Vitamin World

[redacted] has received a full refund of $to his [redacted] account todayHe has been informed of such We apologize for the miscommunication on our end of the timing of the refund, as it takes 1-days from receipt of the return to the warehouse to be processed and reported back to Customer Service to allow the refund to process We will be looking at our internal policies to help avoid this type of situation in the future Sincerely, Lisa B [redacted] Director of Quality Assurance & Regulatory Operations

This in response to [redacted] 's response to the Revdex.com where she expressed her dissatisfaction with our credit for the shipping costs of her order, which was lateThe reason for the tardy delivery had been explained previously as delays caused by closures and delivery delays due to weather.To show our appreciation for [redacted] 's patience and continued patronage of Vitamin World, we have credited her account for $20.00.She has been notified of this additional credit via email

A credit of $was posted to the customer's credit card this morning This should resolve the matter at handWe apologize for the issue and the inconvenience the customer experienced Sincerely, Lisa B [redacted] Director of Quality & Regulatory Ops

This is in response to the Revdex.com complaint # [redacted] that Vitamin World received from [redacted] on Vitamin World processed the refund in the amount of $on at 10:27:am EST and an email was sent to the customer's email address on file on as statedThe refund reference# is [redacted] Vitamin World emailed [redacted] again on to advise that the refund could take 5-business days (from the date the refund was processed) based on the banking institution to appear [redacted] was also was provided the Corporate Office email address ( [redacted] in the email sent to him today)to contact Vitamin World should he have any additional questions or concerns

Originally honored the customer promo of 50% + free shippingIn addition, customer was offered 40% off coupon towards next purchase [redacted] was unsatisfied with that offerThe manager Maria made customer contact with [redacted] today and agreed to offer the customer $off his next order to include no shipping and handling charges [redacted] will also be able to take advantage of the promo that was originally offered to him a future order of 50% off + free shipping [redacted] stated that he was satisfied with this resolution

I am in receipt of the Revdex.com complaint # [redacted] for [redacted] *** [redacted] was contacted immediately upon receipt of his complaint on Vitamin World sincerely apologies for the poor experience [redacted] had receivedA refund of $ was processed on for the full amount because this is not the level of service Vitamin World prides themselves onIn addition, [redacted] was provided a $coupon for his next in store or online purchaseVitamin World strives to provide “World Class” service and takes the concerns of their customer’s very seriouslyWe has taken the necessary steps to correct the issue and insure this issue does not happen in the future while making improvements to our internal processes [redacted] was satisfied with the resolution and hopes to continue to do business with us again in the futureWe appreciate [redacted] s feedback and his patience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

This is in response to [redacted] 's complaint concerning his order, which he failed to receiveThe item was not in stock at the time [redacted] placed his order, however, the customer service agent mistakenly processed the order due to a miscommunication regarding the inventory level This incident has been used as a training opportunity We reached out to [redacted] on several occasions, finally speaking to him on Friday, May ***, At the time of the transaction, the customer service agent posted a $credit as a show of good faith because of the inconvenience he was causedWhen we spoke with him on May ***, he was given a full credit for the item, which was still on back order, as well as an additional $credit to help make up for his poor customer experienceAn apology letter was mailed to him with a coupon for 40% any purchase made in store or on line Sincerely, Maria

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you very much for your help.So here is my credit card number: [redacted] ***expiration date : 08/ [redacted] Sincerely, [redacted]

Vitamin World is in receipt of Revdex.com complaint# [redacted] from [redacted] Vitamin World Corporate Office contacted [redacted] on to sincerely apologizes for her experience and for the delay in replacing the missing item from [redacted] 's orderVitamin World has processed a full refund in the amount of $ for her order and also sent her the item that was missing to complete her original orderIn addition, Vitamin World also sent [redacted] three additional Quest Bars Chocolate Brownies valued at $ [redacted] was also contacted on and provided a tracking# of her expedited order

We have since been in contact with [redacted] Due to system limitations, we could only process the $credit on a telephone sale which was not conducive to her schedule Therefore, we credited her for items she had previously purchased, totaling approximately $on March ***, The customer is aware of this action and seems to be satisfied Sincerely, Lisa B [redacted]

In response to [redacted] s complaint we searched our customer service database and did not find record of his emails, sent through our website on March ***, and March **, One of our representatives called [redacted] on March ***, to apologize for this situation and then spoke to him about his wish to return the products he had purchasedHe had ordered bottles of Ultra Man Sport Multivitamins in error, and wanted to return them for a refundIn addition, he forwarded the representative the emails he had sent to " [redacted] ".A Mail Return Label with a tracking number, was supplied to [redacted] on March ***, 2017.Once the products are en route back to Vitamin World, a full refund will be issued to his Pay Pal accountHe will receive an email when the refund has been processed.We are still investigating the reason for the unread/un answered emails

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I informed vitamin world that this whole thing could have been avoided if the customer service rep I originally spoke with would have extended the free shipping to me that was in the promo email and was not expiredThey were extremely rude about that and even the manager refused to give me free shipping, so I'm not at all happy with the response from themThey've extended the original offer to me, again which I should have been given before contacting Revdex.com, but nothing elseWhat do I get for my time in trying to get VW to honor their pricing? This isn't right that a company can get away with promotions being sent out and then either not work properly on their website, or just change at any given hour of the day when the email states an expiration date for the promoI informed VW that they need to give me a little more incentive if they want to keep my business rather than just extend to me the same email promo and an additional coupon (which would then cause me to pay for shipping I'm sure)I just feel that this doesn't at all fix the problem and is just an easy way out for them when they flat out lie to their consumers with their emailsThe only way I'll accept their response is if I'm given some type of gift card or money off in addition to the original email promotionsThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This is in response to Revdex.com Complaint # [redacted] Customer [redacted] [redacted] the Manager at Vitamin World's corporate office contacted [redacted] on 6/*/@ 2:00pm to review his complaint with him [redacted] 's consumer's point of view was that Vitamin World's corporate policy was not to accept his health insurance debit card as a form of payment [redacted] explained to [redacted] that this is not a corporate policy of Vitamin World That most if not all vitamin companies have been flagged as a non classified (non vendor) As a result, when the card is attempted to be used to purchase vitamins the card will be declined This would be an issue [redacted] would have to discuss with his health care provider [redacted] was satisfied with the information provided to him and agreed this matter was resolved