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Vitaminlife.com Reviews (15)

Hello, We sincerely apologize for any inconvenience Our records indicate that the customer was correctly refunded I am attaching the customer confirmation email that was sent to her on 6/5/9:29AM with the pricing information If the customer wishes to order from us again we would be happy to give her a 10% off on the next order She will need to call to request the discount Thank you Customer Service

Complaint: [redacted] I am rejecting this response because:Of the bahior of a representative (a woman whose voice became meaner and meaner as that call progressed) ( I used to be a full-time typihow behavior up there reads wrong I don't know) and the carellessnes they showed me in returning the back to my card Friendliness between customer and representave did not exixtI wished that I could talk to a V.Por an appropriate Public Relations staff of VitaminLife-but that request has been overlookedYou go into the 14.40, but no one is dealing with the the unfriendliness VitaminLife showed mePlease present this behavior of employees complaint to VitaminLife again Sincerely, [redacted]

Complaint: [redacted] First I want to thank the BBC for their aide.I stand by all I wrote this company Vitamin life has given zero apology, offered zero costumer care , replacement and done nothing for the shady misrepresentation, hassle, or imposition.They should be shut down since they treat clients this way.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meLet this acceptance of the business response also serve as notice that my bank, as of February 7th, only after I had checked my online account records and also contacted them by phone to receive the reply that no refund from VitaminLife had been pending or was processed, actually posted the $refund from VitaminLife to my accountThe conflicting information that I received from my bank was relayed accurately through the Revdex.com complaint venue and in full report as provided to me by my bank and as also reflected in my bank account records at the time of writing my last rejection of the business' response to my consumer complaintGiven the sensitive nature of my personal bank account records, I selected not to provided these sensitive records at that time but records will show that the business refund had not processed to my bank account until after my phone inquiry with the bank and my last written response accordingly rejecting the business' reply to my consumer complaint The business' statements asserting refund has therefore been verified to dateNonetheless, my complaint had to do with the treatment of my customer service refund request vis-a-vis VitaminLife from the outset of not receiving purchased product and to be forced to vet a refund request through such an elevated, formal venue reaches heights of obscenity
If money was the only concern, I certainly would not have pursued these extended formal channels of the Revdex.com to retrieve approximately $of personal funds lost in unreceived productThis complaint was filed in protest over the extended degree of customer abuse from the business, VitaminLife.com, which, on receipt from me (and the United States Postal Service website) of detailed chronological facts confirming order package tracking numbers and status information proving non-delivery of several packages, claimed that I had, in fact, received the packages, then, when I elevated to managerial channels, processed refund for only the least valuable of non-delivered packages and ignored my email contact proving that the processed refund was far less than the total value of non-delivered purchased productThe manner in which VitaminLife.com handled the failure of its selected shipment carrier, United States Postal Service, to deliver purchased product has been entirely abusive and fraudulent.
VitaminLife.com, in response to my Revdex.com complaint states dishonestly that it was "unaware" that I was claiming refund for an undelivered order that was cited as needing refund in my very first emailed refund request regarding the relevant orders on January 14th to VitaminLife.com customer service and, moreover, was repeated in at least three or four other emails to VitaminLife.com's customer service, in explicit detail that included unreceived purchased product valueFurther, the business falsely states that it responded promptly to the knowledge that I had not received several orders with refunds when it has taken almost a full month (it is now February 11th) to fully refund to me officially documented (by the business' own carrier) non-delivered purchased product, and that only after this complaint was filed with the Revdex.comIts own customer service assistant manager presented a pretext of confusion to my emails that included specifics regarding unreceived product value and the discrepancy in the refund that he had, to date processed.
When a customer purchases product in good faith, that customer is entitled to the fullest efforts of the business supplier to every appropriate level of support in receiving purchased product or a full refundNot only did VitaminLife.com denounce factually demonstrated evidence of undelivered product, and then refuse to provide a full refund, but, in the course of the business' response to my Revdex.com complaint, seems to be attempting some effort at now buying itself some reprieve from accountability for these intentional abuses and expediting the closure of the complaint by even refunding me almost three times more than the outstanding refund balanceIf I am to be compensated for enduring the repeated abuses of this business with the additional funds, they are certainly meritedHowever, let the record show that the final refund of the business, VitaminLife.com is in excess of what I had claimed as the outstanding refund balance and evidence of this business' incompetence in handling customer service requests.
Sincerely, *** ***

Hello,
Thank you for your reply. Since we have provided bank transaction ID confirming the refund. At this point the best solution is for us is to do a conference call with the Ms*** ***'s bank to figure out why they have not refunded the customer. She is welcome to call our office and we will be happy to write a letter to her bank as well as be part of of any conference calls to help remedy the situation. Unfortunately we are unable to refund an order that has already been issued credit, our system will not allow us to issue a duplicate refund. In our defense Ms*** has not provided any proof that her refund was not processed meanwhile we have provided tracking numbers confirming her orders were shipped, as well as bank statement showing refunds were processed with transaction IDs and time date stamp of the refund. We are requesting that this case has no merit to be disputed considering the evidence submitted. Therefore we are requesting that the case be considered resolved and closed.
Thanks
VitaminLife Customer Service

