/01/2017, $89.95 for the Vitalix and $85.95 for the Testmax 365. However the $85.95 charged for the Testmax 365 was declined, which then canceled the auto-ship for the Testmax 365. Then for the following 3 months on 12/01/2017, 12/31/2017 and 1/30/2018, the customer was charged $94.90 for a new shipment of the Vitalix, due to no cancellation of the auto-ship program.
As of 02/03/2018, all auto-shipment programs for this customer have been cancelled and we have issued the 2 refunds of $94.90 that the customer is requesting. Here is the refund confirmation:
$94.90 Trans-ID: XXXXXXXXXX refunded on 02/03/2018
$94.90 Trans-ID: XXXXXXXXXX refunded on 02/03/2018
Refunds should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.
(The consumer indicated he/she DID NOT accept the response from the business.)
They did give me a refund. However, I RECEIVED another $94.90 hit Feb. 2nd. I am not satisfied. I would like to know where to send this product back. Why did I have to turn to the Revdex.com to finally even get this cancelled. TWO months and hopefully reaching out to the right people and it takes the Revdex.com to finally get somewhere. Package should include information on how to cancel; dispute etc. They need to correct this.
Hello,
Thank you for getting back to us. I have checked our records and we have refunded you for the most recent charges, which were on 12/31 and 1/30.
Can you please provide us the descriptor on your credit card statement so we can further look into this matter?
(The consumer indicated he/she DID NOT accept the response from the business.)
There were '2' charges in December. December 4 and 31 and another charge in January. What about the December 4 charge. I was complaining about those charges.
I ordered a trial order to boost my testosterone level. I received the trial for sixty days. My doctor advised me to not take it. They refused refund.
Upon receipt of shipments (Oder #*** and ***) I opened the package. Directions included having my doctor approved the supplement. I was thinking I had 60 days for review and sought my physician. Upon review, he suggested to NOT take the supplement as it might affect meds for my blood pressure. While this took time, I complied. Then today (12/12/17) I checked my credit card account and saw that this company had already debited my account for another shipment(s) at the rates of $85.95 and $89.95. processed on 12/11/17.
It took me six numbers to locate the correct company that shipped these supplement. After locating the correct company, explaining the problem, I was told it curt manner that I would have to pay for the full shipment. I was told there was no 100% satisfaction guarantee. But it I was unhappy, they would lower my fee by 35% if I agreed to continue it. I declined because my doctor said it was not in my best interest.
In explanation to the agent of my concerns, he quite quickly said it did not matter. After I declined the discount for something my physician said NOT TO TAKE, I asked again for a refund on the unopened introduction shipment, as well as the current shipment that I have yet to receive.
I indicated that I would contact the Revdex.com. He chuckled and say It doe not matter!". I ended the phone call and began my process of trying to stop my future debits and to push for a refund on the introduction order and the first shipment that I did not approve.
I want my account terminated. I want my "100% refund guarantee" honored for all money paid on my credit card. I want this company cited for unethical business dealings.
Contact Email: ***@***.com
Thank you for mediating this consumer complaint from our customer, Revdex.com case#***. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered Vitalix on a 14 day trial basis back on 12/8/2017 and paid the shipping and handling fees of $4.95. The customer also added on Testmax 365 and paid the shipping and handling of $5.95. The 14 day trial expired on 12/22/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 10/22/2017 $89.95 for the one months supply of vitalix.
On 07/18/2017 our call center received a call to discontinue his subscriptions. The customer was informed of the terms and conditions and was offered 35%, 50%, and 75% refund. The customer declined these and hung up on the representative. An attempt was made to call the customer back three times, but there was no response and a message was left. At this time the customers subscriptions were discontinued. We have also refunded the customer for these amounts.
Refunded - $89.95 Trans-ID: ***
Refunded - $85.95 Trans-ID: ***
Refunds should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.
(The consumer indicated he/she DID NOT accept the response from the business.)
There are several inaccuracies in their response. However, since they did refund my money for the shipments NOT RECEIVED, I am satisfied. Without the help of your Revdex.com and the Bank of Regions, I seriously doubt that I would have received these refunds. My only other concern was having to cancel the card I used to purchase the trial bottle. However, Regionsfelt that was the most secure way to handle this problem.
Thank you for your help and thank the suppliers for their professional handling of this unfortunate concern.
Cancellation of product very difficult.Didnt respond to emails,claimed they didn't receive my emails.Wouldnt cancel pending charge on my account.
Vitalix,confirmation XXXXX, on 11/07/17 From: ***@gmail.com, To:Vitalix [email protected], on 11/21/17 5:03p. My response; Thank you.
Make sure that you cancel any further shipments, nor charge my credit card again.
I'll try the product and get back to you with any further requests.
***
Message sent verified.
Order#XXXXX, on 11/9/17,2:15p.
11/7/17, 5:15p.
Tracking #XXXXXXXXXXXXXXXXXXXXXX
Pending transaction per my MasterCard accnt. , on 12/1/17, charge by:Maxlifevital877210702 ($89.95)
Full refund of $89.95
This Customer reached out to our call center and has been refunded and resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not been fully refunded by this company.
A partial refund of $35.00 is mot a full refund and is not acceptable.
Thank you for mediating this consumer complaint from our customer, PIU: XXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered vitalix on a 14 day trial basis back on 11/23/2017 and paid the shipping and handling fees of $4.95. The customer also added on testmax365 and paid the shipping and handling of $5.95. The customer called The 14 day trial expired on 12/15/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 12/7 $89.95 for the products ordered.
our call center received a call to cancel. The customer was informed of the terms and conditions and was offered 35%, 50% refund. The customer agreed to a 50% refund and we cancelled any further shipments of our products. it was our understanding that the customer was happy with the discount given should there be any other issues we would be happy to help.
This company advertises falsely. They will take your order under the guise of a free trail, and then keep charging you on a monthly basis at their billing price unless you cancel prior to the 30 day order the small print of, their terms and conditions. They will not refund the product if sent back even though their website says they will under their Terms and Conditions. I was charged for two months at $85.95 and $91.90, until I noticed the charges in my checking account.
Product_Or_Service: Vitalix
Billing Adjustment Refund my last charge of $91.90. I am willing to send the product back unopened. I have not received the product for this billing as of this date, 11-15-17.
Contact Phone: 8555533000
Contact Email: [email protected]
Thank you for mediating this consumer complaint from our customer, Revdex.com case#XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered Vitalix on a 14 day trial basis back on 09/29/2017 and paid the shipping and handling fees of $4.95. The customer also added on Testmax 365 and paid the shipping and handling of $5.95. The 14 day trial expired on 10/15/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 10/15/2017 $89.95 for the one months supply of vitalix.
On 07/18/2017 our call center received a call to discontinue his subscriptions. The customer was informed of the terms and conditions and was offered 35%, 50%, and 75% refund. The customer declined these and hung up on the representative. An attempt was made to call the customer back, but there was no response and a message was left.
We have also refunded the customer for these amounts.
Refunded - $89.95 Trans-ID: XXXXXXXXXX
Refunded - $91.90 Trans-ID: XXXXXXXX
Refunds should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.