Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: My complaint lies in the fact that it was not disclosed to me prior to the service being performed. Going to the doctor should not be construed as giving them a "blank check" for services to be billed, after-the-fact. Had this charge been explained to me, up-front, I would then have had the opportunity to decide whether I wished to proceed and authorize the charge. I would simply like them to give me a $50 credit towards services in the future.
Regards,
[redacted]
Thank you for sending us the consumer's complaint from 10/1/15, which we first knew of today.Our computer system shows the product was returned on 10/8/15. Our cosmetics dermatology manager called Ms. [redacted] and left a voice mail confirming the return and an apology.Thank you for allowing...
Complaint: [redacted]
I am rejecting this response because: That is a flat out Lie that I never called. I did receive multiple letters, and called multiple times to make a payment, but they refused me over the phone, and in the office. They stated that they would ONLY except payment online through there web portal. There web portal was down every weekend for months, and would not allow me to register, as it requires an email verification before allowing payment. When I finally could make an account, the email took 10 days to arrive.I tried MULTIPLE times in person, and over the phone to pay, but was refused. That is a fact.These people should be shutdown or allow people to call to make a payment.
Regards,
[redacted]
Case with $50 copay #[redacted]We billed 2 separate claims for the date of service. 1 claim was for services performed by Dr. [redacted] in the office and 1 claim was for Dr. [redacted], who performed pathology services. The copay was applied to both services due to [redacted]'s processing of the claims since there were 2 separate physicians. The patient had asked us to put both services on one claim. We told him we could not and would not do this because claiming 1 provider performed services that another provider performed is fraudulent. We billed appropriately.
Complaint: [redacted]
I am rejecting this response because: Still waiting on refund/credit for the extra $50 co-pay that was charged and not disclosed prior to treatment.
Regards,
[redacted]
From: [redacted] [mailto:[redacted].com] Sent: Monday, February 06, 2017 11:27 AMTo: Sherri Brauer <[redacted]r@[redacted].[redacted].org>Subject: Fwd: [redacted]In response to [redacted].Thank you.---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, Feb 6, 2017 at 11:20 AMSubject: [redacted]To: [redacted] <[redacted].com>Hello,ID [redacted]The patient signed a consent on the date of service which states the following: I (We) understand all tissue removed is sent to a pathology lab for analysis unless deemed unnecessary by the physician. PROCEDURES WILL NOT BE PERFORMED WITHOUT TISSUE ANALYSIS. The pathology lab will charge a fee for tissue analysis separate and independent of procedure charge. If your insurance company does not cover this separate charge, it is the responsibility of the patient, parent, or guardian to cover the expense. Please let me know if I can be of anymore assistance. Thank you, [redacted]
-- [redacted]Manager, Revenue IntegrityVitalogy SkincarePhone: [redacted]Fax: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: My complaint lies in the fact that it was not disclosed to me prior to the service being performed. Going to the doctor should not be construed as giving them a "blank check" for services to be billed, after-the-fact. Had this charge been explained to me, up-front, I would then have had the opportunity to decide whether I wished to proceed and authorize the charge. I would simply like them to give me a $50 credit towards services in the future.
Regards,
[redacted]
Thank you for sending us the consumer's complaint from 10/1/15, which we first knew of today.Our computer system shows the product was returned on 10/8/15. Our cosmetics dermatology manager called Ms. [redacted] and left a voice mail confirming the return and an apology.Thank you for allowing...
us to respond to this complaint.
Complaint: [redacted]
I am rejecting this response because: That is a flat out Lie that I never called. I did receive multiple letters, and called multiple times to make a payment, but they refused me over the phone, and in the office. They stated that they would ONLY except payment online through there web portal. There web portal was down every weekend for months, and would not allow me to register, as it requires an email verification before allowing payment. When I finally could make an account, the email took 10 days to arrive.I tried MULTIPLE times in person, and over the phone to pay, but was refused. That is a fact.These people should be shutdown or allow people to call to make a payment.
Regards,
[redacted]
Case with $50 copay #[redacted]We billed 2 separate claims for the date of service. 1 claim was for services performed by Dr. [redacted] in the office and 1 claim was for Dr. [redacted], who performed pathology services. The copay was applied to both services due to [redacted]'s processing of the claims since there were 2 separate physicians. The patient had asked us to put both services on one claim. We told him we could not and would not do this because claiming 1 provider performed services that another provider performed is fraudulent. We billed appropriately.
Complaint: [redacted]
I am rejecting this response because: Still waiting on refund/credit for the extra $50 co-pay that was charged and not disclosed prior to treatment.
Regards,
[redacted]
From: [redacted] [mailto:[redacted].com] Sent: Monday, February 06, 2017 11:27 AMTo: Sherri Brauer <[redacted]r@[redacted].[redacted].org>Subject: Fwd: [redacted]In response to [redacted].Thank you.---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, Feb 6, 2017 at 11:20 AMSubject: [redacted]To: [redacted] <[redacted].com>Hello,ID [redacted]The patient signed a consent on the date of service which states the following: I (We) understand all tissue removed is sent to a pathology lab for analysis unless deemed unnecessary by the physician. PROCEDURES WILL NOT BE PERFORMED WITHOUT TISSUE ANALYSIS. The pathology lab will charge a fee for tissue analysis separate and independent of procedure charge. If your insurance company does not cover this separate charge, it is the responsibility of the patient, parent, or guardian to cover the expense. Please let me know if I can be of anymore assistance. Thank you, [redacted]
-- [redacted]Manager, Revenue IntegrityVitalogy SkincarePhone: [redacted]Fax: [redacted]