Hello,We sincerely apologize regarding the confusion with your refund. Our records indicate that we have promptly refunded you for the product per your request. I am attaching transaction ID information from our bank that you can provide to your bank and ask them why they are
holding on to the funds when the refund has been issued? We would also request that you provide evidence that you have not been refunded. Since our records clearly indicate that the refund transaction was processed. If your bank requires us to write a letter or would like to call us for any additional information we would be happy to help remedy this issue. Unfortunately our system would not allow us to refund an order that has already been refunded. We are confident that the issue is with your bank as we have confirmed that the funds were submitted to them please review the attachment for additional information. We are very sorry for any inconvenience you have endured. Thank you Customer ServiceVitaminLife

Hello,
Our records indicate that the customer was refunded for her orders when she informed us that she did not receive the products.
Order # *** $-36.89 Refunded 1/24/17Order # *** $-13.97 Refunded 1/24/17Order # *** $-12.39
Refunded 1/15/
We were unaware that Order #*** was not received. We have issued a refund for this order as well in the amount $104.00. Please review the attachment confirming the refund in fullWe are requesting that this matter be closed because the issue with the customer was resolved in a promptly manner per her request.
Thank you
VitaminLife
Customer Service

Complaint: ***I am rejecting this response because:
I see NO refund.I would like to see PROOF that there was a refund.I never saw it in my bank.I am not surprised this company has a lot of negative feedback, I am sure I am one of many whom had to deal with their unprofessional shady ways.If they have bad feedback it is because they treat their costumers horribly.It is shady to accept funds from a client when it is uncertain IF a product is in, than the costumer has to go through the hassle of awaiting a return of the funds which could take over a week, they never accurately stated that they were out of this product They assumed I would be okay with awaiting weeks for backorder, when I asked about a refund suddenly communication was blocked
This company is shady, rude, and should not be in business
I want a sincere apology and a FULL refund
Sincerely,*** *** ***

Complaint: [redacted]I am rejecting this response because:
VitaminLife has refused to answer for the remaining balance due of $40.38. Emails from me explaining the company's refund errors were left unanswered for days until my Revdex.com complaint and the email response from Salim on February 3rd, was “I really do not understand how much is we are supposed to owe you back,” “there are so many different items and issues,” after explicit emails were sent from me regarding unreceived purchased product items, USPS tracking numbers, and the balances of unreceived product which VitaminLife accounting – if it had made the effort - would also have confirmed this refund balance due since the same information was sent to me from CustomerService in initial purchase confirmation emails on purchase dates. I will not repeat the same information already sent in previous emails to VitaminLife as the company should be held to account for its financial transactions and present lack of responsibility for accurately responding to my customer service issues regarding undelivered purchased products. The refund balance due me from VitaminLife is $40.38. As of this writing on February 5th, the company has not refunded me this amount for the unreceived purchase product and has now, in its response message to my complaint, fraudulently asserted to the Revdex.com that it already has refunded me in the amount of $104.00, whereas it has only refunded me in the amount of $63.25, confirmed per my bank account records. Sincerely,[redacted]

Please see attached confirmation update refund processed for complaint  ID [redacted].  We were unable to edit our response as we had mistakenly submitted a duplicate document.   If you have any questions please fill free to contact us at 425-420-9100.  
Thank you 
VitaminLifeCustomer Service

Complaint: [redacted]
I am rejecting this response because:  It's HOW this was handled by the Vitamin Life representatives.  Also, I need to let Revdex.com know, that immediately after I submitted my complaint, I checked my debit card balance and $14.27 was posted from VitaminLife.  Maybe I need a lawyer because either or both VitaminLife and Centennial Bank have jerked me around over this $14.40 purchase and it makes me I'll.  You need to know that when I called to inquire about the not-showing refund that representative was "a tough lady" in how she spoke to me.  It was a bad phone call incident. I will be submitting a complaint about Centennials handling of this.
Sincerely,
[redacted]

Hello, We sincerely apologize for any inconvenience.  Our records indicate that the customer was correctly refunded.  I am attaching the customer confirmation email that was sent to her on 6/5/17 9:29AM with the pricing information.  If the customer wishes to order from us again we would be happy to give her a 10% off on the next order.   She will need to call to request the discount.   Thank you Customer Service

Hello,
 
The customer placed order and we shipped the items we had in stock.  She was upset that one of her product was back ordered so she contacted us to cancel and refund her full order.  We intercepted the package that was in transit and refunded her promptly for her entire...

order per her request.  The customer continued to harass us by putting negative comments on our Facebook, she then asked some of her friends to do the same.   In addition she sent us a letter from her lawyer stating he was going to sue us.   We are unsure what we have done wrong since we have done exactly what she requested.   We are requesting that this complaint be closed as the issue with the customer was promptly resolved.   We apologize for the delay in responding to this email, the emails were mistakenly filtered to our spam folder.  
 
Thank you
Tasnim

Complaint: [redacted]
 
First I want to thank the BBC for their aide.I stand by all I wrote 
this company Vitamin life has given zero apology, offered zero costumer care , replacement and done nothing for the shady misrepresentation, hassle, or imposition.They should be shut down since they treat clients this way.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Of the bahior of a representative (a woman whose voice became meaner and meaner as that call progressed).  ( I used to be a full-time typist-so how behavior up there reads wrong I don't know) and the carellessnes they showed me in returning the 14.40 back to my card.  Friendliness between customer and representave did not exixt. I wished that I could talk to a V.P. or an appropriate Public Relations staff of VitaminLife-but that request has been overlooked. You go into the 14.40, but no one is dealing with the the unfriendliness VitaminLife showed me. Please present this behavior of employees complaint to VitaminLife again
Sincerely,
[redacted]

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Address: 15100 Woodinville Redmond Rd NE Ste A600, Woodinville, Washington, United States, 98072-4543

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